How to Enable Sales Receipts in GoHighLevel
If you manage invoices or payments across tools like ClickUp and GoHighLevel, setting up automatic sales receipts is essential for clear client communication and accurate records. This guide walks you step by step through enabling and configuring sales receipts for order forms, calendars, and invoice payments inside your account.
The instructions below are based on the official documentation and show you how to activate the feature, customize the receipt template, and ensure the correct information appears each time a payment is processed.
What Sales Receipts Do in GoHighLevel
Before you enable sales receipts in GoHighLevel, it helps to understand how they work and when they are triggered.
Sales receipts are automatic emails sent to a contact whenever a payment is successfully completed via:
- Order forms (one-time purchases or subscriptions)
- Calendar bookings with paid appointments
- Invoices created and paid in your account
Each receipt can include payment details, contact information, and business branding. When properly configured, GoHighLevel will send these receipts without any manual action from your team.
Prerequisites for Enabling GoHighLevel Sales Receipts
Make sure the following requirements are met before turning on this automation inside GoHighLevel:
- You must have admin or sufficient permissions for the sub-account where payments are collected.
- Payments must be connected through a supported gateway (for example, Stripe or similar providers connected in the Payments section).
- You should have basic business profile details completed so the receipt displays correct branding and contact information.
Once these basics are set, you can move on to enabling and customizing your sales receipts.
How to Enable Sales Receipts in GoHighLevel
Follow the steps below to turn on automatic sales receipts in your sub-account. The interface and exact labels referenced here match the original GoHighLevel help center article.
Step 1: Open Your GoHighLevel Sub-Account
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Log in to your main agency dashboard.
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Select the specific sub-account where you want to enable receipts.
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Confirm you are in the correct location by checking the business name in the top navigation.
All changes to sales receipts are specific to each sub-account, so repeat these steps for every brand or location that requires its own settings.
Step 2: Navigate to Payments or Settings
Inside the selected GoHighLevel sub-account:
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Go to the Settings area from the left-hand menu.
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Locate the section related to Payments, Invoices, or Receipts (wording may vary slightly depending on interface updates, but the controls will be grouped with payment configurations).
This section centralizes payment-related automations, including sales receipts for order forms, calendars, and invoice transactions.
Step 3: Enable Global Sales Receipts
Within the payment configuration area you will see an option to toggle sales receipts on or off.
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Find the setting labeled similarly to Sales Receipts or Send Sales Receipts.
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Turn the toggle to the On position.
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Save your changes at the bottom or top of the page.
After this is enabled, GoHighLevel will be allowed to send a receipt whenever a payment is captured, as long as the connected payment forms or invoices use the default behavior.
Customizing GoHighLevel Sales Receipt Content
Once the core feature is enabled, you should customize the appearance and wording of each sales receipt so it matches your brand.
Step 4: Edit Business Information
Receipts usually display your company name, address, and contact details. In your GoHighLevel sub-account:
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Open Settings > Business Info (or a similarly named section).
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Fill in your business name, logo, address, and support email.
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Save the page to update global branding elements used on receipts and invoices.
These brand details help clients quickly identify who charged them and how to reach support with questions.
Step 5: Configure the Receipt Email Template
To adjust the email template that GoHighLevel uses for sales receipts:
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Return to the Payments or Invoices section under Settings.
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Locate the Sales Receipt Template or similar option.
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Open the editor to customize subject line, body text, footer, and merge fields.
Common fields that can be used inside the template include:
- Customer name
- Transaction amount
- Payment date and time
- Invoice or order number
- Business support contact details
Keep the copy concise and professional. Make sure to confirm payment amount and include clear support instructions if the client has concerns about the charge.
Sales Receipts for Order Forms and Calendars in GoHighLevel
With the global feature on, you can also verify how receipts are triggered for each type of payment collection in GoHighLevel.
Step 6: Order Form Receipt Behavior
For order forms that accept payments:
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Open the funnel or website hosting your order form.
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Edit the specific order form step.
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Confirm that the form uses the default settings for sending receipts.
Once the customer completes a successful transaction, a receipt email based on your configured template is automatically sent to the email address captured on the form.
Step 7: Calendar Payment Receipt Behavior
For paid calendar bookings inside GoHighLevel:
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Open the Calendars section.
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Select the calendar that requires payment when booking an appointment.
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Check that payments and the connected gateway are set up correctly.
When a contact books and pays through the calendar, a sales receipt is sent after payment success. This confirms the booking and provides proof of payment in one automated message.
Invoice Payment Receipts in GoHighLevel
Invoices are another key area where sales receipts from GoHighLevel add clarity for both you and your clients.
Step 8: Confirm Invoice Payment Settings
To ensure invoice payments trigger receipts:
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Go to the Invoices section of your sub-account.
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Create or open an existing invoice template.
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Verify that the invoice is linked with a valid payment gateway and that payment notifications are enabled.
Once this is set, every time a client pays an invoice link, a receipt email is sent automatically as long as the global sales receipt toggle remains on.
Best Practices for Managing GoHighLevel Sales Receipts
To keep your receipts helpful and compliant, follow these simple best practices:
- Use clear subject lines: Indicate that the message is a payment receipt with the amount or invoice number.
- Include support details: Always provide a support email or URL where clients can get help.
- Test receipts: Run a low-value test payment to verify formatting, content, and delivery.
- Align with accounting: Coordinate your GoHighLevel receipt layout with your accounting or finance process for easier reconciliation.
Troubleshooting GoHighLevel Sales Receipts
If receipts are not being sent as expected, check the following:
- The global Sales Receipts toggle is still enabled.
- Your payment gateway connection is active and not failing transactions.
- The contact has a valid email address.
- The sales receipt email is not landing in spam (ask a test contact to confirm).
For advanced troubleshooting or recent interface changes, reference the official documentation at the original GoHighLevel sales receipt guide.
Next Steps and Additional Resources
After your sales receipts are fully configured in GoHighLevel, consider enhancing your funnels, calendars, and automations to streamline your entire client journey. For strategic implementation, automation support, and CRM optimization, you can explore additional resources at Consultevo.
By following the steps above, your GoHighLevel account will automatically send professional, branded sales receipts for every payment captured through order forms, calendars, and invoices, reducing manual work and improving client trust.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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