How to Use GoHighLevel Conversation Filters

If you manage multiple workspaces in ClickUp and client accounts in GoHighLevel, organizing messages fast is critical. The conversation filters in GoHighLevel help you quickly segment, search, and manage all your contact conversations in one place so your team can respond efficiently.

This how-to guide walks you through every available filter option, how it behaves, and how to combine filters for clear, focused inbox views.

Accessing Conversation Filters in GoHighLevel

Before you start filtering, you need to open the Conversations area inside your GoHighLevel account.

1. Log in to your GoHighLevel account.
2. From the left-hand menu, click Conversations.
3. At the top of the conversation list, locate the filter bar. This is where all GoHighLevel conversation filters are available.

Once you are in this screen, you can apply one or multiple filters at the same time to refine which conversations are displayed.

Core GoHighLevel Conversation Filter Types

The Conversations page offers several powerful filters. Each one narrows down your view based on message status, user assignment, or contact details.

1. Unread Filter in GoHighLevel

The Unread filter helps you find messages that still need attention.

• When enabled, only conversations with unread replies or new messages are shown.
• Use this filter to ensure no new customer query is missed.

This is especially useful for support and sales teams that work from a shared inbox in GoHighLevel.

2. Starred Filter in GoHighLevel

The Starred filter shows conversations you or your team have marked as important.

• Ideal for leads that need follow-up.
• Useful for escalated support issues.
• Great for tracking VIP customer threads.

Turn this filter on to instantly view only conversations that have been starred.

3. Assigned To Filter

The Assigned filter allows you to see conversations linked to a specific user or team member.

1. Click the Assigned filter.
2. Select a team member from the dropdown list.
3. GoHighLevel will then display only conversations assigned to that user.

This is essential for managers who want a quick overview of each team member’s workload.

4. Status Filter (Open, Closed, All)

The Status filter focuses your view based on conversation state.

• Open – Show only ongoing conversations that are still active.
• Closed – Show conversations that have been marked as completed or resolved.
• All – Display every conversation, regardless of status.

Use this filter to manage workflows such as closing tickets after resolution or reopening conversations that still need action.

Contact-Based GoHighLevel Filters

Some filters in the Conversations area are based on contact information, not just message status. These options help you target people by attributes and tags.

5. Contact Tag Filter in GoHighLevel

The Contact Tag filter shows conversations where the associated contact has specific tags.

1. Open the filter menu.
2. Select one or more tags (for example: Lead, Client, Hot Prospect).
3. GoHighLevel then lists only conversations linked to contacts with those tags.

This is very effective when you want to focus only on prospects, current customers, or specific segments.

6. Contact Type Filter

The Contact Type filter allows you to filter conversations based on the type of record, such as normal contacts or other internal records, depending on your GoHighLevel setup.

• Open the filter dropdown.
• Choose the contact type you want to view.
• The conversation list updates to show only those related records.

Use this when you want to separate real customers from test contacts or internal records.

Date and Channel Filters in GoHighLevel

GoHighLevel also lets you narrow down conversations by date ranges and channels, helping you analyze performance and recent communication.

7. Date Range Filter

The Date filter limits conversations based on when messages were sent or received.

1. Open the date filter.
2. Select a predefined range such as Today, Last 7 Days, or Last 30 Days.
3. Or choose custom start and end dates.
4. GoHighLevel will then only show conversations that fall within that time period.

This is helpful when reviewing recent campaigns or weekly support volumes.

8. Channel or Source Filter

Depending on your configuration, you may see filters related to the communication channel (for example SMS, email, or other integrated sources).

• Select the desired channel.
• GoHighLevel updates your list to show conversations coming from that specific source.

This is useful for teams that want to focus on a single channel at a time, such as only SMS replies from a recent bulk campaign.

Combining Multiple GoHighLevel Filters

One of the biggest advantages of the Conversations screen is the ability to combine several filters at once.

For example, you can:

• Filter by Unread + Assigned to a user to see who still needs a response.
• Filter by Tag + Date range to view only new leads from a recent promotion.
• Filter by Starred + Open to manage important ongoing deals.

When you combine filters, GoHighLevel only shows conversations that match all active conditions, giving you a very targeted view.

Clearing and Resetting Filters in GoHighLevel

If your list looks too narrow or you no longer need a filter, you can reset the view.

1. Look for the active filters highlighted in the filter bar.
2. Deselect each one individually, or use a clear / reset option if available.
3. GoHighLevel then returns to showing the default conversation list.

Always clear filters if you suspect you are not seeing all the messages you expect.

Best Practices for Using GoHighLevel Conversation Filters

To get the most out of the Conversations area, follow these simple practices:

• Check the Unread filter several times a day to avoid missed replies.
• Use Starred for important deals or escalations.
• Filter by Assigned when coaching team members or rebalancing workloads.
• Use Tags to separate leads, customers, and cold contacts.
• Review Date ranges regularly to monitor campaign performance.

By combining these steps, you keep your GoHighLevel inbox clean, organized, and aligned with your team’s processes.

Additional Resources

For the original feature overview from the platform provider, see the official documentation here: GoHighLevel conversation filters overview.

If you need broader CRM strategy help, automation design, or implementation support around GoHighLevel and other tools, you can find expert consulting at Consultevo.

Using these filters effectively ensures your GoHighLevel workspace remains efficient, searchable, and ready to support both your team and your customers.

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