GoHighLevel Chat Widget Guide

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How to Integrate the GoHighLevel Chat Widget with the Client Portal

If you use ClickUp or other project tools alongside GoHighLevel, keeping client communication in one place is essential. This guide shows you how to connect the GoHighLevel chat widget with the built-in client portal so your clients can send messages directly while viewing their account information.

By the end of this tutorial you will know how to enable the portal, activate the built-in chat widget, and control which users can access it.

What You Need Before Adding the GoHighLevel Chat Widget

Before you start configuring anything, make sure the following requirements are met:

  • You have an agency or sub-account with access to the client portal.
  • Your account has permission to edit settings in the sub-account.
  • You are logged into the correct sub-account where you want the chat widget to appear.

Once these items are ready, you can move on to configuring the portal and chat widget inside GoHighLevel.

Step 1: Open the GoHighLevel Sub-Account Settings

The integration is handled entirely inside the platform settings of your sub-account. Follow these steps:

  1. Log in to your GoHighLevel account.
  2. Switch to the correct sub-account from the top-left account selector, if needed.
  3. From the left-hand navigation, open the Settings area for that sub-account.

All the configuration options for the client portal and its chat widget will be managed from this settings area.

Step 2: Enable the GoHighLevel Client Portal

The chat widget is tied to the client portal feature. You must enable the portal first so that clients can log in and view their information.

  1. Inside Settings, locate the section for the Client Portal.
  2. Turn on or enable the client portal toggle, if it is not active already.
  3. Review the portal details such as the portal URL, logo, and colors as needed.

After enabling the portal, your contacts can be granted access and will be able to sign in to their accounts. Only then will the chat widget integration in GoHighLevel become useful.

Step 3: Turn On the GoHighLevel Chat Widget in the Portal

Next, you must enable the built-in chat experience so that it is visible to users inside the client portal.

  1. Still within the Client Portal settings, look for the Chat or Chat Widget option.
  2. Enable the chat widget toggle to turn on portal messaging.
  3. Save your changes.

With this option enabled, a chat icon or pane will appear within the client portal interface. Clients who have access to the portal will now see a way to start conversations from inside their account view.

Step 4: Choose Which GoHighLevel Users Can Access the Portal Chat

The next step is to decide who gets access to this communication channel. Typically, you will assign the portal and its chat widget to specific contacts or companies.

  1. Go to the Contacts or Companies section for your sub-account.
  2. Open any contact or company record that you want to give client portal access to.
  3. Look for the Portal or Client Portal Access settings on the record.
  4. Enable access and set a password or invite the user according to the available options.

Only contacts with active portal access will see the chat widget when they log in. This provides clear control over who can message you through the embedded chat area in GoHighLevel.

How the GoHighLevel Chat Widget Works in the Client Portal

Once the integration is active, the experience is straightforward for your clients:

  • They go to your client portal URL.
  • They log in using their assigned credentials.
  • They see a chat icon or panel on the portal pages.
  • They can click the icon to send a new message or continue an existing conversation.

On your side, conversations from the portal chat widget will appear in the conversations or messaging section of GoHighLevel, linked to the relevant contact. This keeps all communication tied to the same record and makes it easy to reference while managing pipelines or automations.

Benefits of Using the GoHighLevel Chat Widget in the Portal

Integrating the chat widget with the client portal provides several advantages:

  • Centralized communication: All conversations are stored inside the CRM, attached to the correct contact.
  • Improved client experience: Clients can ask questions while viewing invoices, projects, or other portal content.
  • Faster support: Your team can reply directly from GoHighLevel without switching tools.
  • Better tracking: Every conversation is recorded in the timeline, making follow-ups and reporting easier.

Because the messaging lives natively inside the portal environment, both you and your clients avoid context switching between different chat apps or email threads.

Troubleshooting the GoHighLevel Chat Widget Integration

If the widget does not appear for a client or you run into issues, check the following:

  • Confirm the client portal feature is enabled at the sub-account level.
  • Verify that the chat widget toggle is turned on within the portal settings.
  • Ensure the contact has active client portal access and correct login credentials.
  • Ask the client to clear their browser cache or test in an incognito window.

If problems persist, compare your configuration with the official documentation for the chat widget and portal integration. You can view the original reference article here: GoHighLevel help center article.

Next Steps for Optimizing Your GoHighLevel Setup

Once your portal chat is functioning, you can improve your workflow by combining it with other tools and best practices:

  • Use internal notes on conversations to brief team members before they respond.
  • Build simple automation that tags or notifies your team when a portal chat message arrives.
  • Standardize replies with templates so your team can respond quickly and consistently.

For strategic help designing funnels, automations, or broader CRM workflows around your messaging, you can find additional resources at Consultevo, a consulting site focused on marketing and operational systems.

Summary: GoHighLevel Client Portal Chat Setup

To recap the process of integrating the chat widget inside the client portal:

  1. Open your sub-account settings in GoHighLevel.
  2. Activate the client portal feature.
  3. Enable the chat widget from the portal configuration screen.
  4. Grant portal access to the right contacts so they can see and use the chat.

Once completed, your clients can log into the portal and message your team from a single, secure area, while your team manages every conversation directly inside GoHighLevel.

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