How to Cancel a GoHighLevel SaaS Sub-Account for a Client

If you manage multiple clients with subscription tools like ClickUp and GoHighLevel, you may occasionally need to cancel a SaaS sub-account without disrupting other locations. This guide explains exactly how to cancel a SaaS subscription inside GoHighLevel while keeping your client’s data safe and avoiding accidental account deletion.

The process is handled entirely from your agency view and uses built-in subscription controls. Follow the steps below to deactivate billing for a specific location quickly and correctly.

Before You Cancel a GoHighLevel SaaS Sub-Account

Before turning off a client’s SaaS billing inside GoHighLevel, confirm a few key points to prevent mistakes:

• Verify the correct location: Make sure you are canceling the right sub-account, especially if the client owns multiple locations.
• Clarify billing status: Confirm with the client whether they want an immediate cancellation or to end at the current billing period.
• Explain what will change: Let the client know that SaaS features will stop, but their sub-account can remain in your agency for record-keeping or manual use.

These checks help avoid confusion and ensure your cancellation in GoHighLevel aligns with the client’s expectations.

Access the Correct Sub-Account in GoHighLevel

The first step is to locate the client’s specific SaaS sub-account in your agency dashboard.

1. Log in to your Agency view in GoHighLevel.

2. From the left-side menu, open the Sub-Accounts or Accounts area (naming may vary slightly by interface updates).

3. Search for the client’s location by:

   • Business name
   • Sub-account name
   • Email or other identifying details, if applicable

4. Click the sub-account record to open its details. This is the location whose SaaS plan you will cancel.

Working at the sub-account level ensures that only the targeted GoHighLevel SaaS subscription is affected.

Open the GoHighLevel SaaS Subscription Settings

Once inside the correct sub-account, you need to access its SaaS plan settings. This is where GoHighLevel stores billing and plan details for that location.

1. From the agency view, find and click the sub-account row to bring up management options.

2. Look for a section or tab labeled SaaS, Billing, or Plan. In many setups, you will see a clear SaaS indicator for locations on an active plan.

3. Open the detailed view showing which SaaS plan the sub-account is currently on, along with price, term, and status.

This page is where you will run the cancellation action for the selected GoHighLevel SaaS sub-account.

How to Cancel the GoHighLevel SaaS Subscription

After reaching the SaaS subscription view, you can safely cancel the plan for that single location. The exact button text may vary (for example, it might say Cancel or Cancel Subscription), but the process is consistent.

Step-by-Step: Cancel SaaS in GoHighLevel

1. Confirm again that the sub-account shown on screen is the correct client location.

2. Locate the Cancel or Cancel Subscription button for the current SaaS plan.

3. Click the cancellation button. A confirmation prompt will typically appear.

4. Review the confirmation message, which may explain:

   • When billing will stop
   • What features will be removed
   • Whether access is lost immediately or at the end of the billing cycle

5. Confirm the cancellation when you are sure this is the correct sub-account.

Once confirmed, the SaaS plan for that GoHighLevel location will be set to cancel based on the subscription rules shown in the prompt.

What Happens After You Cancel a GoHighLevel SaaS Sub-Account

Canceling a SaaS plan in GoHighLevel does not automatically delete the sub-account. Instead, it changes the billing and feature access for that location.

Typical Effects After Cancellation

• No further SaaS charges: The system stops billing that specific location for the SaaS plan.
• Loss of SaaS-only features: Any tools or automations unique to the SaaS package may be disabled or downgraded.
• Sub-account remains visible: The location usually stays in your agency list, allowing you to keep records or repurpose the account if needed.

This lets you end the client’s paid SaaS relationship in GoHighLevel while retaining data until you intentionally remove or archive the location.

Best Practices for Managing GoHighLevel SaaS Cancellations

To keep your operations smooth and clients satisfied, consider these best practices whenever you cancel a SaaS sub-account in GoHighLevel.

Communicate Clearly with the Client

• Confirm the exact date the SaaS plan will end.
• Explain which tools or automations they will lose.
• Offer export or backup options if they want to save data before access changes.

Document the Change Internally

• Record who requested the cancellation and when.
• Note whether the client might return later and what plan they previously used.
• Track reasons for cancellations to improve your SaaS offers.

Review Other Integrations

If you connect the client to analytics, email, or CRM tools, confirm that those automations behave correctly after the SaaS plan is canceled in GoHighLevel. This reduces the risk of broken workflows or unexpected errors.

Reactivating a GoHighLevel SaaS Plan Later

If a client decides to return, you can often reactivate or assign a new SaaS plan to the same location.

1. Open the existing sub-account in your agency view.

2. Go back to the SaaS or Billing section.

3. Select an appropriate SaaS plan, confirm terms, and activate it.

This approach lets you restore paid features without rebuilding the entire sub-account from scratch, preserving prior work wherever possible inside GoHighLevel.

More Help with GoHighLevel SaaS Management

If you want strategic help building, pricing, and managing SaaS offers using GoHighLevel, you can explore additional training and agency resources at Consultevo. For official, always up-to-date technical documentation on canceling SaaS sub-accounts, review the original GoHighLevel support article at this GoHighLevel help page.

By following the steps in this guide, you can confidently cancel a GoHighLevel SaaS sub-account for any client, protect their data, and keep your agency’s subscription management clean and organized.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`