GoHighLevel Custom Shipping Guide

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GoHighLevel Custom Shipping Carrier Integration Guide

If you manage logistics across tools like ClickUp and GoHighLevel, connecting a custom shipping carrier can streamline order processing and tracking. This how-to guide walks you through configuring the webhook, mapping payloads, and handling callbacks so your custom carrier works smoothly with your GoHighLevel account.

Follow these steps carefully and share the technical details with your development team or carrier provider to build a reliable, automated shipping workflow.

How GoHighLevel Custom Shipping Integration Works

GoHighLevel supports custom shipping carrier integrations through webhooks and callback APIs. When a user selects your custom carrier during fulfillment, GoHighLevel sends a structured payload to your endpoint. Your system responds with shipping details, then sends status updates back as the package moves through the delivery process.

The process has three main parts:

  • Initial webhook from GoHighLevel when a shipping label is requested
  • Response from your carrier service with shipment details
  • Callback from your carrier service to update tracking and delivery status

All of this relies on properly formatted JSON requests and responses between GoHighLevel and your carrier service.

Step 1: Prepare Your GoHighLevel Webhook Endpoint

Your custom carrier must expose an HTTPS endpoint to receive webhook calls from GoHighLevel. This endpoint will receive order and address data and must return shipment information in a specific structure.

GoHighLevel Webhook Trigger

GoHighLevel sends a POST request to your webhook URL when a user chooses your carrier and submits a shipping request. The payload includes:

  • Order details (items, quantities, price)
  • Customer shipping address
  • Contact information
  • Any custom fields associated with the order

Your service should validate the request, process shipping options, and respond with a shipment object.

Expected Request Structure

While the exact body will be tailored to your implementation, it generally includes:

  • Order ID from GoHighLevel
  • Customer name and address
  • Shipping method selected by the user
  • Items with quantity and SKU

Share the official schema from the GoHighLevel documentation with your developer so they can parse it correctly in your API.

Step 2: Return a Valid GoHighLevel Shipping Response

When your endpoint receives the webhook, it must respond with a JSON payload describing the shipment details. This response allows GoHighLevel to show the tracking data and label information to the user.

Required Fields in the Response

The response typically includes:

  • carrierName – Friendly name of your carrier displayed inside GoHighLevel
  • serviceType – Service level such as standard, express, or overnight
  • trackingNumber – Unique tracking ID generated by your system or third-party carrier
  • labelUrl – URL to download or view the shipping label
  • estimatedDeliveryDate – Optional, but recommended for customer visibility

The response must follow the JSON format documented in the official GoHighLevel custom shipping carrier guide at this external documentation.

Handling Errors Gracefully

If your carrier service is unable to create a shipment, return a clear error format that GoHighLevel can interpret. Common error scenarios include:

  • Invalid or incomplete shipping address
  • Unsupported destination country or region
  • Service outage from the upstream carrier

Design your API so that error messages are human-readable and can be surfaced inside GoHighLevel for the user.

Step 3: Implement the GoHighLevel Status Callback API

After the label is created, your carrier system must keep GoHighLevel updated with shipment progress. This is done via a callback API using the URL and authentication details provided in the initial webhook payload.

GoHighLevel Callback URL and Auth

In the webhook payload, GoHighLevel includes:

  • callbackUrl – Where your system must send status updates
  • authToken or headers – Credentials to authenticate with GoHighLevel

Your carrier service needs to store these values with the shipment record so it can post updates as events occur.

Shipment Status Updates

Use the callback URL to send important milestones back to GoHighLevel, such as:

  • Label_created – When the label is successfully generated
  • In_transit – When the package is collected by the carrier
  • Out_for_delivery – When the local courier is en route
  • Delivered – When the package has been delivered
  • Exception – When there is an issue requiring attention

Each callback payload should include the tracking number, current status, and timestamp. Optional fields can include location and delivery notes.

Step 4: Map GoHighLevel Orders to Your Carrier System

To ensure consistency, map GoHighLevel order IDs and tracking numbers to your internal shipment records. This lets your team quickly trace problems and verify data in case of customer support inquiries.

Best Practices for Data Mapping

  • Store the GoHighLevel order ID alongside your internal shipment ID
  • Keep the tracking number indexed for quick lookup
  • Persist the callback URL and authorization header for later updates
  • Log all status callbacks sent back to GoHighLevel

These practices improve reliability and make troubleshooting significantly easier.

Step 5: Test Your GoHighLevel Carrier Integration

Before going live, thoroughly test the integration in a controlled environment. Work closely with your dev team and operations staff to validate each step of the shipping flow.

Testing Checklist for GoHighLevel

  1. Create a test order in GoHighLevel with a valid shipping address.
  2. Select your custom carrier and initiate a label request.
  3. Verify that your webhook endpoint receives the payload correctly.
  4. Confirm that your API responds with a valid shipment JSON.
  5. Check that the tracking number and label URL display inside GoHighLevel.
  6. Trigger several status updates (in_transit, delivered) via the callback API.
  7. Validate that all statuses are reflected correctly in the GoHighLevel interface.

If any step fails, review the logs for both your service and GoHighLevel, adjust the payload format, and retest.

Security and Reliability Considerations for GoHighLevel Integrations

When building a production-ready integration, prioritize security and uptime. Shipping and fulfillment data is time-sensitive, so robust error handling and monitoring are essential.

Security Tips

  • Use HTTPS for all webhook and callback endpoints.
  • Verify request signatures or tokens from GoHighLevel to prevent spoofing.
  • Rotate API keys regularly and limit their scope.
  • Log access attempts and monitor for unusual patterns.

Reliability Tips

  • Implement retry logic if a callback to GoHighLevel temporarily fails.
  • Queue status updates so they can be replayed later if needed.
  • Alert your team if shipments remain in a single status for too long.
  • Maintain clear documentation for your carrier API behavior.

Where to Get More Help with GoHighLevel Shipping

For the complete technical reference, including exact JSON schemas and additional examples, review the official GoHighLevel custom shipping carrier guide here: GoHighLevel Custom Shipping Carrier Integration.

If you need expert implementation or optimization support for your GoHighLevel setup, including advanced automation and AI-enhanced workflows, you can reach out to the specialists at Consultevo for done-for-you integration services.

Once your custom carrier integration is fully tested and deployed, your GoHighLevel account can automatically generate labels, track shipments, and surface real-time delivery updates for your customers, all inside a single streamlined platform.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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