How to Set Up and Manage Communities in GoHighLevel

ClickUp users who move to GoHighLevel often look for a clear, step-by-step way to build community spaces for clients. This guide walks you through how to set up, customize, and manage Communities so you can launch member areas with proper permissions and branding.

Following this tutorial, you will be able to create Communities, organize channels, control access, and manage members for your accounts and sub-accounts.

What Communities in GoHighLevel Are Used For

Communities in GoHighLevel give you a dedicated space to host discussions, content, and member engagement directly inside your accounts. They work like private forums or social feeds where you can:

• Connect clients or members in one dedicated place
• Organize conversations by channels (topics, programs, or groups)
• Control who can view, post, and manage content
• Offer a branded experience that matches your agency or client

You can create Communities at the agency level for global use or at the sub-account level for specific clients or projects.

Accessing Communities in GoHighLevel

To start using Communities in GoHighLevel, you first need to know where they live in the interface.

1. Log in to your GoHighLevel dashboard.
2. Select the appropriate account or sub-account where you want to create the Community.
3. From the left navigation, locate the section labeled for Communities or Membership-style features (name may vary depending on your layout and permissions).
4. Click into the Communities area to view existing Communities or create a new one.

If you are an agency owner, you may also see Communities at the agency level, allowing you to control access across multiple sub-accounts.

Create a New Community in GoHighLevel

Once you are in the Communities section, you can create your first Community. The exact labels may differ slightly by account, but the process is generally consistent.

1. Click the button to create a new Community (e.g., New Community or Create Community).
2. Enter a clear Community name that reflects the purpose (for example, “VIP Coaching Group” or “Client Support Hub”).
3. Add a short description so members understand what the Community is for.
4. Select the account or sub-account the Community will belong to, if prompted.
5. Save or confirm to create the Community.

After creating the Community, you can customize its appearance, permissions, and channels before inviting members.

Customize Your GoHighLevel Community

Branding and structure help your GoHighLevel Community feel professional and easy to navigate. Customize the key settings before you go live.

Branding and Appearance

Within your Community settings, you will typically find options like:

• Community name and description — Update these to stay consistent with your programs and offers.
• Cover image or banner — Upload branded imagery to match your agency or client.
• Logo and colors — Align colors and logos with your main site or funnel for a unified brand experience.

Save your changes and preview the Community from a member’s perspective to ensure everything looks correct.

Privacy and Access Settings

Control who can see or join your Community in GoHighLevel by setting privacy options such as:

• Public vs private — Decide if your Community is visible to anyone with access to the account or only to approved members.
• Invitation or direct add — Choose whether members must be invited or can be added directly by admins.
• Member approval — Enable approval workflows if you want to vet new members before they enter.

These settings are important when you host paid programs, internal client groups, or sensitive discussions.

Set Up Channels Inside Your GoHighLevel Community

Channels help you organize conversations and content inside a single GoHighLevel Community. Use them to separate topics, programs, or member tiers.

Create and Name Channels

1. Open your Community and go to the Channels or similar tab.
2. Click to add a new channel.
3. Give the channel a descriptive name, such as “Announcements,” “General Chat,” “Q&A,” or a specific course or program name.
4. Write a brief channel description to clarify the type of posts allowed.
5. Save the channel.

Repeat these steps to add all the channels you need. Keep names simple and intuitive so members can quickly find what they are looking for.

Channel Permissions and Visibility

Each channel in your GoHighLevel Community can have its own visibility and permissions. Common controls include:

• Who can view the channel — All members, specific user groups, or only admins and moderators.
• Who can post or comment — Restrict posting in announcement channels to admins while keeping other areas open to all members.
• Mentions and notifications — Configure notification behavior so members are alerted about critical updates without being overwhelmed.

Use restricted channels for official updates and open channels for discussions, networking, and feedback.

Manage Members and Roles in GoHighLevel Communities

Effective member management keeps your GoHighLevel Community organized and safe. Assign roles according to how users should interact with the space.

Add and Remove Members

1. Go to your Community’s member management area.
2. Click to add members or invite users.
3. Select users from your existing contacts or users list, or send invitations if available.
4. Assign a default role as you add them (for example, Member, Admin, or Moderator).
5. To remove a member, locate the user in the members list and use the remove or revoke option.

Maintain a clean members list by removing inactive or unauthorized users when necessary.

Configure Roles and Permissions

Typical roles inside a GoHighLevel Community include:

• Owner or Admin — Full control over Community settings, channels, and members.
• Moderator — Can manage posts, handle reports, and moderate discussions.
• Member — Can participate in discussions according to channel rules.

Adjust role permissions to align with how you run your programs or client spaces. For example, you might give moderators the ability to pin posts, delete spam, or move threads to the correct channels.

Post, Pin, and Moderate Content in GoHighLevel

Once your Community is structured, you can start posting content and moderating activity in GoHighLevel.

Create and Organize Posts

1. Select the channel where you want to post.
2. Create a new post, adding your text, media, or links.
3. Use clear titles or first lines so members immediately understand the topic.
4. Publish the post and monitor engagement.

For important updates or onboarding content, use the pin feature (if available) to keep posts at the top of the channel for easy access.

Moderation and Community Guidelines

To maintain a healthy environment:

• Publish clear community guidelines in a dedicated channel or pinned post.
• Remove spam, off-topic posts, or inappropriate content promptly.
• Use role permissions to ensure only trusted users can remove or edit posts.
• Encourage members to report problematic content so moderators can act quickly.

Consistent moderation increases trust and keeps your Community aligned with your brand values.

Best Practices for Running GoHighLevel Communities

To get the most from Communities in GoHighLevel, follow these practical tips:

• Start with a clear purpose — Define who the Community is for and what they will gain.
• Limit the number of channels at first to avoid confusion; you can add more as engagement grows.
• Onboard new members with a welcome post that explains rules, key channels, and how to get support.
• Schedule regular posts such as weekly Q&A, updates, or wins to spark conversation.
• Review settings regularly to ensure permissions and visibility match your current offers and member levels.

Additional Resources

For an in-depth reference on Communities directly from the platform, see the official GoHighLevel help article: How to setup, customize and manage your communities.

If you want expert help optimizing your systems, funnels, and Community strategy, you can also visit Consultevo for consulting and implementation support.

By following the steps in this guide, you can confidently set up, customize, and manage your Communities inside GoHighLevel, giving your clients and members a structured, branded space to connect and engage.

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