How to Customize GoHighLevel Quiz Result Pages

What a GoHighLevel quiz result page controls

A quiz result page is more than a score screen. It is the point where the system tells a learner what happened and what to do next. Depending on the quiz configuration, the page can show the learner’s submitted answers, the correct answers, explanations, the score, and a pass or fail message.

These settings are generally applied to the individual quiz. That means one course can contain different result behaviors. A lesson knowledge check might reveal every answer, while a final assessment might show only the score and outcome.

Decide what the quiz is meant to do

Before opening the settings, define the role of the quiz. This prevents a common design mistake: enabling every available result option without considering what the learner should understand or what the assessment should protect.

A useful diagnostic question is: What decision should the learner be able to make after seeing the result? If the answer is “review this topic,” explanations are important. If the answer is “proceed only after meeting a standard,” the pass threshold and next instruction deserve more prominence.

How to open quiz result settings in GoHighLevel

The exact labels and layout can change as GoHighLevel updates its course builder, but the configuration follows a consistent path:

1. Open the Courses area in your GoHighLevel account.
2. Select the course containing the relevant quiz.
3. Open the course chapters or lessons.
4. Locate the lesson that contains the quiz activity.
5. Open the quiz configuration panel.
6. Find the section labelled Results, Result Page, or a similar option.

Make changes to one quiz at a time and save them before testing. If a course has several assessments, document the intended behavior for each one rather than assuming that a single result configuration fits every lesson.

Configure submitted answers, correct answers, and explanations

Show the learner’s submitted answers

This option determines whether the result page repeats the answers the learner selected. Enable it when comparison and self-review are part of the learning experience. Seeing the original response is especially useful when an incorrect answer was plausible and the learner needs to understand where their reasoning changed direction.

Hide submitted answers when they add no value to the outcome or when the result page needs to remain concise. Showing a learner’s response is not automatically helpful unless the page also gives enough context to interpret it.

Show correct answers

Displaying correct answers allows the learner to compare their response with the expected answer. This is usually appropriate for practice quizzes, onboarding checks, and instructional assessments.

For a reusable exam, revealing the answer key may weaken the assessment over time. In that situation, consider showing the score and a general result message while withholding the correct answers. The decision should be based on the role of the quiz, not on a blanket preference for more or less information.

Show explanations

An explanation adds the reasoning behind an answer. It can clarify a rule, explain a process, or point the learner toward the relevant lesson. Turning on explanation display does not create useful feedback by itself. Each question needs a meaningful explanation, and an empty explanation field will not provide additional context.

Good explanations are specific enough to correct the misunderstanding. “This is incorrect” is rarely useful. A better explanation identifies the condition, rule, or process that makes the correct answer appropriate.

Set passing criteria and result messages

If the quiz uses pass and fail outcomes, configure the passing score or equivalent threshold in the quiz settings. The threshold should represent a meaningful business or learning state, not an arbitrary number copied from another assessment.

For example, a short practice check may not need a formal pass requirement at all. A compliance or certification assessment may require a defined minimum score before the learner can proceed. Use the lowest threshold that reliably indicates the required level of understanding, and review whether the questions actually support that decision.

Where GoHighLevel provides pass and fail message fields, write messages that explain the outcome and the next action. A pass message can confirm what happens next. A fail message can direct the learner to review a lesson, retry the quiz, or contact the appropriate owner. Avoid messages that only state the result without giving the learner a usable instruction.

A practical configuration sequence

Use the following sequence rather than enabling settings in an ad hoc order:

Choose result settings by quiz type

Practice quizzes

For a practice quiz, showing submitted answers, correct answers, and explanations usually creates the most useful feedback loop. The learner can identify the mistake and continue learning without waiting for an instructor.

Onboarding and product training

Training quizzes should reinforce the process the learner is expected to follow. Explanations can clarify why a step matters and reduce ambiguity. If a failed result should trigger human follow-up, document who owns that follow-up outside the quiz itself.

Certification and controlled assessments

Certification tests often require a visible score and clear pass or fail outcome without exposing every correct answer. If retakes are allowed, decide whether the result page should reveal enough information to support learning while preserving the integrity of future attempts.

These are design patterns, not fixed rules. The correct setting depends on the consequence of the result and the type of feedback the learner needs.

Test the result page before publishing

Previewing only the quiz editor is not enough. The learner sees the submitted result, not the configuration panel. Use a test account or test enrollment and check the complete experience.

A useful test question is: Could a learner understand what happened and what to do next without contacting support? If not, improve the message, explanation, or course instructions before publishing.

Common design mistakes to avoid

Using the same result behavior for every quiz

A knowledge check and a certification assessment have different jobs. Reusing one configuration across both can either reveal too much or provide too little feedback.

Writing explanations after the quiz is built

Explanations are part of the assessment design, not an optional decoration. If a question cannot support a clear explanation, reconsider whether the question is measuring the intended knowledge.

Treating pass or fail as a message only

A pass or fail label becomes operationally useful when it changes what happens next. Define the learner’s next step and identify any internal owner responsible for follow-up.

Assuming more information is always better

A result page with every answer, explanation, and instruction can overwhelm the learner. Show the information needed for the quiz’s purpose and remove anything that does not support a decision.

When quiz results connect to wider operations

Quiz results may be part of a broader training, onboarding, or customer lifecycle process. For example, a business might use a quiz to confirm that a new customer understands a setup process before handing the account to support. In that scenario, the quiz result is not just a learner-facing message. It may also need a defined internal owner, a review step, or a documented status in the wider CRM process.

Before connecting quiz outcomes to other systems, define the business states first. Decide what a passing result means, which team owns a failed result, and what data must be retained. Only then should you consider automation or CRM updates. ConsultEvo’s CRM consulting services can be relevant when assessment outcomes need to fit into a broader customer or training workflow.

The same process-first rule applies to automation. Do not create an automated handoff simply because a quiz has a score. Automate only after the result states, ownership, and next actions are clear. For broader systems work, the ConsultEvo services team can help connect process design with implementation decisions.

Final review before you publish

Customizing GoHighLevel quiz results is fundamentally a content and process decision, not only a settings exercise. Start with the purpose of the quiz, choose the right level of answer visibility, define a meaningful passing state, and write messages that guide the next action.

Then test the result page with realistic passing and failing attempts. If the learner can understand the outcome, correct a mistake where appropriate, and continue without confusion, the quiz result design is doing its job.