How to Cancel the Prospecting Tool in GoHighLevel
If you manage your sales workflow in GoHighLevel alongside tools like ClickUp, you may eventually need to cancel the in-app Prospecting Tool subscription. This step-by-step guide explains how to cancel the plan properly inside your GoHighLevel account so you avoid unexpected renewals and understand what happens to your access after cancellation.
The instructions below are based on the official GoHighLevel help documentation and walk you through every screen you will see in the platform.
Before You Cancel Your GoHighLevel Prospecting Tool
Before you remove the Prospecting Tool from your GoHighLevel account, review the following important details so you understand how billing and access work:
- The Prospecting Tool is billed separately from your main GoHighLevel subscription.
- You will keep access to the Prospecting Tool until the end of your current billing period after you cancel.
- There are no partial refunds when you cancel in the middle of a billing cycle.
- Cancelling only affects the Prospecting Tool and does not cancel your entire GoHighLevel account.
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Step-by-Step: Cancel the Prospecting Tool in GoHighLevel
Follow these steps inside your GoHighLevel dashboard to cancel your Prospecting Tool subscription from within the app interface.
Step 1: Sign in to Your GoHighLevel Account
First, log in to your GoHighLevel account using your usual email address and password. Make sure you are logged in at the agency or sub-account level that owns the Prospecting Tool subscription you want to cancel.
Step 2: Open the Prospecting Tool in GoHighLevel
Once you are logged in, navigate to the in-app Prospecting Tool area:
- From the left-hand navigation menu, locate the Prospecting or Lead Generation section (depending on your layout and updates).
- Click on the Prospecting Tool entry to open the subscription screen for this feature.
You should now see information related to your active Prospecting Tool plan inside GoHighLevel.
Step 3: Access Billing or Subscription Settings
On the Prospecting Tool page in GoHighLevel, look for the subscription controls associated with this add-on. The exact labels may vary by interface update, but generally you should see:
- A section showing your current Prospecting Tool plan.
- Details like next billing date and price.
- An option for managing the subscription or plan.
Click the link or button that opens the billing or subscription settings for the Prospecting Tool.
Step 4: Click the Cancel Option in GoHighLevel
Within the subscription settings for the Prospecting Tool, you will see a specific option to cancel the plan. This may be labeled as:
- Cancel Subscription
- Cancel Plan
- Remove Prospecting Tool
Click this cancel option to begin the cancellation process inside GoHighLevel.
Step 5: Confirm Your Cancellation Request
After you click the cancel button, GoHighLevel will typically display a confirmation prompt. This confirmation step helps ensure you do not cancel the Prospecting Tool by accident.
- Review the information on the confirmation screen, including the note that you will retain access until the end of the current billing period.
- Confirm that you understand the cancellation terms, especially that there will be no proration or refunds for the remaining days in your cycle.
- Click the final confirmation button to complete the cancellation request.
Once you submit this confirmation, your Prospecting Tool subscription will be scheduled to end on the date listed in your GoHighLevel account.
What Happens After You Cancel the Prospecting Tool in GoHighLevel
After your cancellation is processed inside GoHighLevel, a few important changes will occur:
- Access continues until the period ends: You can still use the Prospecting Tool until the current billing cycle is over.
- No further renewals: At the end of the billing period, the Prospecting Tool will no longer renew, and you will not be charged again for that add-on.
- Main account remains active: Your core GoHighLevel subscription and other active features will continue to function normally.
If you want to verify the status, revisit the Prospecting Tool area in your GoHighLevel dashboard and confirm that the subscription shows as canceled or as non-renewing.
Troubleshooting Prospecting Tool Cancellation in GoHighLevel
If you run into issues trying to cancel the Prospecting Tool from within GoHighLevel, consider the following checks:
- Check user permissions: Ensure your GoHighLevel user has the correct permissions to manage billing or subscriptions.
- Try another browser: If buttons are not responding, switch browsers or clear cache and cookies, then try again.
- Confirm the correct account: Make sure you are in the account or sub-account where the Prospecting Tool subscription is actually active.
For detailed interface screenshots and the most current layout, refer directly to the official support article from GoHighLevel at this help page.
Frequently Asked Questions About GoHighLevel Prospecting Tool Cancellation
Does canceling the Prospecting Tool cancel my whole GoHighLevel account?
No. Canceling the Prospecting Tool only affects that specific add-on. Your main GoHighLevel subscription and any other features or add-ons you use will remain active as long as their plans are not canceled separately.
Will I get a refund after cancelling the Prospecting Tool in GoHighLevel?
According to the official GoHighLevel guidance, you retain access to the Prospecting Tool until the end of your current billing period and do not receive refunds or partial credits for unused days within that cycle.
Can I reactivate the Prospecting Tool later in GoHighLevel?
If you decide you need the Prospecting Tool again, you can return to the same section in your GoHighLevel dashboard and re-subscribe, subject to the current pricing and plan terms offered at that time.
Next Steps After Cancelling the GoHighLevel Prospecting Tool
Once your Prospecting Tool subscription is canceled in GoHighLevel, consider documenting any key data or workflows you created with the tool before access ends. This might include:
- Exporting lists or leads where possible.
- Documenting your outreach sequences or prospecting strategies.
- Reviewing any automations that referenced the Prospecting Tool so they can be adjusted.
By following the steps above, you can smoothly cancel your Prospecting Tool subscription in GoHighLevel from within the app while maintaining control over your data and ongoing campaigns.
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