How to Forward Inbound Calls to the Mobile App in GoHighLevel
If your team uses ClickUp for project management and relies on GoHighLevel for communications, setting up call forwarding to the mobile app ensures no lead or client call is missed. This guide walks you step by step through configuring inbound call forwarding from your GoHighLevel sub-account to the mobile application so calls can ring directly on your smartphone.
The process uses the default phone number for your sub-account and lets you forward those calls straight to the user logged into the GoHighLevel mobile app. You will also see how to temporarily disable or re-enable this forwarding when needed.
Understanding GoHighLevel Call Forwarding to Mobile
Before you change any settings, it helps to understand what forwarding inbound calls to the GoHighLevel mobile app actually does:
- Incoming calls to your sub-account’s default number can be automatically routed to the mobile app user.
- The mobile app rings just like a normal phone call, allowing your team to answer leads wherever they are.
- Forwarding can be turned on or off per user without changing your phone number configuration.
This feature is ideal for small teams, solo agencies, or anyone who needs GoHighLevel calls to follow them outside the office.
Prerequisites for GoHighLevel Mobile Call Forwarding
Make sure the following items are ready before configuring call forwarding to the GoHighLevel mobile app:
- You have an active GoHighLevel account with at least one sub-account.
- Your sub-account has a default phone number assigned.
- You have installed the GoHighLevel mobile app on your iOS or Android device.
- You are logged into the mobile app with the same user as in your desktop account.
Once these requirements are met, you can configure forwarding in just a few clicks.
Step-by-Step: Enable Forwarding to the GoHighLevel Mobile App
Use the following steps to forward inbound calls from your sub-account’s default number to the GoHighLevel mobile app:
Step 1: Open the GoHighLevel Sub-Account Settings
- Log in to your GoHighLevel account via the web browser.
- From the Agency view, click on the sub-account where you want to set up forwarding.
- Once inside the sub-account, locate the left-hand navigation menu.
You will manage call forwarding from within this sub-account’s settings area.
Step 2: Access the Phone Number Settings in GoHighLevel
- In the sub-account menu, click on Settings.
- Within Settings, choose Phone Numbers (sometimes labelled as Numbers or similar depending on your interface version).
- Find the default number listed for the sub-account. This is the number that will be forwarded to the GoHighLevel mobile app.
Only calls to this default number are affected by the mobile app forwarding setting described here.
Step 3: Turn On Forward Inbound Calls to Mobile App
- Next to the default number, look for the option labelled Forward Inbound Calls to Mobile App.
- Toggle this setting On to enable forwarding.
- Confirm or save your changes if a Save button is shown.
Once this option is enabled, incoming calls to that default number will start ringing the GoHighLevel mobile app for the user who is logged in on the device.
How GoHighLevel Mobile Call Forwarding Works in Practice
After enabling forwarding, here is what you can expect in day-to-day use of GoHighLevel:
- When someone dials your sub-account’s default phone number, GoHighLevel routes the call to the mobile app.
- Your smartphone will ring through the GoHighLevel app, where you can answer, decline, or handle the call as usual.
- Call logs, recordings (if configured), and other call data continue to be stored inside the sub-account.
This ensures that your tracking, reporting, and workflow automation in GoHighLevel stay consistent, even when calls are answered on the go.
Temporarily Disabling GoHighLevel Mobile App Call Forwarding
You may not always want calls to ring on your mobile device. To temporarily stop calls from forwarding to the GoHighLevel app while keeping your default number active, follow these steps:
- Go back to the Settings > Phone Numbers section of your sub-account.
- Locate the same Forward Inbound Calls to Mobile App toggle for your default number.
- Switch the toggle Off.
- Save your settings if prompted.
With the toggle turned off, inbound calls to the default number will follow your standard routing rules in GoHighLevel instead of ringing the mobile app.
Troubleshooting GoHighLevel Mobile Call Forwarding
If calls are not reaching your GoHighLevel mobile app as expected, check the following points:
- Verify that the Forward Inbound Calls to Mobile App toggle is ON for the correct default number.
- Confirm you are logged into the GoHighLevel mobile app on your device with the correct user account.
- Ensure your phone has a stable internet connection (Wi-Fi or cellular data).
- Check app notification permissions so the GoHighLevel app is allowed to ring and show alerts.
If the setting appears correct but issues persist, compare your configuration with the official documentation at this GoHighLevel support article to confirm each step.
Best Practices for Using GoHighLevel Mobile Forwarding
To get the most out of forwarding inbound calls to the GoHighLevel mobile app, consider these best practices:
- Assign a clear default number: Make sure your default number is the one you share with leads and clients.
- Define user responsibility: Decide which team member should receive the forwarded calls in the GoHighLevel app.
- Combine with workflows: Use call outcomes in GoHighLevel to trigger follow-up tasks, even though calls are answered on mobile.
- Monitor performance: Regularly review call logs and missed calls to ensure no opportunity is slipping through.
By pairing mobile forwarding with strong internal processes, your GoHighLevel setup can support responsive, high-conversion communication.
Next Steps and Helpful Resources
Now that you know how to forward inbound calls to the GoHighLevel mobile app, you can refine your broader CRM and marketing automation strategy. For additional help with CRM implementations, integrations, and optimization, you can visit Consultevo for expert consulting resources.
To review or verify the specific configuration steps described here, always refer back to the official GoHighLevel documentation at How to Forward Inbound Calls to Mobile App. Following these steps carefully will ensure your inbound calls are correctly forwarded and that your team can reliably answer leads from anywhere using the GoHighLevel mobile app.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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