GoHighLevel Community Chat Guide

The Community Chat feature in GoHighLevel gives you a powerful way to manage real-time conversations with your audience, similar to collaboration tools like ClickUp but dedicated to your community space. This guide walks you step by step through how to access, use, and manage Community Chat so you can communicate clearly and stay organized.

By the end of this tutorial, you will know how to send direct messages, mention people and posts, manage group conversations, and control what different user roles can do in your GoHighLevel community.

What is the GoHighLevel Community Chat feature?

The Community Chat feature in GoHighLevel is a built-in messaging tool that lets community members communicate without leaving the platform. It supports direct messages, group conversations, message reactions, and references to posts or other members.

You can access Community Chat through the chat icon on the top right of your community interface. From there, you can open existing threads, start new chats, or respond to notifications that appear as badges on that icon.

All community members with the right permissions can use this feature to stay connected and discuss content shared in your GoHighLevel community.

How to access Community Chat in GoHighLevel

To start using Community Chat in your GoHighLevel community, follow these steps:

1. Log in to your GoHighLevel account and open the specific community you want to manage.

2. Look at the top right corner of the community screen and find the chat icon.

3. Click on the chat icon to open the Community Chat panel.

4. Review your recent conversations or notifications, which appear in this panel.

When there are new messages or updates, a badge appears on the chat icon so you can quickly see that there is activity in your GoHighLevel community chat.

How to start a new chat in GoHighLevel Community

You can easily start a new chat with one or more community members.

Start a direct message chat

1. Open the Community Chat panel from the top right icon.

2. Click the option to create or start a new chat.

3. Search for the member you want to message directly by their name.

4. Select the member and type your message in the input field.

5. Press Enter or click the send button to deliver your message.

This creates a private one-to-one conversation within your GoHighLevel community space.

Create a group chat in GoHighLevel

Group chats let you bring multiple members into a single conversation.

1. Open Community Chat using the chat icon.

2. Choose the option to start a new chat or group chat.

3. Search and select multiple members to add to the group.

4. Optionally give the group a name if the interface offers a naming field.

5. Type your message and click send to start the group conversation.

Every member in the group chat can see and respond to messages, allowing for focused discussions within your GoHighLevel community.

How mentions work in GoHighLevel Community Chat

Mentions are an important part of Community Chat because they help direct attention to specific people or posts within GoHighLevel.

Mentioning members in chat

To mention a member in Community Chat:

1. Open an existing chat or create a new one.

2. In the message box, type the symbol for mentioning (such as @) followed by the member’s name.

3. Select the member from the suggestion list if it appears.

4. Send the message to notify that member specifically.

The mentioned member receives a notification so they can quickly find the relevant message inside GoHighLevel.

Mentioning posts in GoHighLevel

Community Chat also supports referencing community posts. While composing a message, you can choose or insert a post so that other members see the connection between the chat and the shared content. This makes it easier to discuss specific posts without switching screens in GoHighLevel.

Responding and reacting in GoHighLevel Community Chat

Conversations are easier to follow when members can react and reply clearly. The Community Chat feature offers several ways to engage.

Replying to messages

To respond directly to a specific message in a chat:

1. Hover over or click the message you want to respond to.

2. Select the reply option if available in the message controls.

3. Type your reply and send it.

This creates a threaded or contextual reply, helping conversations stay organized within your GoHighLevel community.

Reacting to messages

Message reactions let you quickly acknowledge or respond without typing a full answer.

1. Hover over or tap the message.

2. Choose a reaction icon such as a thumbs-up or other available emojis.

3. Click the reaction to apply it to the message.

Reactions help reduce clutter in GoHighLevel chats while still giving feedback to the sender.

Managing Community Chat permissions in GoHighLevel

Admins and moderators can control who can use Community Chat and what actions different roles can perform. Permissions are based on user roles within your community.

Types of permissions available

Depending on your GoHighLevel configuration, you can typically adjust permissions such as:

• Who can start a direct message chat.

• Who can create group chats.

• Who can mention other members.

• Who can react to or reply to messages.

These settings allow you to keep control over how members communicate in GoHighLevel and prevent misuse or spam.

Setting chat permissions by role

To manage permissions for Community Chat:

1. Open your GoHighLevel community admin or settings area.

2. Locate the section related to roles, permissions, or community settings.

3. Find the Community Chat or messaging permissions subsection.

4. Adjust which roles can use each chat feature (such as DMs, group chats, mentions, and reactions).

5. Save your changes to apply the new permissions.

After you save, members will only see Community Chat options that match their role privileges inside GoHighLevel.

Best practices for using GoHighLevel Community Chat

To make the most of Community Chat, follow these best practices when managing your community conversations.

• Set clear communication rules: Define guidelines for how members should use direct messages, group chats, and mentions.

• Use group chats for topics: Create dedicated group chats for themes or projects so discussions stay organized in your GoHighLevel workspace.

• Leverage mentions: Mention people or posts when you need focused input or want to drive engagement on important content.

• Monitor reactions: Use message reactions as a quick signal of member interest or agreement.

• Review permissions regularly: As your community grows, revisit who can start DMs and group chats to maintain control and safety.

Where to learn more about GoHighLevel Community Chat

For additional technical details, screenshots, and the latest updates about Community Chat, refer directly to the official GoHighLevel documentation.

You can view the original help article here: GoHighLevel Community Chat Feature.

If you need strategic help implementing GoHighLevel in your business, including automation planning, funnel optimization, or SEO for your community content, you can explore expert services at Consultevo.

By following the steps and best practices in this guide, you can confidently set up, manage, and optimize Community Chat to keep your GoHighLevel community engaged, responsive, and well-organized.

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