How to Fix the Phone Call Redirect Loop in GoHighLevel

If you manage client work in tools like ClickUp and rely on GoHighLevel for calling, a phone call redirect loop can break your entire communication workflow. This guide walks you through how to diagnose and fix the redirect loop so your calls connect correctly and do not bounce endlessly between forwarding numbers.

The issue usually appears when calls keep transferring from one number to another, or when a call rings multiple devices in a circle and never reaches a live agent or voicemail. By correcting your call forwarding configuration and removing conflicting routes, you can restore normal call behavior.

What Is a Phone Call Redirect Loop in GoHighLevel?

A phone call redirect loop occurs when a call is forwarded in such a way that it ends up looping between one or more numbers instead of reaching its intended destination. In GoHighLevel, this often happens due to misconfigured call routing rules or overlapping forwarding settings.

Typical symptoms include:

• The caller hears multiple ringing cycles but no one can answer.
• The same call seems to bounce between team members or devices.
• The call never reaches a voicemail or final endpoint.

Understanding why this happens is the first step toward fixing it.

Main Causes of a Redirect Loop in GoHighLevel

Based on the official GoHighLevel documentation, redirect loops typically come from a few key misconfigurations:

• Forwarding calls back into the same system number.
• Using a forwarding number that itself forwards to another GoHighLevel number.
• Having multiple routing rules that conflict or overlap.
• Incorrect use of forwarding to external phones that route back to the original number.

Each of these can cause a circular path where an incoming call never finds a final endpoint.

Before You Start: Requirements in GoHighLevel

Before troubleshooting, make sure you have:

• Admin or appropriate permissions in your GoHighLevel account.
• Access to the phone numbers and call settings affected.
• Basic knowledge of where your calls should end (user, team, IVR, or voicemail).

It also helps to gather a few recent call examples from your call logs so you can test after each change.

Step-by-Step: How to Fix the Redirect Loop in GoHighLevel

Follow these steps in order to identify and remove the problematic routing.

Step 1: Review the Affected GoHighLevel Number

1. Log in to your GoHighLevel account.
2. Go to the area where your phone numbers are managed (Phone Numbers / Settings).
3. Select the specific number that is experiencing the redirect loop.
4. Open its configuration details and look for any forwarding or routing options.

Pay attention to where incoming calls are being sent from this number.

Step 2: Identify Any Forwarding to Another GoHighLevel Number

In the number’s configuration, look for:

• Forwarding to another internal number that also belongs to GoHighLevel.
• Forwarding to an IVR or call flow that eventually returns to the same number.

If you see that a number forwards directly or indirectly back to itself (or to another number that forwards back), you have found the source of the loop.

To confirm, trace the path:

1. Write down the destination of the first number’s call forwarding.
2. Open the configuration for that destination number or call flow.
3. Check if it forwards calls back to the original number or another number in the same chain.

Step 3: Remove or Change Conflicting Routing in GoHighLevel

Once you locate the loop, adjust your configuration to create a clear, final endpoint. You can do this by:

• Removing forwarding from one of the numbers in the loop.
• Changing the forwarding destination to a different endpoint (user, team, voicemail, or external phone) that does not forward back.
• Ensuring that your IVR or call flow does not route callers back into the same number.

For example, instead of forwarding Number A to Number B, which forwards back to Number A, set:

• Number A → User/Agent or Voicemail
• Or Number A → Number B, and ensure Number B ends at an external phone or voicemail only.

Step 4: Check External Forwarding Numbers

If you forward calls to an external phone (like a mobile or landline), verify that the external device or carrier is not set to forward unanswered calls back into a GoHighLevel number.

Check for:

• Carrier-level forwarding rules that route to a GoHighLevel number.
• Device-level call forwarding that might point back to your original business line.

If you find such rules, update them so that calls either go to a voicemail or a different non-looping endpoint.

Step 5: Test the Call Flow in GoHighLevel

After adjusting the routing, test the changes:

1. Use an external phone to call the affected number.
2. Let it ring and observe the behavior.
3. Confirm that the call reaches one of these final states:
   • Rings a specific user or team and can be answered.
   • Reaches the correct IVR menu and then an endpoint.
   • Goes to the intended voicemail without looping.

If the loop persists, repeat the tracing process to find any remaining circular routes.

Best Practices to Avoid Future Loops in GoHighLevel

To prevent redirect loops from happening again, follow these best practices in your phone configuration:

• Use clear endpoints: Every call path should end at a user, team, voicemail, or finite external number.
• Document your routing: Keep a simple diagram or list of how each GoHighLevel number is routed.
• Avoid mutual forwarding: Never have two numbers forwarding to each other.
• Test after changes: After any update to your routing, place a test call to ensure it works as expected.

Where to Find the Original GoHighLevel Instructions

This how-to guide is based on the official support documentation. For reference, you can review the original article here: How to Fix Phone Call Redirect Loop.

Get More Help with GoHighLevel Setup

If you need strategic help setting up your entire marketing and call infrastructure around GoHighLevel, including routing design, automation, and CRM integrations, you can work with specialists who understand both the technical and business side.

Visit Consultevo to explore consulting and implementation services tailored to your CRM and automation stack.

By carefully reviewing your phone number settings, eliminating circular call paths, and following the official configuration guidance, you can quickly resolve a phone call redirect loop in GoHighLevel and keep your communication systems running smoothly.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`