How to Use Conditional Logic in GoHighLevel Surveys

Conditional logic in surveys lets you build interactive, tailored experiences similar to how ClickUp uses automation for tasks. In GoHighLevel, you can show or hide questions based on previous answers, making your surveys cleaner, smarter, and more relevant for each contact.

This guide walks you step by step through configuring conditional logic in the GoHighLevel Survey Builder (Surveys V2), so you can control which questions appear and create dynamic flows.

What Is Conditional Logic in GoHighLevel Surveys?

Conditional logic in GoHighLevel surveys allows you to determine whether a question is displayed or hidden depending on a user’s response to earlier questions. This is especially helpful when you do not want to overwhelm users with unnecessary questions.

For example, if someone answers “No” to a qualifying question, you can skip a group of follow-up questions, or if they choose a specific option, you can show a new set of fields that capture additional details.

Accessing the GoHighLevel Survey Builder

To work with conditional logic, you must use the Surveys V2 builder inside GoHighLevel. Here is how to access it from your account:

1. Log in to your GoHighLevel account with appropriate permissions.
2. Navigate to the Sites or Marketing section, depending on your account layout.
3. Open the Surveys area and locate Surveys V2.
4. Create a new survey or open an existing survey where you want to add conditional logic.

Once the survey is open, you are ready to configure how questions behave using rules.

GoHighLevel Conditional Logic Basics

In the Surveys V2 builder, each question can be controlled by a set of logical rules. You can:

• Show or hide a question based on previous answers.
• Apply multiple rules to a single question.
• Use different operators like equals or not equals depending on the question type.

The logic is evaluated as survey takers move through the form. When the conditions you define are met, GoHighLevel will either display or hide the target question dynamically.

Supported Question Types for GoHighLevel Logic

Not every question type supports conditional logic in the same way. In GoHighLevel Surveys V2, the following question types can be used as the source for conditions or can have conditions applied to them as targets:

• Single line text
• Multi-line text
• Dropdown
• Radio (single choice)
• Checkbox (multiple choice)
• Number fields
• Date fields

The exact operators available to you depend on the question type. For example, dropdown and radio fields support “is” and “is not,” while numeric fields can support comparisons such as greater than or less than.

How to Add Conditional Logic to a GoHighLevel Survey Question

Follow the steps below to add conditional logic to a question in the GoHighLevel Surveys V2 builder.

Step 1: Open the Target Question in GoHighLevel

1. In the survey editor, locate the question you want to show or hide conditionally. This is the target question.
2. Click the question to open its settings panel on the right side of the screen.

The conditional settings are attached to this target question, not the question that triggers the logic.

Step 2: Enable Conditional Logic

1. In the question settings panel, find the section labeled Conditional Logic or similar (based on the current GoHighLevel interface wording).
2. Toggle the option to enable or activate conditional logic for that question.

Once enabled, you will see fields to define when the question should be displayed or hidden.

Step 3: Choose Display Behavior

You can usually choose whether the target question should:

• Show when conditions are met, or
• Hide when conditions are met.

Select the option that best fits your survey logic. In most cases, you will choose to show a question only when certain answers are selected.

Step 4: Define the Trigger Question and Condition

1. From the dropdown, select the trigger question that will control this logic. This must be a question that appears before the target question.
2. Pick the appropriate operator based on the field type, such as:

• Is / Equals
• Is not / Does not equal
• Contains
• Does not contain
• Greater than / Less than (for numeric or date fields, when available)

3. Enter or select the value that should trigger the condition, such as a specific dropdown option or radio choice.

GoHighLevel will use this condition to check responses and determine whether the target question should be visible.

Step 5: Add Multiple Conditions (Optional)

You can add more than one condition to fine-tune your logic. For example, you might want a question to show only when two conditions are true.

1. Click the option to Add condition or + Condition.
2. Choose whether the conditions should be connected with AND or OR logic:

• AND – All conditions must be true.
• OR – Any one of the conditions being true is enough.

3. Configure additional trigger questions, operators, and values as needed.

This gives you more granular control over how questions appear in your GoHighLevel survey.

Step 6: Save and Test Your GoHighLevel Survey

1. After setting your rules, click Save or apply changes in the survey builder.
2. Use the Preview feature inside GoHighLevel to test the survey as a user.
3. Walk through different answer paths to confirm that questions show or hide properly based on your conditional logic.

Testing ensures your conditions are not conflicting and that the survey behaves as expected for all key scenarios.

Best Practices for GoHighLevel Survey Logic

When you are using conditional logic in GoHighLevel, follow these best practices to keep surveys manageable and user-friendly:

• Keep it simple: Avoid overly complex rule chains that are hard to maintain.
• Order questions logically: Trigger questions must appear before the questions they control.
• Use clear labeling: Name or describe questions in a way that makes choosing them in logic menus easy.
• Test multiple paths: Try different combinations of answers to make sure no required question is accidentally hidden.
• Document your rules: Maintain a simple outline of which questions depend on which answers, especially for longer surveys.

Troubleshooting Conditional Logic in GoHighLevel

If your conditional questions in GoHighLevel are not behaving correctly, consider the following checks:

• Confirm that the trigger question appears earlier in the survey than the target question.
• Verify that operators (equals, contains, etc.) match the type of question you are using.
• Ensure you have not accidentally connected conditions with AND when you meant OR, or vice versa.
• Check that no conflicting rules are applied to the same question.
• Preview after every major change to verify the behavior.

If issues persist, review the official GoHighLevel documentation on Surveys V2 and conditional logic at the original help article: Conditional Logic in Surveys V2.

Next Steps for Optimizing Your GoHighLevel Workflows

Once you are comfortable with conditional logic in surveys, you can extend your GoHighLevel setup by connecting surveys to automations, pipelines, and follow-up campaigns. This way, answers collected with conditional questions can trigger tags, workflow branches, and tailored communication.

For more strategy examples and implementation tips beyond the built-in help docs, you can visit Consultevo for additional resources on automation, funnels, and CRM optimization.

By mastering conditional logic in GoHighLevel Surveys V2, you can keep your forms focused, reduce friction, and capture more accurate data from every respondent.

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