How to Fix the Recent GoHighLevel Conversations Glitch

If your conversations view in GoHighLevel looks confusing compared with tools like ClickUp or other CRMs, you may be affected by a temporary interface glitch. This guide explains what is happening in GoHighLevel Conversations, how it impacts your contacts and opportunities, and what you can do right now while the platform team works on a permanent fix.

What Is the GoHighLevel Conversations Glitch?

A recent update to the GoHighLevel Conversations area caused a mismatch between the contact details shown in the side panel and the messages displayed in the main thread. In short, you may see one person’s name and information while the actual conversation thread belongs to someone else.

This glitch is related to how the interface presents data, not how data is stored in the system. The development team is actively working to resolve it.

How the GoHighLevel Issue Affects Your Account

The problem appears primarily in the Conversations screen and can create confusion for users managing many contacts each day. It is important to understand what is impacted and what remains safe in GoHighLevel so you can continue working without fear of losing core data.

GoHighLevel Screens Impacted by the Glitch

According to the official update, the issue currently affects these areas:

• Conversations List: The list may show mismatched conversation previews or load the wrong message thread.
• Contact Panel Inside Conversations: The contact info on the right side can belong to a different contact than the one in the conversation thread.
• Message Associations: Some messages may look as if they are linked to the wrong contact when viewed from the Conversations area.

These symptoms can make it difficult to confirm exactly which contact you are messaging directly from the Conversations tab.

GoHighLevel Data That Remains Safe

Even though the visual interface is glitching, the underlying records in GoHighLevel stay intact. The following data is not broken or corrupted:

• Contact Records: Names, emails, phone numbers, and other contact fields remain stored correctly.
• Opportunities: Pipeline stages and opportunity records remain properly associated with the correct contacts.
• Database Relationships: The core database linking contacts, messages, and opportunities is unaffected.

This means you can safely continue using core CRM functions in GoHighLevel while the glitch is being fixed.

How to Confirm the Official GoHighLevel Status

For real-time updates and technical explanations from the platform team, always review the official help article. You can find the full details here: GoHighLevel Conversations Glitch — What’s Going On?.

This page is maintained by the product team and will note when the issue has been fully resolved or if any temporary workarounds change.

Step-by-Step: How to Work Safely in GoHighLevel During the Glitch

While the GoHighLevel interface glitch is active, follow these steps to reduce confusion and the risk of contacting the wrong person.

Step 1: Double-Check Contact Details Outside Conversations

1. Open the Conversations tab as usual.
2. Identify the conversation you want to work with.
3. Instead of relying solely on the side panel, open the Contacts section in a new tab.
4. Search for the contact by name, phone, or email from the Contacts area to confirm their identity before sending critical messages.

Using the Contacts area in GoHighLevel ensures you are viewing the correct record, even if the Conversations view appears mismatched.

Step 2: Verify Opportunities Directly in Pipelines

1. Navigate to Opportunities or your chosen pipeline view.
2. Click the opportunity card that relates to the contact you are messaging.
3. Confirm the contact details from the opportunity record instead of the Conversations panel.
4. Only then proceed with manual outreach or automated follow-ups.

This helps you avoid confusion while the GoHighLevel Conversations interface is being repaired.

Step 3: Avoid High-Risk Bulk Actions in Conversations

Until the glitch is resolved, be cautious with actions that depend entirely on the Conversations panel:

• Avoid bulk sending sensitive messages purely from the Conversations list.
• Do not rely on the side panel alone to confirm which contact you are messaging.
• Use workflows, campaigns, or the contact list for large-scale messaging whenever possible.

These habits reduce the chance of sending information to the wrong person while the GoHighLevel interface is misaligned.

Best Practices While GoHighLevel Fixes the Bug

Here are additional practices that keep your team efficient and safe while the GoHighLevel team completes the fix.

Train Your Team on the Temporary Behavior

• Notify all users that the Conversations view may show mismatched details.
• Share a quick internal SOP or link them to the official help article.
• Emphasize the need to double-check contacts via the Contacts or Opportunities screens.

Clear communication prevents mistakes and support tickets while GoHighLevel stabilizes the interface.

Log Any Strange Behavior With Screenshots

• Capture screenshots showing mismatched contact panels and conversations.
• Record the contact IDs or links where the issue appears.
• Submit this information to support if requested, so the GoHighLevel team can diagnose edge cases faster.

Detailed examples help ensure all variations of the glitch are fully fixed.

When Will the GoHighLevel Conversations Glitch Be Resolved?

The platform team has already identified the root cause and is actively working on a solution. Timelines can vary depending on testing and deployment, but updates are posted directly in the official help center.

To stay updated, keep an eye on the official article and any in-app notifications from GoHighLevel. Once the patch is released, the Conversations screen should again show accurate contact panels and message threads for each conversation.

Optimize Your CRM Processes Beyond GoHighLevel

While you wait for the interface fix, this can be a good time to review your automation strategy, contact hygiene, and pipeline logic. For expert help with CRM workflows, automations, and technical SEO, you can visit Consultevo and explore consulting options that complement your GoHighLevel setup.

Summary: Using GoHighLevel Safely Until the Fix Rolls Out

The recent GoHighLevel Conversations glitch is primarily a display issue causing mismatched contact details in the interface. Your underlying contact records, opportunities, and database relationships remain safe.

Until the permanent fix is live, use these practices:

• Confirm contact identity from the Contacts or Opportunities screens.
• Avoid relying only on the Conversations side panel.
• Be cautious with bulk or sensitive outreach from Conversations.
• Monitor the official GoHighLevel help article for resolution updates.

By following these steps, you can continue to manage leads and clients confidently while the GoHighLevel team restores normal behavior in the Conversations interface.

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