How to Set Chat Widget Office Hours in GoHighLevel

If you manage support across tools like ClickUp and GoHighLevel, aligning your live chat availability with real business office hours is essential. This guide explains how to configure the chat widget schedule in GoHighLevel so your team appears online only when they are truly available, and visitors see the correct offline messaging the rest of the time.

The instructions below are based on the official GoHighLevel help documentation and walk you step by step through enabling business hours, setting daily schedules, and adjusting your time zone for accurate live chat behavior.

Why Configure GoHighLevel Chat Widget Office Hours?

Setting business office hours for your chat widget in GoHighLevel ensures that website visitors have clear expectations about when your team is online and able to respond quickly.

With proper office hour settings you can:

• Show real-time live chat only during working hours.
• Automatically display offline or away messages after hours.
• Prevent missed conversations when no team member is monitoring chat.
• Support teams across different time zones with accurate schedules.

This configuration is especially useful if your GoHighLevel chat widget is a primary support channel, or if you combine it with other support systems and CRMs.

Accessing the Chat Widget in GoHighLevel

Before you can adjust business hours, you need to locate the correct chat widget settings area inside your GoHighLevel account.

1. Log in to your GoHighLevel account with an admin or user role that can edit sites and funnels.

2. In the left-hand menu, navigate to Sites. This is where website, funnel, and widget assets live in GoHighLevel.

3. From the Sites area, click on the Chat Widget section. This opens the configuration panel for your website chat bubble and live chat behavior.

Once you are on the chat widget configuration page, you will see options related to design, behavior, and live chat settings. The office hours control is part of that configuration.

Enabling Business Office Hours in GoHighLevel

GoHighLevel includes a dedicated setting to turn business office hours on or off for the chat widget. When this setting is enabled, the widget follows the schedule you define instead of being available 24/7.

1. On the Chat Widget settings screen in GoHighLevel, scroll until you find the Live Chat or availability section.

2. Locate the option labeled Business Office Hours (or similar wording). This is typically a toggle or switch.

3. Turn the Business Office Hours toggle ON to activate scheduled availability for the chat widget.

When business office hours are enabled, the live chat will only show as available during the time ranges you set for each day. Outside these ranges, the widget can show an away or offline state, depending on how your GoHighLevel account is configured.

Setting Daily Schedules in GoHighLevel

After enabling the business hours toggle, you can assign specific time ranges for each day of the week directly in GoHighLevel.

Configure Weekday Hours in GoHighLevel

1. Within the same Business Office Hours area, you will see a list of days, usually from Monday through Sunday.

2. For each day your business is open, click to enable that day if there is an on/off option beside it.

3. Set a start time and end time for each open day. For example:
   Monday: 9:00 AM – 5:00 PM
   Tuesday: 9:00 AM – 5:00 PM

4. Repeat this for all standard working days so the GoHighLevel chat widget matches your support team schedule.

Configure Weekend or Closed Days in GoHighLevel

1. If your business is closed on certain days (such as Saturday or Sunday), make sure those days are disabled in the schedule.

2. When a day is disabled, GoHighLevel will treat it as fully offline for the chat widget, so visitors will not see live chat availability for that day.

3. If you have limited weekend hours, enable those days and set shorter time ranges (for example, Saturday 10:00 AM – 2:00 PM).

These daily schedules allow you to model nearly any business pattern, from standard office hours to split shifts or partial weekend coverage within your GoHighLevel environment.

Adjusting Time Zone Settings in GoHighLevel

For your chat widget office hours to behave correctly, GoHighLevel must use the correct time zone for your location or for your primary audience.

1. In GoHighLevel, go to your Location Settings or account-level settings area, depending on your plan and interface layout.

2. Find the Time Zone field associated with the location where the chat widget is active.

3. Select the appropriate time zone that matches your business operations. For example, choose America/New_York for Eastern Time or the equivalent region for your area.

4. Save your changes so all time-based features, including chat widget office hours, follow the correct local time inside GoHighLevel.

If your team works across multiple regions, ensure that every GoHighLevel location with its own chat widget has the correct local time zone set. That way, each location’s chat schedule works independently and accurately.

How Office Hours Affect Live Chat Behavior in GoHighLevel

When you properly configure office hours in GoHighLevel, the system automatically controls when the chat widget shows live availability versus offline or away states.

• During office hours: Visitors typically see the chat widget as active and can start live conversations.
• Outside office hours: The widget may show an away status or an offline form, depending on additional configuration in GoHighLevel.
• On closed days: The chat widget follows the same after-hours or offline logic for the entire day.

This automation helps you deliver consistent expectations and prevents users from thinking an agent is available when your team is actually offline.

Troubleshooting GoHighLevel Chat Widget Office Hours

If your live chat seems to be online or offline at unexpected times, review the following areas inside GoHighLevel:

• Check the Business Office Hours toggle: Confirm that it is turned on and that you have saved your settings.
• Verify daily schedules: Ensure each day has correct start and end times, and closed days are disabled.
• Confirm time zone: Make sure the location time zone matches your intended region, especially after daylight savings time changes.
• Reload your website: Clear cache or open an incognito window to see the latest chat widget behavior.

If the issue continues, compare your setup with the official instructions provided on the GoHighLevel support article about chat widget business office hours. Following their screenshots and examples can help you spot a missed setting.

Optimizing Your Workflow Around GoHighLevel Office Hours

Once your GoHighLevel chat widget is correctly scheduled, you can align internal workflows and team expectations around those hours.

• Assign agents or team members to monitor live chat only during the defined office hours window.
• Set up notifications or automations in GoHighLevel to route missed chats to email or SMS when offline.
• Use away messages to direct visitors to alternative contact options during closed times.
• Review analytics or conversation logs to determine if you should extend or reduce office hours.

You can also integrate your GoHighLevel scheduling approach with broader marketing and CRM strategies documented on resources like Consultevo, where implementation partners often provide best practices for funnel and pipeline alignment.

Summary: Control Live Chat Availability with GoHighLevel

By using the built-in office hours controls in GoHighLevel, you can precisely manage when your website visitors see live chat and when they see offline or away states. The key steps are:

1. Open the Chat Widget settings under Sites in GoHighLevel.

2. Enable the Business Office Hours toggle for the chat widget.

3. Set daily start and end times for each day of the week.

4. Disable days when your business is fully closed.

5. Confirm the correct time zone for your GoHighLevel location.

With these settings in place, your GoHighLevel chat widget will automatically follow your real business schedule, improving customer experience and ensuring your team is available when it matters most.

Need Help With GoHighLevel?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`