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Use DND Contact in GoHighLevel

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Use the DND Contact Workflow Action in GoHighLevel

If you work in ClickUp or any other project management tool and manage marketing automations, you will often need to pause communications for certain contacts. In GoHighLevel, the DND Contact workflow action lets you quickly control which channels can reach a contact and which ones are blocked, all from inside an automated workflow.

This guide explains what the DND Contact action does, how each option works, and how to configure it step by step so your GoHighLevel automations stay compliant and respectful of customer preferences.

What the GoHighLevel DND Contact Action Does

The DND Contact workflow action in GoHighLevel allows you to turn a contact’s Do Not Disturb settings on or off for specific communication channels. When applied in a workflow, it automatically updates the contact record so selected channels stop sending messages.

Instead of manually editing each contact, you can drop this action into any automation to:

  • Stop all outbound messages at once
  • Block only certain channels, such as SMS or calls
  • Re-enable channels later when it is appropriate

The action is highly granular and gives you precise control over voice, text, and email communication settings inside GoHighLevel.

Accessing DND Contact in a GoHighLevel Workflow

Follow these steps to add and access the DND Contact action in a GoHighLevel workflow:

  1. Log in to your GoHighLevel account.
  2. Navigate to the Automation or Workflows section of your location.
  3. Open an existing workflow or create a new one.
  4. Click the + icon to add a new action.
  5. Search for or select DND Contact from the action list.

Once you add the action, its configuration panel will appear, allowing you to choose exactly how DND will be applied to the contact.

GoHighLevel DND Contact: Available Channel Options

The DND Contact action in GoHighLevel provides multiple channel-specific options. Each option can be turned on or off depending on the type of communication you need to control.

Within the action, you will find the following fields:

Set DND For (Channel Selector in GoHighLevel)

The first control in the GoHighLevel DND Contact action is Set DND For. This dropdown or selector lets you choose one or more channels:

  • All Channels
  • SMS
  • Call
  • Email
  • WhatsApp (if enabled in your account)

The DND status will be applied only to the channels you select. For example, you can block SMS while still allowing emails.

Available Status Values in GoHighLevel DND Contact

After selecting the channel or channels, you define the status you want to apply. Each channel in GoHighLevel has specific status choices that determine whether communication is allowed.

GoHighLevel SMS DND Status Options

For SMS inside GoHighLevel, the DND Contact action controls whether text messages are sent to the contact:

  • On – The contact is marked as do not disturb for SMS; no workflow SMS messages will be sent.
  • Off – The contact is allowed to receive SMS, provided other criteria are met.

Use this when a contact replies with a stop keyword or when you need a temporary pause on text messaging.

GoHighLevel Call DND Status Options

For voice calls in GoHighLevel, the DND Contact action controls outbound calls to the contact:

  • On – The contact will not receive outbound calls from workflows.
  • Off – The contact can receive calls as configured elsewhere in the system.

This is useful when a contact requests no more calls or when you are respecting quiet hours or call restrictions.

GoHighLevel Email DND Status Options

For email communication, the GoHighLevel DND Contact action adjusts whether broadcast and workflow emails can be sent:

  • On – Email sending is blocked for this contact from automations and possibly campaigns.
  • Off – Email sending is allowed, subject to unsubscribes and other rules.

Use this when a contact indicates they no longer wish to receive emails but have not formally unsubscribed through a link, or when you need a temporary pause on email sequences.

GoHighLevel WhatsApp DND Status Options

If your GoHighLevel account has WhatsApp integrated, the DND Contact action also supports controlling WhatsApp messages:

  • On – The contact is blocked from receiving WhatsApp automation messages.
  • Off – WhatsApp messages can be sent, following your other settings.

This helps you keep WhatsApp communications compliant with your policies and with user preferences.

All Channels DND Configuration in GoHighLevel

When you select All Channels in the GoHighLevel DND Contact action, the chosen status (On or Off) is applied to every supported channel at once. This is the quickest way to completely stop or re-enable all automated communication for a contact.

For example:

  • Choosing All Channels + On will block SMS, calls, emails, and WhatsApp simultaneously.
  • Choosing All Channels + Off will remove DND status for all those channels, reopening communication.

How to Configure a DND Contact Step in GoHighLevel

Use this procedure to configure the DND Contact action effectively inside a GoHighLevel workflow:

  1. Add the action
    Place the DND Contact step at the point in the workflow where you want communication to change, for example after a contact replies with a stop keyword or enters a specific segment.
  2. Open settings
    Click the action to open its configuration panel in GoHighLevel.
  3. Choose channels
    In Set DND For, pick either All Channels or one or more specific channels such as SMS or Email.
  4. Set the status
    For each selected channel, choose On to block communication or Off to allow it.
  5. Save your changes
    Click Save or confirm the settings so the workflow will apply the DND rules to contacts that reach this action.
  6. Test the workflow
    Run a test contact through the workflow to confirm that DND values on the contact record update as expected.

Best Practices for Using GoHighLevel DND Contact

To get the most from the DND Contact action in GoHighLevel, keep these best practices in mind:

  • Map DND to real-world consent – Use DND to mirror when a lead or customer has opted out or requested fewer messages.
  • Combine with triggers – Pair this action with triggers like specific keywords or form submissions so communication preferences update automatically.
  • Review contact records – Periodically check contact profiles in GoHighLevel to confirm that SMS, call, email, and WhatsApp DND fields match your expectations.
  • Avoid conflicting automations – Make sure no other workflow tries to send messages on a channel that has been set to DND On.

Where to Learn More About GoHighLevel DND Contact

You can view the original product documentation for this workflow action on the official help portal here: GoHighLevel DND Contact Workflow Action.

If you need strategic help implementing automations, segmentation, or DND logic across complex funnels, you can also consult specialists at Consultevo, who work extensively with marketing platforms and automation systems.

By mastering the DND Contact workflow action in GoHighLevel, you gain precise control over how and when your leads and customers are contacted on every channel, improving both compliance and customer experience.

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