How to Disable the LC Phone System for a Sub-Account in GoHighLevel
If your team uses tools like ClickUp to manage workflows and tasks, you may also need a clear process for managing phone settings inside GoHighLevel. This guide explains step by step how to disable the LC Phone System for a specific sub-account location so that all calls in that location are handled by Twilio instead.
The steps below are based on the official GoHighLevel documentation and show exactly where to click in the main agency view to update a single location without changing other accounts.
When to Disable the LC Phone System in GoHighLevel
Before changing any phone settings, it is important to understand when turning off the LC Phone System at the location level is useful.
- You want a particular sub-account to continue using Twilio only.
- You are migrating slowly from Twilio to the LC Phone System and want to test per location.
- You need different phone providers for different client locations in GoHighLevel.
- You are troubleshooting call delivery or billing and want to confirm behavior using Twilio.
Disabling the LC Phone System for a single sub-account affects only that one location, not your entire GoHighLevel agency account.
Prerequisites for Managing GoHighLevel LC Phone Settings
Before you start, make sure you meet these requirements:
- You are logged into the main agency (admin) view in GoHighLevel.
- You have access to the specific sub-account (location) you want to modify.
- You understand that this change only applies to one location at a time.
If you are unsure about agency permissions, confirm with your account owner or admin before changing any phone configuration.
Step-by-Step: Disable LC Phone System for One GoHighLevel Location
Follow these steps to disable the LC Phone System at the location level and route calling back through Twilio.
Step 1: Log In to Your GoHighLevel Agency Account
1. Open your browser and log in to your GoHighLevel agency account.
2. Make sure you are in the agency view, not inside a specific sub-account yet.
You must start from the main agency dashboard to access LC Phone System controls for each location.
Step 2: Go to Settings in the Agency View
1. In the left-side menu, locate the Settings option.
2. Click Settings to open the agency-level configuration menu.
The phone configuration for each location is controlled from this area inside GoHighLevel.
Step 3: Open the LC Phone System Section
1. Inside Settings, find and click on LC Phone System.
2. This section displays the global LC Phone System configuration along with options for each sub-account location.
You will see a list of locations and controls that allow you to enable or disable the LC Phone System per location.
Step 4: Locate the Target Sub-Account Location
1. In the LC Phone System settings page, look for the list of locations connected to your GoHighLevel agency.
2. Scroll or search to find the specific sub-account (location) where you want to disable the LC Phone System.
Each location represents one sub-account in your GoHighLevel setup, so be sure you select the correct one before making changes.
Step 5: Disable the LC Phone System for That Location
1. Next to the desired location, look for the option or toggle to disable the LC Phone System.
2. Turn the toggle off or uncheck the setting (depending on the current interface design).
3. Confirm any prompt that asks you to verify the change.
Once disabled, that location will no longer use the LC Phone System for calling. Instead, calls for that sub-account will route through Twilio, provided Twilio is configured correctly.
Step 6: Confirm the Location Is Using Twilio
After disabling the LC Phone System for the selected location:
- Open the specific sub-account (location) inside GoHighLevel.
- Check its phone settings to confirm Twilio numbers are connected.
- Optionally, perform a test call to ensure calls are routing via Twilio.
This validation step helps ensure that the change you made at the agency level is active for that particular sub-account.
Troubleshooting GoHighLevel LC Phone and Twilio Routing
If calls are not routing as expected after you disable the LC Phone System for a location, review the following:
- Confirm the LC Phone System toggle is disabled for the correct location in agency settings.
- Verify your Twilio account and numbers are active and properly connected.
- Check that the sub-account has the correct phone numbers assigned.
- Review any call error logs or reports in GoHighLevel or Twilio.
For the most accurate, interface-specific details, always compare your setup with the official documentation from the platform.
Official GoHighLevel Documentation Reference
This guide is based on the official help article from the platform. For screenshots, interface updates, or further clarifications, review the original source page directly:
How to disable LC Phone System for Subaccount Location (LC to Twilio)
The official documentation is the best place to confirm any new options, buttons, or labels that may have been added to the GoHighLevel interface after this article was written.
Best Practices When Managing GoHighLevel Sub-Accounts
To keep your phone configuration clean and predictable across sub-accounts, consider these best practices:
- Document which locations use LC Phone System and which use Twilio.
- Use internal project tools (such as ClickUp or similar) to track changes made in each GoHighLevel location.
- Test calls after any configuration change at the agency or location level.
- Keep a simple checklist for onboarding new client locations to ensure phone settings are consistent.
Consistent documentation and testing help prevent call routing issues and make it easier to manage many locations in GoHighLevel.
Need Help Optimizing Your GoHighLevel Setup?
If you want expert assistance with configuring phone systems, automation, or scaling multiple sub-accounts, you can work with a specialist agency that understands both strategy and technical setup. For consulting, optimization, or migration support, visit Consultevo.
By following the steps above, you can confidently disable the LC Phone System for any individual location in GoHighLevel and rely on Twilio routing where needed, while keeping the rest of your agency configuration intact.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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