Custom Payments in GoHighLevel

/ CRM, GHL / By

Custom Payment Providers in GoHighLevel SaaS Mode

If you manage multiple clients in platforms like ClickUp and want to streamline billing, GoHighLevel offers a powerful way to connect custom payment providers inside SaaS mode. This guide explains, step by step, how to configure custom providers so you can charge sub‑accounts using your own payment integrations instead of relying only on the default processor.

Below you will learn how to enable the feature, connect an external billing portal, and control how agency and client charges are processed.

What Are Custom Payment Providers in GoHighLevel?

In GoHighLevel SaaS mode, custom payment providers let you replace or supplement the built‑in payment gateway with your own external billing system. Instead of sending subscription charges directly through the platform’s default processor, you can route them through an external portal such as a separate checkout or invoicing platform that you manage.

This is especially useful if you:

  • Run an established billing stack you do not want to migrate.
  • Operate in regions where your own processor has better rates or coverage.
  • Need specific tax, invoicing, or compliance handling not offered natively.

Once configured, sub‑account billing can be handled either by the standard GoHighLevel payment setup or by your selected custom provider, depending on how you configure your SaaS plan.

Prerequisites for Using GoHighLevel Custom Payment Providers

Before you set up a custom provider inside GoHighLevel, confirm the following requirements are met:

  • You are using an account with SaaS mode enabled.
  • You have administrator access to Agency Settings.
  • You have credentials or API details for your external billing or payment portal.
  • Your external portal is able to accept subscription details and process recurring or one‑time payments.

When these prerequisites are in place, you can safely connect your external payment system to GoHighLevel and begin routing charges.

How to Enable a Custom Payment Provider in GoHighLevel

Follow these steps to turn on custom payment providers in your agency account:

Step 1: Open SaaS Configurations in GoHighLevel

  1. Log in to your agency account.
  2. Navigate to Agency View.
  3. Go to Settings and open the SaaS Configurations section.

This area controls how sub‑accounts are billed, which plans are available, and which payment providers are linked to your GoHighLevel setup.

Step 2: Locate the Custom Provider Options

  1. Inside SaaS Configurations, locate the billing or payment provider section.
  2. Look for options referencing Custom Payment Provider, External Billing Portal, or similar wording.
  3. Confirm that custom providers are allowed for your GoHighLevel subscription tier.

Only agency administrators can adjust these options, because they directly impact how your clients are charged.

Step 3: Add Your Custom Payment Provider Details

When custom providers are enabled, you will see fields where you can specify your external billing portal. The exact labels may vary, but you will generally need to enter:

  • Portal URL – The link where your clients complete payment flows.
  • API or Webhook URL – The endpoint used to receive subscription information from GoHighLevel.
  • Authentication details – Such as API keys, secrets, or tokens, depending on your external provider.

Carefully follow the instructions from your billing platform so the connection reliably accepts requests coming from your GoHighLevel agency account.

Configuring SaaS Plans with GoHighLevel Custom Providers

Once your provider is connected, you must assign it to the correct SaaS plans so that new sub‑accounts are billed through the desired payment flow.

Step 4: Edit or Create SaaS Plans in GoHighLevel

  1. Go back to the SaaS Configurations area.
  2. Select an existing plan to edit, or create a new one for your agency offering.
  3. Locate the billing or payment provider section within the plan editor.

Here you can choose how each plan will collect payment when a new sub‑account is created through GoHighLevel.

Step 5: Choose the Correct Payment Routing

For each SaaS plan, you typically have two main options:

  • Standard Platform Billing – Uses the built‑in processor configured in your agency account.
  • Custom Payment Provider – Routes the subscription to the external billing portal you previously linked.

Select the custom provider for any plan you want to be charged through your external portal instead of the standard GoHighLevel processor.

Step 6: Define What Data Is Sent to Your Portal

Depending on the version and configuration options available, you may be able to choose which details are passed to your provider, including:

  • Plan name and price.
  • Billing cycle (monthly, yearly, or custom).
  • Sub‑account or company identifiers.
  • Contact information for the purchaser.

Align these fields with your external system so that subscriptions created inside GoHighLevel correctly appear inside your billing portal without manual adjustments.

How GoHighLevel Uses Your Custom Payment Provider

After everything is configured, GoHighLevel will use your custom provider during key billing moments for any plan mapped to that provider.

Creating New Sub‑Accounts on Custom‑Billed Plans

When a prospect signs up for a SaaS plan that is linked to your custom provider:

  1. The platform captures the plan and sub‑account information.
  2. GoHighLevel redirects or sends data to your external billing portal using the details you configured.
  3. The customer completes payment through your external system.
  4. Once payment is confirmed (depending on your integration), access is created or updated in the sub‑account.

This ensures clients experience a seamless onboarding flow, even though billing is processed outside the core GoHighLevel environment.

Handling Renewals and Cancellations

Renewals, upgrades, downgrades, and cancellations are handled by your external billing system once the subscription is established there. You should:

  • Configure recurring billing rules inside your external portal.
  • Set up webhooks or callbacks to notify GoHighLevel of status changes, if the provider supports it.
  • Regularly review your billing logs to ensure every sub‑account remains in sync with its subscription status.

Check the current GoHighLevel documentation for any additional mapping or automation options that may be available for your agency.

Best Practices for Managing GoHighLevel Custom Providers

Use the following best practices to keep your setup stable and secure:

  • Test in a staging environment before sending live customers through your custom portal.
  • Document your flow so team members understand how GoHighLevel and your external provider interact.
  • Monitor failed payments inside your external system and update sub‑account access as needed.
  • Secure your credentials and rotate keys regularly following your provider’s security guidelines.

By maintaining both your GoHighLevel configuration and your external portal, you can avoid billing gaps and access issues for your clients.

Where to Learn More About GoHighLevel Custom Providers

For the official and most up‑to‑date reference, review the original documentation on custom payment providers directly from the platform at this GoHighLevel help article. It includes the current interface labels and any recent updates to how SaaS billing is handled.

If you need expert implementation help, including full funnel builds and automation around your GoHighLevel billing, you can also consult specialists at Consultevo, who focus on advanced marketing and SaaS configurations.

With the right setup, custom payment providers allow you to keep using your preferred billing infrastructure while still taking advantage of GoHighLevel SaaS mode for client accounts, automation, and CRM features.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`