How to Use GoHighLevel Call Scripts in Web App Dialers
ClickUp users who also manage sales or support calls often need a structured way to guide conversations. Inside GoHighLevel, call scripts in the web app dialers help you keep agents consistent, compliant, and effective on every call.
This step-by-step guide explains how to create, manage, and use call scripts inside the GoHighLevel web app dialers so your team can quickly follow the right messaging during outbound calls.
What Are GoHighLevel Call Scripts in Web Dialers?
In GoHighLevel, a call script is a pre-written guide that appears directly in the dialer interface during a call. It helps users:
- Follow a consistent conversation flow
- Ask the right qualifying or discovery questions
- Stay on brand and compliant
- Reduce training time for new agents
These scripts are stored inside the Conversations settings and can then be attached to specific campaigns or power dialer sessions.
Access Requirements for GoHighLevel Call Scripts
Before setting up call scripts, make sure you have the right access in your GoHighLevel account.
User Role Requirements in GoHighLevel
Only users with sufficient permissions can create and manage scripts. Typically, this includes:
- Agency admins
- Sub-account admins
- Team members with Conversations or dialer management access
If you do not see the script options described below, contact your GoHighLevel account administrator to update your role or permissions.
How to Create Call Scripts in GoHighLevel
Use the following steps to create a new script in the web app.
Step 1: Open the Conversations Settings
- Log in to your GoHighLevel sub-account.
- From the left-side menu, click on Conversations.
- In the Conversations area, locate and open the Settings tab relevant to dialers or scripts (as displayed in the web app).
This is where you will find the dedicated section to manage call scripts for your dialer.
Step 2: Create a New Call Script
- In the script management section, click Add or New Script (the button label may vary slightly based on interface updates).
- Enter a clear Script Name that describes its purpose, such as “Cold Lead Intro Script” or “Appointment Confirmation Script”.
- Select any available options for script type or applicable dialer (if shown in your GoHighLevel interface).
Using descriptive names makes it easier for agents to pick the correct script during dialing sessions.
Step 3: Write the Script Content
- Use the main editor or text field to write your script.
- Include a greeting, qualification questions, key talking points, and closing statements.
- Break long content into short sections or bullet points for readability within the dialer.
- Optionally include prompts such as:
- “Ask about their current solution”
- “Confirm contact details and best callback time”
- “Explain next steps clearly”
Keep the script concise so agents can quickly scan it while on the call.
Step 4: Save Your GoHighLevel Call Script
- Review the script for accuracy and clarity.
- Click Save to store the script inside your GoHighLevel sub-account.
Once saved, the script becomes available for use with supported dialers in the web app.
How to Use GoHighLevel Call Scripts in Web App Dialers
After creating one or more scripts, you can attach and use them directly from supported dialers in GoHighLevel.
Step 1: Open the Web App Dialer
- Navigate to Conversations in your GoHighLevel account.
- Open the specific web dialer you are using (such as Power Dialer, manual dialer, or campaign dialer, depending on availability).
- Ensure you have an active list or campaign ready for outbound calls.
The call script feature is designed to work directly inside these dialer interfaces so agents can access scripts while calling.
Step 2: Select the Appropriate Call Script
- Look for a Script or Call Script dropdown or selector in the dialer panel.
- Choose the script you created earlier from the list.
- Confirm that the script preview appears in the side panel or main script area of the dialer.
Once selected, the script stays visible to the agent throughout the call, providing a structured flow to follow.
Step 3: Use the Script During Live Calls
- Start the dialing session or click to call a contact.
- Read and follow the call script as guidance, adjusting your wording naturally to fit the conversation.
- Use the questions and prompts to gather information and update the contact record or pipeline as needed.
- Repeat for each new call, changing scripts when needed for different call types or campaigns.
The script does not restrict agents; it simply provides a live reference that keeps calls consistent and on-message.
Best Practices for GoHighLevel Call Scripts
To get the most from scripts in the GoHighLevel web app dialers, follow these best practices.
Keep Scripts Short and Scannable
- Use headings, short paragraphs, and bullets.
- Avoid long blocks of text that are hard to follow during live calls.
- Highlight key phrases and questions that must be covered.
Match Scripts to Specific Campaigns
- Create separate scripts for cold outreach, warm follow-ups, appointment reminders, and upsell calls.
- Make script names reflect their use case so agents easily choose the right one in GoHighLevel.
Update Scripts Based on Feedback
- Review performance metrics and call feedback regularly.
- Refine scripts when you identify better questions, stronger hooks, or clearer explanations.
- Re-save updated versions so the dialer always shows the latest version.
Troubleshooting GoHighLevel Call Script Issues
If your team cannot see or use call scripts in the web dialers, check the following:
- Permissions: Confirm the user role has access to Conversations and dialer settings.
- Location: Verify you are in the correct sub-account where the script was created.
- Dialer Type: Make sure you are using a dialer that supports scripts according to the current GoHighLevel features.
For interface-specific changes, you can review the official documentation at the source: How to create and use call scripts in web app dialers.
Next Steps and Additional Resources for GoHighLevel Users
Well-structured call scripts are only one part of an efficient revenue workflow. Many teams pair GoHighLevel with expert funnel design, automations, and tracking to get better results from each call.
If you need strategic help with implementing or optimizing your systems, you can explore consulting resources such as Consultevo to improve your overall tech stack and processes.
By setting up clear scripts, mapping them to your web app dialers, and training agents to follow them flexibly, your GoHighLevel account becomes a powerful hub for predictable, high-quality calls.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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