Call Forwarding in GoHighLevel

If you are migrating from tools like ClickUp or other CRMs, learning how to configure call routing is essential. This guide shows you step by step how to forward calls from any existing phone line directly into your GoHighLevel phone number so you can track, record, and manage conversations inside one system.

By the end of this tutorial, you will know how to locate your system number, understand how forwarding works at the carrier level, and test that your calls are reaching your GoHighLevel account correctly.

What You Need Before Setting Up GoHighLevel Call Forwarding

Before you start, make sure the following items are ready. This ensures that call forwarding to your GoHighLevel phone number works without interruption.

• An active GoHighLevel account with admin or phone management access.
• A purchased or assigned phone number inside the platform.
• Access to the phone carrier or provider for the number you want to forward from.
• Login credentials to your existing phone system (mobile carrier, VoIP provider, or landline portal).

The forwarding configuration is completed with your current carrier, but you must first locate the correct destination number inside your GoHighLevel workspace.

Find Your GoHighLevel Phone Number

The first technical step is to identify which system number will receive forwarded calls. This is done inside your GoHighLevel sub-account.

Step 1: Open the GoHighLevel Sub-Account

1. Log in to your GoHighLevel dashboard.
2. Select the specific sub-account where you want to receive forwarded calls.

All call activity, tracking, and workflows will be linked to this sub-account, so confirm you are in the correct one before proceeding.

Step 2: Navigate to the Phone Numbers Area in GoHighLevel

1. In the left-hand navigation, click on Settings.
2. Inside Settings, locate and click on Phone Numbers.

This page lists every number purchased or assigned within that sub-account. You will see details like number type, capabilities, and status.

Step 3: Copy the Destination Number

1. Find the specific GoHighLevel phone number you want to receive calls.
2. Copy the full phone number, including country code if required by your carrier.

This copied number is the destination for all calls you will forward from your existing provider. Keep it handy while you work inside your carrier’s portal.

Configure Call Forwarding With Your Carrier

The actual call forwarding is set up with the provider that currently owns your main phone line. The steps vary slightly by carrier, but the overall process remains consistent when forwarding to your GoHighLevel number.

Step 4: Log In to Your Existing Phone Provider

1. Open your carrier’s website or mobile app (for example, a mobile carrier, VoIP panel, or landline admin portal).
2. Sign in with the credentials associated with the number you want to forward.

If you are unsure where the settings are, search the provider’s help center for “call forwarding” instructions specific to their system.

Step 5: Locate Call Forwarding Settings

Once you are in your provider’s dashboard, look for any of the following sections:

• Call Forwarding
• Voice & Calls
• Call Routing
• Advanced Call Features

Open the relevant page to begin configuring forwarding rules.

Step 6: Add Your GoHighLevel Number as the Forwarding Destination

1. Select the option to enable call forwarding or conditional forwarding (for example, when busy, no answer, or always).
2. In the forwarding number field, paste or type the GoHighLevel phone number you copied earlier.
3. Save or apply the changes.

Some providers will send a confirmation code, prompt you to verify via call, or ask for re-entry of the forwarding number to avoid mistakes. Follow any on-screen prompts until the setting shows as active.

Test Calls to Your GoHighLevel Forwarded Number

Once forwarding is configured, you should confirm that inbound calls are reaching your GoHighLevel system as expected.

Step 7: Place a Test Call

1. From a different phone, dial the original number that you just configured with call forwarding.
2. Let the call ring and watch your GoHighLevel sub-account.

You should see an incoming call associated with the destination number, and any configured call workflows or routing should also trigger.

Step 8: Verify Call Logs Inside GoHighLevel

1. Return to your GoHighLevel dashboard.
2. Go to the communication or conversations section where call logs are stored.
3. Confirm that your test call appears with the correct caller ID, date, and time.

If recordings, tracking, or automations are enabled, ensure they function correctly during the test.

Troubleshooting GoHighLevel Call Forwarding Issues

If your calls are not reaching the destination number as expected, use the following checks before contacting support.

• Verify the number: Confirm you entered the correct GoHighLevel phone number in your carrier settings.
• Check forwarding status: Make sure forwarding is enabled and active in your provider’s portal or app.
• Test from multiple phones: Call from another device or network to rule out carrier-specific blocking.
• Review account limits: Ensure your GoHighLevel account and phone number are active and not suspended or limited.

If everything looks correct but calls still do not appear, you may need to review your carrier’s documentation for any special dialing formats or forwarding restrictions.

Best Practices for Managing Calls in GoHighLevel

Once forwarding is working, you can improve your call handling by using additional features inside GoHighLevel.

• Set up call recording and tracking to capture every conversation.
• Use call workflows or automations to trigger follow-up messages.
• Route calls to specific users or teams during business hours.
• Monitor call performance reports to optimize response times.

Having all calls flow into one centralized GoHighLevel number helps unify communication, reporting, and automation across your leads and customers.

Additional Resources and Documentation

For more detailed, official technical steps and the latest screenshots, review the original help article from the provider here: Call Forwarding to Your HighLevel Phone Number.

If you are building a broader CRM and automation strategy around your GoHighLevel system, you may also want strategic consulting and implementation support. You can learn more at Consultevo, which focuses on CRM architecture, funnel optimization, and marketing automation.

By following these steps and verifying each stage, you can reliably forward calls from any existing line into your GoHighLevel phone number and manage every interaction in one place.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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