How to Use GoHighLevel DND

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How to Use Do Not Disturb in GoHighLevel

If you use ClickUp for project planning and rely on GoHighLevel for client communication, understanding the Do Not Disturb (DND) feature is essential for staying organized. This guide walks you through how DND works, how to enable it, and how to manage notifications so you can focus on the right conversations at the right time.

The steps and explanations below are based strictly on the official GoHighLevel support documentation for the Do Not Disturb feature.

What Is Do Not Disturb in GoHighLevel?

The Do Not Disturb option in GoHighLevel is a user-level setting that lets you temporarily stop incoming notifications inside the Conversations area. This is especially useful when you need uninterrupted time and do not want to be alerted for every new message.

When DND is turned on for a user, new messages can still arrive in the account, but the user who enabled DND will not receive notification alerts for those conversations during that time.

Where the GoHighLevel DND Setting Appears

The Do Not Disturb control is accessible directly from the Conversations section of your GoHighLevel account. Users can quickly toggle it without leaving their workspace.

According to the official GoHighLevel documentation, the DND toggle sits in the Conversations interface, giving you fast access to control your availability for notifications.

Accessing GoHighLevel Conversations

To find the DND control, you need to open the Conversations area where your contact messages are managed.

  1. Log in to your GoHighLevel account with your user credentials.
  2. From the left-hand navigation menu, click on Conversations.
  3. Wait for the Conversations page to fully load so all options and controls are visible.

Once you are on this screen, you will be able to use the Do Not Disturb feature as described below.

How to Enable Do Not Disturb in GoHighLevel

Turning on DND is done with a simple toggle control. This makes it quick to manage notifications as your focus changes through the day.

Step-by-Step: Turn On DND in GoHighLevel

  1. Open the Conversations section in GoHighLevel.
  2. Locate the Do Not Disturb or DND toggle in the Conversations interface.
  3. Click the toggle to switch it ON.

Once the toggle is on, your user profile is placed in Do Not Disturb mode. You will not receive conversation notifications while DND remains enabled.

What Happens When DND Is On

When DND is active in your GoHighLevel account:

  • You stop receiving new conversation notifications as the user who enabled DND.
  • Messages from leads and customers still arrive in Conversations for your account.
  • Other users without DND enabled can continue to receive normal notifications.

This means your inbound communication flow remains intact, but your own alerts are temporarily silenced to protect your focus.

How to Turn Off DND in GoHighLevel

Disabling DND is just as simple as enabling it. You can restore notifications at any time from the same area of the platform.

Step-by-Step: Turn Off DND

  1. Go to the Conversations section in GoHighLevel.
  2. Find the DND toggle in the interface.
  3. Click the toggle again to switch it OFF.

As soon as you turn DND off, your user profile starts receiving notifications again for new messages in Conversations.

Best Practices for Using GoHighLevel DND

To get the most from the Do Not Disturb feature in GoHighLevel, apply it intentionally during your workday.

When to Use DND in GoHighLevel

  • Deep work sessions: Enable DND when you need quiet time for tasks that require concentration.
  • Meetings and calls: Turn DND on during client meetings or internal calls to avoid interruption by alerts.
  • After hours: If you are working outside normal hours and only want to check messages manually, DND can reduce distractions.

Team Communication Tips

  • Let your team know when you plan to use DND so they understand response delays.
  • Pair DND with internal processes that define who monitors Conversations when others are unavailable.
  • Use status updates in your internal tools and GoHighLevel to show when you are in DND mode.

Troubleshooting GoHighLevel DND Behavior

If you stop receiving notifications and are unsure why, checking the DND toggle is an important first step.

Checklist When Notifications Are Missing

  • Confirm that the DND toggle in Conversations is turned OFF.
  • Verify that you are logged into the correct GoHighLevel sub-account where the conversations reside.
  • Check whether another team member is receiving the notifications instead.

If DND is off and you still experience issues, review additional notification settings in your account or consult the platform documentation for more details.

Official GoHighLevel DND Documentation

For the original reference on which this how-to article is based, review the official support article on the GoHighLevel help center: How to use Do Not Disturb (DND).

This external resource provides the baseline explanation of the DND feature and its location within the Conversations area.

Next Steps for Optimizing Your GoHighLevel Setup

Once you are comfortable using DND in GoHighLevel, consider standardizing its use across your team. Define when each role should enable it and how others will monitor urgent conversations while someone is in Do Not Disturb mode.

For additional strategic guidance on building client workflows and automation around your CRM, you can visit Consultevo for more resources and consulting options.

By combining consistent DND usage with clear team processes, you can keep your GoHighLevel workspace organized, reduce notification fatigue, and ensure that important client messages are still handled promptly.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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