Configure the GoHighLevel Conversation AI Bot and Status Workflow Action

This step-by-step guide explains how to configure the Conversation AI Bot and Status workflow action inside GoHighLevel so you can automate replies and track bot engagement without needing ClickUp or other external tools. You will learn how the action works, what each setting does, and how to build reliable automations around AI conversations.

What the GoHighLevel Conversation AI Bot and Status Action Does

The Conversation AI Bot and Status workflow action in GoHighLevel lets you automatically start, stop, or adjust an AI bot that replies to incoming messages in a conversation. It also lets you set important options like message limits, keywords, and tracking behavior.

In simple terms, this action controls:

• Whether the bot is active or inactive in a conversation
• Which Conversation AI configuration the bot uses
• How many messages the bot can send before stopping
• What happens when the customer sends certain keywords
• How human takeover and status tracking are handled

How to Add the GoHighLevel Conversation AI Bot and Status Action

Follow these steps to add the Conversation AI Bot and Status action to any workflow in GoHighLevel.

1. Open your sub-account: Go to the sub-account where you want to manage conversations.

2. Navigate to Workflows: From the main left-hand menu, click Automation and then choose Workflows.

3. Create or edit a workflow: Either open an existing workflow or click to create a new workflow.

4. Add a new action: Inside the workflow builder, click the plus (+) icon where you want the bot to be controlled.

5. Select the action: In the action list, search for Conversation AI Bot and Status and select it.

Once selected, the configuration panel for this GoHighLevel action will appear on the right side of the screen.

Configuring the GoHighLevel Conversation AI Bot and Status Action

The configuration panel includes multiple options that determine how the bot behaves within the conversation. Each field has a specific purpose, described below.

1. Choose the Bot Configuration in GoHighLevel

The first step is to choose which Conversation AI configuration the bot should use.

• Bot Configuration: Select from your existing Conversation AI configurations. This defines the bot’s instructions, tone, and behavior.

Make sure the selected configuration is already set up in your account so the bot responds correctly once the workflow runs.

2. Set the Bot Status

The status tells GoHighLevel whether the bot should be active in the conversation.

• Status: Common options include enabling or disabling the bot for that specific conversation.

Use this setting to start the bot when a specific trigger fires or to stop it when human agents need to take over.

3. Configure Message Limits and Behavior

Control how many messages the AI bot can send and what happens as it reaches limits.

• Max Messages: Set the maximum number of bot replies allowed in a conversation before the bot stops responding.
• Reset Options: Some configurations allow resetting counts or adjusting limits as the conversation continues.

This is useful for preventing the bot from overrunning a conversation and ensures a smooth transition to a human when necessary.

4. Set Conversation Status and Tracking in GoHighLevel

Use conversation status tracking to reflect the current state of the interaction.

• Conversation Status: Choose which status should be applied when the bot is active, inactive, completed, or escalated.
• Tracking Options: Configure how and when statuses should change as the bot interacts with the contact.

Accurate tracking helps you build precise reports and follow-up automations based on conversation outcomes.

5. Use Keywords to Control the Bot

Keywords let you define what happens when a customer sends specific words or phrases.

• Stop Keywords: Words that immediately stop the bot, such as “STOP”, “AGENT”, or “HUMAN”.
• Start or Resume Keywords: Optional words that can re-enable the bot within a conversation.

Set these carefully so customers can easily request a human or change the conversation flow without confusion.

6. Handling Human Takeover

Human takeover ensures that a live team member can step in when needed.

• Disable Bot on Human Reply: You can configure the action so that when a team member replies in the conversation, the bot is turned off automatically.
• Workflow Integration: Pair this with other actions so human agents are notified when takeover happens.

This keeps the conversation from bouncing back and forth between human and AI in an uncoordinated way.

Best Practices for Using the GoHighLevel Conversation AI Action

To get the best results from the Conversation AI Bot and Status workflow action, follow these recommended practices.

Plan the Conversation Entry Points

• Trigger the workflow from clear events such as form submissions, new conversations, or inbound SMS.
• Use filters so the bot only starts for the right contacts or channels.

Align Bot Rules With Human Processes

• Define when humans should take over and set matching stop keywords.
• Update internal SOPs so team members know how the bot behaves in GoHighLevel conversations.

Monitor and Adjust Frequently

• Review conversation history to see where the bot struggles.
• Refine your Conversation AI configuration and workflow logic based on real interactions.

Troubleshooting the GoHighLevel Conversation AI Bot and Status Action

If the bot is not behaving as expected, check these common areas:

• Bot not responding: Confirm the status is set to enable the bot and that the correct configuration is selected.
• Bot sending too many messages: Lower the message limit or add additional conditions in your workflow.
• Bot not stopping on human reply: Ensure the option to disable the bot after a team message is enabled.
• Keywords not working: Double-check spelling, capitalization behavior, and make sure the keywords are saved correctly.

You can always compare your setup against the official GoHighLevel documentation for the Conversation AI Bot and Status action to confirm each field is configured properly.

Additional Resources for GoHighLevel Users

For deeper technical details, examples, and field-by-field descriptions of the Conversation AI Bot and Status workflow action, review the official documentation on the GoHighLevel help portal: Conversation AI Bot and Status Workflow Action.

If you need strategic help designing Conversation AI workflows, funnel logic, or broader marketing automations around GoHighLevel, you can also visit Consultevo for consulting and implementation support.

By correctly configuring the Conversation AI Bot and Status workflow action and aligning it with your operational processes, you can turn GoHighLevel into a powerful, semi-autonomous communication hub that engages leads, routes conversations, and hands off to humans at exactly the right time.

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