GoHighLevel Certificates Snapshot Guide
If you use ClickUp or other project tools to manage your CRM builds, you also need to understand how GoHighLevel treats certificates when working with snapshots, cloning, and support access. This guide explains, step by step, what happens to your certificates in each scenario so you can configure accounts safely and avoid unexpected behavior.
The information below is based on the official GoHighLevel help documentation about certificates and their behavior when you move assets across accounts or locations.
Overview: Certificates in GoHighLevel
Within GoHighLevel, certificates can be created and associated with specific accounts or locations. When you migrate configurations between accounts using a snapshot, clone an existing account, or grant access to support, it is essential to know whether those certificates will move with your configuration.
This article covers three core behaviors:
- What happens to certificates when you use GoHighLevel snapshots
- What happens when you clone accounts in GoHighLevel
- What happens when GoHighLevel support accesses your account
By understanding these rules, you can plan your setup and keep sensitive credentials secure.
GoHighLevel Snapshot Behavior for Certificates
A snapshot in GoHighLevel is a packaged collection of assets and settings that you can move from one account to another. However, not all data is included.
Do GoHighLevel snapshots include certificates?
No. When you create or apply a snapshot inside GoHighLevel, certificates are not included. The platform deliberately excludes certificates from snapshot content for security and privacy reasons.
This means:
- Certificates stay only in the original account or location where they were created.
- New accounts or locations that receive a snapshot will not automatically gain any existing certificates.
- You must manually recreate or configure certificates on each destination account after applying a snapshot.
If you rely on automation across multiple accounts, plan ahead for certificate configuration separately from snapshot creation.
Practical steps when using GoHighLevel snapshots
Whenever you build or deploy a snapshot in GoHighLevel, use this checklist to manage certificates correctly:
- Create or update your snapshot with the required funnels, workflows, and settings.
- Apply the snapshot to the new account or location as usual.
- After the snapshot is applied, log into the destination account.
- Recreate any necessary certificates directly in that destination account.
- Verify that features depending on certificates function correctly.
This approach keeps your workflows consistent while respecting the security model for certificates in GoHighLevel.
Account Cloning and GoHighLevel Certificate Rules
In addition to snapshots, GoHighLevel allows you to clone an account. Cloning is useful for quickly duplicating an existing setup such as pipelines, workflows, or other configuration items.
Do certificates copy over when you clone in GoHighLevel?
No. Just like snapshots, account cloning in GoHighLevel does not copy certificates to the cloned account. Certificates remain unique to the original account and are not transferred as part of the cloning process.
When you clone an account:
- Most structural configurations can be duplicated.
- Certificates are not migrated to the new cloned account.
- You must configure new certificates manually on the cloned account.
How to manage certificates after cloning in GoHighLevel
Follow these steps to keep your setup organized when cloning accounts in GoHighLevel:
- Clone the source account that contains your preferred configuration.
- Access the cloned account once the process finishes.
- Navigate to the certificates area within the cloned account.
- Add or configure the necessary certificates directly in the new account.
- Test any features, automations, or integrations that depend on certificates.
Because certificates do not transfer with the clone, you can safely reuse templates and structures in GoHighLevel without exposing sensitive certificate data.
GoHighLevel Support Access and Certificates
Sometimes you may request help from GoHighLevel support representatives for troubleshooting or configuration assistance. It is important to know what access they have to certificates in your account.
Can GoHighLevel support representatives see certificates?
No. When GoHighLevel support staff access your account, they cannot view or access your certificates. The platform is designed so that support assistance does not expose these secure items.
This means:
- Your certificates remain hidden even when support logs in on your behalf.
- Support can help with configuration and troubleshooting without seeing certificate contents.
- You retain full control over the creation and management of certificates.
Best practices when working with GoHighLevel support
To work efficiently with GoHighLevel support while preserving security, consider the following best practices:
- Configure or update certificates yourself before or after support sessions.
- If an issue involves a certificate, describe the behavior rather than sharing secure details.
- Provide screenshots that hide sensitive certificate values when necessary.
- Follow any official security recommendations issued by GoHighLevel.
This cooperative approach keeps your account secure while still allowing efficient troubleshooting.
Security Considerations for Certificates in GoHighLevel
Because certificates are intentionally excluded from snapshots, clones, and support access, you gain a higher level of security but also take on responsibility for managing them correctly across your GoHighLevel accounts.
Key security takeaways
- Certificates are stored per account or location and are not automatically shared.
- No snapshot operation inside GoHighLevel will transfer certificates.
- No cloning operation inside GoHighLevel will copy certificates.
- Support representatives cannot see or access your certificates.
Always maintain a secure internal process for creating, updating, and backing up certificate information, independent of your GoHighLevel configuration management.
Additional Resources for GoHighLevel Users
For implementation details directly from the platform documentation, review the original help article on certificates, snapshots, cloning, and support access: GoHighLevel certificates snapshot & clone behavior.
If you need strategic guidance on building scalable GoHighLevel implementations, technical SEO, or automation processes across multiple accounts, you can also visit Consultevo for expert consulting resources.
Summary: How GoHighLevel Handles Certificates
To recap the key points about certificates in GoHighLevel:
- Snapshots do not include certificates.
- Account cloning does not copy certificates.
- Support representatives cannot see your certificates.
- You must manually configure certificates in each target account or location.
Understanding these behaviors will help you plan safe and efficient deployments in GoHighLevel, keeping your certificate data secure while still leveraging snapshots, cloning, and support access to streamline your operations.
Need Help With ClickUp?
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