Create Voice AI Agents in GoHighLevel

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Create Voice AI Agents in GoHighLevel

If you manage workflows in tools like ClickUp and want to automate phone conversations, this guide explains how to set up Voice AI agents in GoHighLevel. You will learn how to enable the feature, create agents, and configure them for both inbound and outbound calls so they can answer, qualify, and follow up with contacts automatically.

This walkthrough is based on the official GoHighLevel documentation for creating Voice AI agents and is designed to be easy to follow, even if you are new to AI calling features.

Prerequisites for Using Voice AI in GoHighLevel

Before creating a Voice AI agent in GoHighLevel, make sure your account and sub-accounts meet the following requirements.

  • You must have a valid GoHighLevel account with access to Voice AI features.
  • Voice AI must be enabled for the specific sub-account where you want to create agents.
  • Billing and phone number settings should be properly configured in the sub-account, including Twilio or native phone settings as required.
  • You need appropriate permissions to manage settings and automations.

Once these basics are in place, you can move on to activating and configuring your Voice AI tools.

How to Enable Voice AI in GoHighLevel

Enabling Voice AI is the first step before you can create any agents. Depending on your plan and setup, some options may already be active.

  1. Log in to your GoHighLevel account as an admin or user with settings access.

  2. Open the Agency or main account view.

  3. Navigate to the sub-account where you want to use Voice AI.

  4. In that sub-account, go to the Settings section.

  5. Locate the AI or Voice AI configuration area (names may vary slightly depending on updates).

  6. Activate Voice AI for that sub-account and review any usage or pricing notices.

When Voice AI is enabled, you will see options to create and manage Voice AI agents within your GoHighLevel dashboard.

Creating a New Voice AI Agent in GoHighLevel

After Voice AI is active, you can build your first agent and define how it should handle conversations.

  1. From the sub-account, open the AI or Voice AI Agents section.

  2. Click the option to Create New Agent or similar, depending on the current interface label.

  3. Enter a clear name for your Voice AI agent, such as “Lead Qualifier” or “Support Intake Bot”.

  4. Select the language and voice style you want the agent to use during calls.

  5. Save the basic profile to unlock detailed configuration options.

Once the basic profile is created, you can adjust messaging, behavior, and how the agent connects to other GoHighLevel tools like workflows and pipelines.

Configuring Voice AI Agent Behavior in GoHighLevel

Proper configuration tells the Voice AI agent what to say, how to respond, and when to hand off to humans or other systems.

Define the Agent’s Purpose in GoHighLevel

First, clarify what the Voice AI agent should accomplish on each call.

  • Specify whether the agent is for inbound calls, outbound calls, or both.
  • Choose a primary objective, such as appointment booking, lead qualification, answering FAQs, or payment reminders.
  • Set success criteria for each call (for example, “appointment booked” or “tag applied”).

Set Conversation Prompts and Scripts in GoHighLevel

Next, define what the agent should say and how it should react to common situations.

  • Create a system prompt or initial instruction that explains the role of the agent.
  • Add greeting messages for inbound calls and opening messages for outbound calls.
  • Define fallback or clarification responses for when the caller is unclear.
  • Specify closing statements for successful outcomes and for unsuccessful calls.

The conversation settings allow the Voice AI to sound natural while still following a clear structure aligned with your business goals.

Control Call Routing and Handoff in GoHighLevel

Voice AI agents often need to pass calls to human team members when certain conditions are met.

  • Configure when the agent should transfer a call to a live user (for example, based on keywords, lead value, or user request).
  • Define which user or group should receive transfers.
  • Set rules for voicemail or call termination if no user is available.

These routing rules help you provide a smooth experience for callers while using AI to handle routine questions and tasks.

Using Voice AI Agents for Inbound Calls in GoHighLevel

Inbound configuration determines how the agent answers calls that come into your phone numbers inside GoHighLevel.

  1. Go to Phone Numbers or the relevant telephony section in your sub-account.

  2. Select the phone number you want to connect to a Voice AI agent.

  3. In the call handling or routing settings, choose the Voice AI agent as the first responder.

  4. Define backup actions if the agent cannot handle the call, such as sending it to a user or voicemail.

  5. Save the configuration and test by calling the number from a separate device.

With this setup, callers will reach your Voice AI agent first, and the agent will follow your scripted logic to respond, collect data, or transfer the call.

Using Voice AI Agents for Outbound Calls in GoHighLevel

Outbound Voice AI allows you to have your agent call contacts automatically, usually based on workflows or campaigns.

Trigger Outbound Voice AI via Workflows in GoHighLevel

Workflows are a powerful way to automate outbound calls.

  1. Open the Workflows area for your sub-account.

  2. Create a new workflow or edit an existing one that should use a Voice AI agent.

  3. Set an enrollment trigger, such as a new lead added, form submission, or pipeline stage change.

  4. Add an action step to Start Voice AI Call or similar.

  5. Select the Voice AI agent you created earlier as the caller.

  6. Configure timing, retry logic, and conditions for when the workflow should stop calling.

This configuration lets GoHighLevel automatically start outbound calls and manage contact follow-up based on the Voice AI results.

Monitor and Optimize Outbound Performance

After your workflow is live, monitoring performance helps you improve results.

  • Review call logs to see how contacts respond to your Voice AI agent.
  • Track key metrics such as connection rates, successful outcomes, and call durations.
  • Adjust prompts, routing, and timing to improve conversion and customer experience.

Best Practices for Voice AI Agents in GoHighLevel

Following best practices will make your Voice AI calls more effective and user-friendly.

  • Keep greetings short and clear so callers immediately understand who they are speaking with.
  • Use simple language and avoid long, complex sentences.
  • Test your agent with internal team members before going live with real leads or customers.
  • Monitor early calls closely and refine prompts to handle real-world questions.
  • Ensure compliance with calling regulations in your target regions.

Good setup and testing will significantly improve how your Voice AI agent performs in GoHighLevel.

Where to Learn More About GoHighLevel Voice AI

For deeper technical details, new features, and any interface changes, always refer to the official documentation. You can view the original reference page used for this guide at the GoHighLevel help article on creating Voice AI agents.

If you want strategic help implementing Voice AI across multiple systems, you can also consult experts at Consultevo, who specialize in automation, funnels, and CRM optimization.

By following the steps in this article and refining your prompts and workflows over time, you can build reliable Voice AI agents in GoHighLevel that answer calls, qualify leads, and free your team to focus on high-value conversations.

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