GoHighLevel Call Workflow Guide
In this guide, you will learn how to configure and use the call-related settings inside a workflow in GoHighLevel, while also understanding how this compares to task automation tools like ClickUp. We will walk through Stop On Response, call configuration options, and Disable Voicemail Detect so you can run efficient and compliant outbound campaigns.
This article is based on the official GoHighLevel documentation for the workflow call action and is written to help you implement each setting confidently in live accounts.
What is the GoHighLevel Workflow Call Action?
The workflow call action in GoHighLevel allows your system to automatically place outbound calls to contacts enrolled in a workflow. This is commonly used for:
- Speed-to-lead calls after form submissions
- Automated follow-up calls on missed appointments
- Reactivation or re-engagement campaigns
Within this call action, GoHighLevel offers multiple configuration options that determine how and when the call is made, which numbers are used, and how the workflow behaves when a contact responds.
Key GoHighLevel Call Settings in Workflows
Before you enable Stop On Response or Disable Voicemail Detect, you must correctly configure the base call settings in the GoHighLevel workflow.
Choose Who the System Calls
When adding a call action in a GoHighLevel workflow, you can define the target of the call. Typically, the system will call the contact associated with the workflow execution, but you may also have options depending on your account setup.
Review the call action fields and confirm that the target contact or number is correct, so the workflow consistently reaches the intended person.
Select the Caller ID in GoHighLevel
You will need to choose which number is displayed as the Caller ID for outbound calls. Usually, this is one of your Twilio-connected or LC Phone numbers inside GoHighLevel.
- Pick a local or familiar number for higher answer rates.
- Ensure the chosen number is compliant with your local regulations.
Once the Caller ID is set, GoHighLevel will use that number for all calls triggered by that specific workflow action.
Define Call Timeouts and Retries
Within the call action, you can configure how long GoHighLevel should let the phone ring and whether to retry calls. Typical configurations include:
- Ringing timeout (e.g., 30–60 seconds)
- Maximum retry attempts
- Delay between retries
These settings affect how persistent the workflow will be before moving on to the next step or marking the call as unsuccessful.
Understanding Stop On Response in GoHighLevel
The Stop On Response feature controls how the workflow behaves after an outbound call. It is designed to prevent unnecessary follow-ups when a contact has already interacted with your campaign.
What Stop On Response Does
When Stop On Response is enabled on the call action, GoHighLevel will stop future workflow steps if the contact performs a specific responsive action. This might include:
- Answering the call
- Engaging with a two-way communication step (such as text or email reply)
- Triggering a defined response event for that workflow
This logic is especially useful in follow-up sequences where you want to automatically end the campaign once the contact has positively engaged.
When to Use Stop On Response in GoHighLevel
Common use cases for enabling Stop On Response in GoHighLevel workflows include:
- Lead nurture sequences where any answered call means the goal is reached
- Appointment reminder campaigns that end once a client confirms or answers
- Reactivation campaigns where you stop further outreach after one successful connection
By enabling Stop On Response, you keep communication relevant and avoid over-contacting leads who have already responded.
How to Enable Stop On Response
- Open your Automations or Workflows section in GoHighLevel.
- Edit the workflow where you want to control call behavior.
- Add or select the existing Call action.
- Locate the Stop On Response option in the call action settings.
- Toggle or select Enable based on the interface controls.
- Save the workflow and publish or activate it.
After enabling this option, GoHighLevel will automatically manage whether future steps run, based on the response logic tied to this call action.
Disable Voicemail Detect in GoHighLevel
Another important workflow call setting in GoHighLevel is the Disable Voicemail Detect option. This determines how the system treats calls that reach voicemail or voicemail-like behaviors.
What Voicemail Detect Does
Voicemail detection attempts to recognize when a call is connected to a live person versus an answering machine or voicemail system. In many automated calling contexts, this is used to:
- Prevent connecting agents to voicemail
- Control whether messages are left automatically
- Improve the quality of live connections
Disabling voicemail detect changes how GoHighLevel interprets these scenarios and may lead to more calls being treated as live connections.
When to Disable Voicemail Detect in GoHighLevel
Disabling voicemail detection can be helpful when:
- You want every successful connection (including voicemail) to be treated similarly.
- Your market or telecom environment causes frequent misclassification of live answers as voicemail.
- You are using custom logic or third-party tools to handle messages after connection.
However, disabling voicemail detect may impact the accuracy of your reporting and the experience of contacts, so use it thoughtfully.
How to Disable Voicemail Detect
- Navigate to the Workflows area in GoHighLevel.
- Open the workflow containing your outbound call action.
- Select the Call action you want to modify.
- Locate the Disable Voicemail Detect setting.
- Enable this option if you want voicemail detection turned off for this call action.
- Save your changes and republish the workflow if required.
Once applied, GoHighLevel will place calls from this action without relying on voicemail detection to qualify the connection.
Best Practices for GoHighLevel Call Workflows
To get consistent results from your workflow calls, combine Stop On Response and Disable Voicemail Detect with other smart configurations in GoHighLevel.
Align Call Logic With Campaign Goals
- Use Stop On Response when reaching a live contact is the end goal.
- Leave it disabled when you want the workflow to finish a complete sequence regardless of contact interaction.
- Decide whether voicemail connections should count as a successful outcome for that campaign.
Monitor Performance and Adjust
Regularly review your workflow analytics in GoHighLevel:
- Track answer rates and connection quality.
- Check how often steps are stopped by responses.
- Experiment with enabling or disabling voicemail detect and measure impact.
These insights will show whether your Stop On Response and voicemail settings are aligned with real-world behavior.
Document Settings for Team Consistency
Maintain internal documentation describing how each workflow uses Stop On Response and Disable Voicemail Detect so your team configures GoHighLevel call actions consistently across pipelines and sub-accounts.
Additional Resources for GoHighLevel Users
For the complete, original reference from the platform, review the official help article: GoHighLevel workflow setting: Stop On Response & Disable Voicemail Detect.
If you need expert implementation help, automation strategy, or broader funnel optimization around your GoHighLevel setup, you can work with consultants at Consultevo for tailored support.
By correctly configuring the call action, Stop On Response, and Disable Voicemail Detect, you can ensure that your GoHighLevel workflows deliver efficient, respectful, and goal-focused outbound calling campaigns.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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