Enable Tap to Pay in GoHighLevel White‑Labeled Apps

This guide walks you through how to enable Tap to Pay in your white-labeled mobile app so your clients can accept contactless payments on supported devices. While this process is not related to ClickUp, it focuses entirely on configuring Tap to Pay within the GoHighLevel environment via Stripe and Apple-compatible devices.

By following the steps below, you will activate Tap to Pay for your SaaS users inside your branded GoHighLevel mobile app, ensuring secure, in-person payment collection with minimal setup.

GoHighLevel Tap to Pay prerequisites

Before enabling Tap to Pay, confirm that both your GoHighLevel account and your users meet all prerequisites. These requirements are enforced by Stripe, Apple, and the mobile operating system.

GoHighLevel account and SaaS requirements

You must be on a Pro plan using the SaaS mode inside your GoHighLevel account.
Your white-labeled mobile app must be live and installed by your end users.
Users must log in with valid sub-accounts that will collect payments.

Stripe and geography requirements

Your Stripe account must be properly connected to GoHighLevel.
Tap to Pay is available only in specific countries supported by Stripe and Apple.
You must comply with all Stripe terms and supported hardware requirements.

Device and OS requirements

An iPhone or iPad running a supported iOS version that includes Tap to Pay on iPhone support.
NFC capabilities enabled on the Apple device.
The latest version of your white-labeled GoHighLevel mobile app installed.

How Tap to Pay works in GoHighLevel

Tap to Pay allows your users to accept contactless payments directly on an iPhone or other supported device without extra card readers. Within the white-labeled GoHighLevel mobile app, your SaaS clients can:

Open a Pipeline opportunity or invoice.
Charge the customer in person using a card, phone, or contactless wearable.
Complete the payment directly on the mobile device through Stripe.

All transactions processed with Tap to Pay flow through the connected Stripe account and are tracked within your GoHighLevel sub-accounts.

Step-by-step: enable Tap to Pay in GoHighLevel

Use the following checklist to make sure Tap to Pay is correctly activated for your white-labeled mobile app users.

Step 1: Verify Stripe connection in GoHighLevel

Log in to your GoHighLevel agency account.
Open the sub-account where you want to use Tap to Pay.
Navigate to the Payments or Stripe connection settings (depending on your interface layout).
Confirm that Stripe is connected and active for that sub-account.

If Stripe is not connected, complete the Stripe onboarding flow, then return to the mobile app to continue.

Step 2: Update the white-labeled GoHighLevel mobile app

On your user’s Apple device, open the App Store.
Search for your white-labeled mobile app (built on GoHighLevel).
Tap Update if an update is available, or Install if it is not already installed.
Launch the app and ensure the user can log in to the correct sub-account.

Make sure the app version includes Tap to Pay support as released by the GoHighLevel platform.

Step 3: Enable Tap to Pay on the device

Open your white-labeled GoHighLevel mobile app on the iPhone.
Log in using the user’s sub-account credentials.
Navigate to a section where payments can be collected (for example, an opportunity or invoice).
Start a payment flow; the app will prompt you to Set up Tap to Pay if it is not already enabled.
Follow the in-app setup steps to authorize Tap to Pay with Stripe and Apple on that device.

Once completed, the device is ready to accept contactless payments using Tap to Pay through your GoHighLevel-powered app.

Using Tap to Pay in your GoHighLevel app

After Tap to Pay is enabled, in-person transactions are straightforward. The exact screens may vary slightly based on your GoHighLevel white-label customization, but the flow is similar.

Take a Tap to Pay payment

Open the white-labeled mobile app on the iPhone.
Navigate to the pipeline, contact, or invoice where you want to charge the customer.
Tap the option to Collect Payment or Pay.
Enter the amount and confirm the currency as configured in Stripe.
Select Tap to Pay as the payment method.
Hold the customer’s contactless card, phone, or wearable near the top of the iPhone when prompted.
Wait for the on-screen confirmation that the payment is complete.

The transaction will be recorded in Stripe and reflected in your GoHighLevel reporting for that sub-account.

Payment security in GoHighLevel Tap to Pay

All card data is processed via Stripe’s secure infrastructure.
The GoHighLevel mobile app never stores full card details on the device.
Apple and Stripe handle encryption and tokenization in transit.

Encourage your users to keep their devices updated and use built-in security such as Face ID, Touch ID, or strong passcodes.

Troubleshooting Tap to Pay in GoHighLevel

If Tap to Pay is not working correctly in your GoHighLevel white-labeled mobile app, review these common issues.

Common issues and quick checks

Tap to Pay option not visible: Confirm the device is an iPhone with a supported iOS version and that the app is updated.
Stripe errors: Make sure the Stripe account is active, fully onboarded, and connected to the correct sub-account in GoHighLevel.
Region not supported: Verify that both Stripe and Apple support Tap to Pay in the country where the business operates.
NFC not working: Ensure NFC is enabled and that no case or accessory interferes with the contactless signal.

When to contact GoHighLevel support

Contact platform support if:

Your white-labeled app is up to date and on a supported device, but Tap to Pay never appears.
Payments are failing in GoHighLevel while working in another Stripe integration.
You suspect a configuration issue with your SaaS or agency-level settings.

Provide screenshots, device details, iOS version, and the Stripe account ID to speed up troubleshooting.

More GoHighLevel resources

For the official feature documentation and the latest compatibility notes, review the original support article from the platform here: Enable Tap to Pay on your white-labeled mobile app.

If you need expert implementation help, strategy, or advanced automation guidance around your GoHighLevel setup, you can also explore consulting services at Consultevo.

By completing these steps, your white-labeled GoHighLevel mobile app will be ready to accept secure contactless payments through Tap to Pay, helping your clients close more in-person sales with a seamless checkout experience.

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