How to Use the Other Option in GoHighLevel Forms and Surveys
If you work across platforms like ClickUp and other CRM tools, understanding how to configure forms correctly in GoHighLevel is essential for clean data collection. This guide explains, step by step, how to use the Other Option inside GoHighLevel forms and surveys so you can capture custom answers from leads and map them into contact records.
The instructions below are based directly on the official GoHighLevel documentation and walk you through locating, enabling, and using the Other Option for different question types.
What the GoHighLevel Other Option Does
The Other Option in GoHighLevel forms and surveys lets respondents type a custom answer when none of the listed choices match what they want to select. Instead of being limited to presets, they can enter their own text.
This is especially useful when:
- You cannot predict every possible answer.
- You want to avoid long lists of options.
- You still need structured fields but want flexibility.
Currently, the Other Option is available only on specific GoHighLevel field types, and it behaves differently depending on whether you are using a normal field or a custom field.
Supported GoHighLevel Field Types for Other Option
In GoHighLevel, the Other Option is supported only by the following field type:
- Radio (single-select)
The Other Option is not available for other field types such as checkboxes, dropdowns, or text fields themselves. You must use a Radio field to enable this feature.
How the Other Option Works in GoHighLevel Forms
When you add a Radio field to a GoHighLevel form or survey, you can turn on the Other Option so that an extra choice labeled “Other” appears at the bottom of the list. When a user selects this option, a text box appears where they can type a custom answer.
Key behavior details:
- The system stores the selected option in the form submission.
- For custom fields, the dynamic list of options adjusts when a new Other value is submitted.
- The Other Option label is not editable; it always displays as “Other”.
Step-by-Step: Enable Other Option in GoHighLevel Forms
Follow these steps to use the Other Option for supported fields inside the GoHighLevel form builder.
Step 1: Open Your GoHighLevel Form or Survey
- Log in to your GoHighLevel account at the sub-account level.
- Navigate to your Sites or Funnels section, depending on where your form or survey lives.
- Open the specific form or survey you want to edit using the builder.
Step 2: Add a Radio Field
- In the GoHighLevel builder sidebar, locate the Radio element.
- Drag and drop the Radio field onto your form or survey canvas.
- Select the field to open its settings panel on the right side.
Step 3: Configure the Radio Options
- In the field settings, add your standard options (for example: “Option 1”, “Option 2”, “Option 3”).
- Decide whether you are using a normal field (non–custom field) or a custom field. The Other Option works in both, but behaves differently in custom fields, as explained later.
Step 4: Enable the Other Option in GoHighLevel
- In the same Radio field settings, look for the toggle labeled Other Option.
- Switch the toggle to On.
- An additional “Other” choice will now appear at the end of your Radio list when the form is displayed to users.
Once enabled, respondents will see an “Other” selection and, when they click it, a text input field appears for their custom response.
Using Other Option with Normal Fields in GoHighLevel
When you use the Other Option on a standard (non-custom) Radio field in GoHighLevel, the behavior is straightforward:
- The respondent either picks one of your predefined options or selects “Other”.
- If they select “Other”, they can type any text answer.
- The individual answer appears in the form submission record but does not automatically create new field values for future respondents.
This is best when you only need to read the custom responses in submissions and do not need to reuse them as selectable options.
Using Other Option with Custom Fields in GoHighLevel
GoHighLevel custom fields allow you to store form responses directly in contact records. When you combine custom fields with the Other Option on a Radio field, the system helps keep your lists up to date.
Here is how it works for custom fields:
- You first define a custom Radio field and add some initial options.
- You enable the Other Option in that Radio custom field.
- When a user selects “Other” and types a unique value, that new value can become part of the custom field’s options list for future selections.
This means the list of options can expand based on real-world input from your contacts, while still keeping the data tied to a structured GoHighLevel custom field.
Practical GoHighLevel Use Cases for Other Option
Examples of when to use the Other Option inside GoHighLevel include:
- Industry selection: Provide core industries but allow “Other” for niche markets.
- Service interest: List your main services and let leads describe something custom if needed.
- Referral source: Offer typical sources (Google, Facebook, Referral) with “Other” for unique channels.
In all of these scenarios, GoHighLevel forms and surveys stay simple while still capturing detailed, accurate information.
Limitations and Notes for GoHighLevel Forms
- The Other Option is available only for Radio fields in GoHighLevel.
- The label “Other” is fixed and cannot be renamed from within the standard interface described in the source documentation.
- The feature is designed to collect free-form answers without overwhelming users with long option lists.
Before deploying your form or survey, always test the Radio field with the Other Option to ensure the answer is captured as expected in your GoHighLevel submissions and custom fields.
Further GoHighLevel Resources
To see the original documentation that this how-to is based on, visit the official GoHighLevel help article here: Forms and Surveys Other Option.
If you need broader CRM, automation, or funnel strategy support around GoHighLevel implementations, you can also explore expert services at Consultevo.
Summary: Mastering the Other Option in GoHighLevel
By correctly enabling and configuring the Other Option on Radio fields, you can make your GoHighLevel forms and surveys more flexible without sacrificing data structure. Use normal fields when you simply want to collect unique answers in submissions, and use custom fields when those answers should feed back into your contact records and dynamic option lists.
Implement these steps in your next GoHighLevel form or survey build so that every lead has a clear way to provide accurate, custom information, even when your preset options do not fully match their situation.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
“`