Fix GoHighLevel Card Zip Error

/ CRM, GHL / By

How to Fix the GoHighLevel Card Zip Code Check Failed Error

If you are updating your billing information in GoHighLevel and seeing a zip code error banner, this guide walks you through the exact steps to resolve it. While ClickUp is a different platform, the troubleshooting principles are similar: carefully verify your data, follow the prompts on screen, and use the support tools provided inside the app.

This how-to article is based strictly on the official GoHighLevel help documentation and explains why the error appears, how to fix it, and how to contact support if the banner does not go away.

What the GoHighLevel Zip Code Error Banner Means

When you enter or update your card details, GoHighLevel performs a zip code and address check with your card issuer. If the system cannot validate the postal code, you may see a banner stating that the zip code check failed for your card.

This does not always mean your card is invalid. It usually indicates that one or more of the following does not match what your bank has on file:

  • Zip or postal code
  • Billing address line 1
  • City or state/region
  • Country

The goal is to ensure the billing profile in GoHighLevel exactly matches the information associated with your card.

Before You Start in GoHighLevel

Before making any changes inside your GoHighLevel account, gather the correct billing details from your bank or card issuer. This ensures you can enter accurate information the first time.

  • Check a recent bank or credit card statement for the official billing address.
  • Log in to your online banking portal and confirm the address shown for the card.
  • Note the exact formatting of the zip or postal code (including any spaces or extra digits if applicable).

Step-by-Step: Update Billing Details in GoHighLevel

Follow these steps to fix the zip code check failed banner for your card inside GoHighLevel.

Step 1: Open Your GoHighLevel Billing Settings

  1. Log in to your GoHighLevel account as an account owner or an admin with billing permissions.
  2. Navigate to the main account settings (top right account menu in the app interface).
  3. Select the Billing or Company Billing section where your card details are stored.

If you have multiple locations, make sure you are in the correct account or agency level where the subscription is billed.

Step 2: Review the Current Card and Address

  1. Locate the card that is triggering the zip code check failed banner.
  2. Check the following fields carefully:
    • Card number (last 4 digits shown)
    • Cardholder name
    • Billing address line 1 and line 2 (if used)
    • City, state or region
    • Zip or postal code
    • Country
  3. Confirm that the country and zip/postal format match your bank statement.

If any part of the billing address does not match what your bank has on file, you will need to update it in GoHighLevel.

Step 3: Correct the Zip or Postal Code

  1. Click the Edit or Update option next to your existing card details.
  2. Carefully re-enter your billing information, paying special attention to the zip code.
    • In the United States, enter the full 5-digit zip code (or 9-digit ZIP+4 if your bank uses that format).
    • For other countries, use the exact postal code format shown in your bank’s records, including spaces or letters if required.
  3. Verify that the city, state, and country align with the zip or postal code region.
  4. Save the changes.

After saving, GoHighLevel will attempt to validate the billing information with the payment processor again.

Step 4: Re-Check the GoHighLevel Banner

  1. Wait a few moments after saving your updated billing details.
  2. Refresh the billing page inside GoHighLevel.
  3. Confirm whether the zip code check failed banner has disappeared.

If the banner is gone, your billing data is now accepted and your card can be charged normally for future subscription renewals or usage fees.

When the GoHighLevel Zip Code Error Persists

Sometimes the error may continue even when you believe you have entered the correct information. Here are common causes and what you can do next.

Cause 1: Bank Has an Old or Different Address

Your bank may still have an outdated billing address on file, especially if you recently moved.

  • Contact your bank or card issuer and verify the active billing address.
  • Update the address with your bank if needed.
  • Return to your GoHighLevel billing page and re-enter the newly confirmed address and zip code.

Cause 2: Card Issuer Declines Address Verification

Some banks may block or fail address verification attempts for security reasons.

  • Call the number on the back of your card.
  • Explain that you are trying to update your subscription billing details in GoHighLevel.
  • Ask them to allow address verification or confirm that AVS (Address Verification Service) checks are enabled.

Cause 3: Formatting or Typo Errors

Minor formatting differences and typos can cause the zip code check to fail.

  • Remove extra spaces before or after the postal code.
  • Ensure letters and numbers are entered exactly as displayed by your bank.
  • Double-check city spelling and correct abbreviations (for example, “St.” vs. “Saint”).

How to Contact GoHighLevel Support for Help

If you have verified your address with your bank and carefully updated your billing information but still see the zip code check failed message, the next step is to contact GoHighLevel support.

Use the Support Icon Inside GoHighLevel

  1. Log in to your GoHighLevel account.
  2. Click the in-app support or help icon (usually found at the bottom-right of the screen).
  3. Open a new support ticket or start a chat.
  4. Describe the issue clearly, including:
    • That you see the “zip code check failed for your card” banner.
    • Confirmation that you have matched your billing address with your bank.
    • Any error messages or screenshots (do not share full card numbers).

The support team will review your billing profile and payment processor logs to help identify and resolve the issue.

Reference the Official GoHighLevel Article

For additional context, you can review or share the original support article with your team or colleagues: How to resolve the zip code check failed for your card banner.

Best Practices for Billing in GoHighLevel

To avoid future zip code and address issues in GoHighLevel, follow these best practices:

  • Always update your bank or card issuer first when you move or change address.
  • After updating your bank, immediately adjust the billing address in your GoHighLevel account.
  • Use a stable, long-term billing address when possible.
  • Limit who can change billing details to account owners or trusted admins.

For broader consulting, implementation, and optimization help with your CRM operations, you can also explore GoHighLevel-focused services from agencies such as Consultevo.

Summary: Resolving the GoHighLevel Zip Code Check Failed Banner

When the zip code check fails for your card in GoHighLevel, it almost always comes down to a mismatch between your stored billing address and what your bank has on file. By carefully checking your bank records, updating your billing details in the app, and contacting support if necessary, you can clear the banner and ensure your subscription continues without interruption.

Use this step-by-step guide any time you update cards or addresses in GoHighLevel so that payments process smoothly and your account remains in good standing.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`