How to Configure From Address in GoHighLevel Campaigns

When building automated campaigns, many users compare tools like ClickUp for task workflows with GoHighLevel for marketing automation. In GoHighLevel you can customize the email From Address so emails appear to come from a specific user while still keeping replies tracked inside the CRM. This guide shows step-by-step how to use the From Address campaign configuration safely and correctly.

This how-to is based on the official GoHighLevel documentation and explains configuration, behavior, and best practices to avoid confusion in your inbox and your CRM conversations.

Understanding GoHighLevel From Address Behavior

Before changing any settings, it is important to understand what the From Address option in GoHighLevel actually controls inside a campaign.

• The From Address only affects the email sender shown to the contact.
• If you turn the setting on, the campaign emails show a specific user as the sender.
• If you leave it off, the sender will be the default location or system email configured in your GoHighLevel account.
• Replies will still be captured in GoHighLevel conversations, but the inbox where they also appear depends on the From Address you choose.

Because this setting changes how your contacts see your emails, you should always test carefully before using it at scale.

Prerequisites for Using GoHighLevel From Address

To use the From Address campaign feature effectively in GoHighLevel, make sure the following items are in place:

• You have a GoHighLevel account with access to the Campaigns or Workflows builder.
• At least one user is created in the sub-account, with a valid email address.
• Your domain and sending email are properly configured to send emails through GoHighLevel.
• You understand which inbox you want replies to appear in (user inbox or CRM only).

Once these basics are ready, you can safely configure the From Address for any new or existing campaign.

How to Enable From Address in a GoHighLevel Campaign

Follow these steps to enable and configure the From Address setting in your GoHighLevel campaign:

1. Open your sub-account

   Log into your GoHighLevel dashboard and switch to the correct sub-account where the campaign is located.

2. Go to Campaigns or Workflows

   Navigate to Marketing > Campaigns (or the relevant workflows section) where your email sequence is built.

3. Edit your campaign

   Select the campaign that sends emails to your contacts and open it in edit mode.

4. Locate the From Address configuration

   Inside the campaign settings, find the section labeled From Address. This is usually near the email-related options that control sender and reply behavior.

5. Toggle the From Address option on

   Turn on the From Address setting to allow sending from a specific user inside GoHighLevel.

6. Select the desired user

   Choose the user whose email address you want to appear as the sender on campaign emails. This user must exist in the same sub-account.

7. Save your campaign

   After selecting the user, save the campaign settings to apply the From Address configuration.

When the campaign runs, the system will send emails using the selected user’s address as the visible sender to your contacts.

How Replies Work with GoHighLevel From Address

The most important detail is how replies are routed when you enable From Address in GoHighLevel. The behavior is slightly different depending on which type of email is configured on the user.

Replies with a User Email in the Same Domain

If the user you select has an email address that is set up as a normal sending email under your domain and integrated with GoHighLevel:

• Contacts will see the user’s name and email as the sender.
• When a contact replies, the response will:
• Appear in the user’s connected email inbox (such as Google or Outlook, if integrated).
• Also be logged in the GoHighLevel conversations section for that contact.
• This configuration is useful when a specific sales or support user must see replies in their personal inbox and in the CRM simultaneously.

Replies with a GoHighLevel System Email

If the selected user is associated with a GoHighLevel system email or an email not directly connected to an external inbox:

• The From Address still shows that user to the contact.
• Replies from contacts are captured inside the GoHighLevel conversations area.
• However, the replies may not appear in an external inbox, depending on how the email is integrated.

Always confirm how the user’s email is integrated so you know exactly where the replies will show up.

Best Practices for Using From Address in GoHighLevel

To keep your automations clean and avoid issues, follow these recommended best practices when working with the From Address features in GoHighLevel campaigns.

Match From Address to the Relationship

Choose a sender that makes sense to the contact:

• Use a sales user’s email for sales or quote follow-ups.
• Use a support or success user for onboarding and troubleshooting sequences.
• Use a general brand email only when a personal relationship is not required.

Test Before Sending to a Large List

Always test the configuration before launching to your full audience:

• Create a test contact with your own email address.
• Run the campaign for this single contact.
• Check which sender appears in your inbox.
• Reply to the email and confirm where the reply appears:
• In the GoHighLevel conversations section.
• In the correct user inbox (when applicable).

Keep a Clear Ownership Strategy

Decide which user should own replies for each type of automation and configure From Address accordingly. This prevents:

• Multiple users assuming someone else is handling replies.
• Contacts getting confused because different senders appear in different emails of the same sequence.

Troubleshooting GoHighLevel From Address Issues

If something does not work as expected with the From Address setting in GoHighLevel, use the following checks.

Sender Does Not Match the Selected User

If the email appears to come from another address:

• Re-open the campaign and confirm the correct user is selected in the From Address field.
• Verify there is no override at the individual email step level that changes the sender.
• Check that your default location sender is not being used because the setting was not saved.

Replies Not Showing in GoHighLevel Conversations

If replies are missing from the CRM conversation thread:

• Confirm that email routing is still active and verified.
• Check if the reply went only to the external inbox and not synced back.
• Review your email integration and ensure it is properly connected.

Replies Going to the Wrong User

If replies show up in a different user’s inbox than expected:

• Check which user email is actually assigned to the selected sender in GoHighLevel.
• Confirm that the external email integration is not forwarding or aliasing messages elsewhere.

Reference and Further Help for GoHighLevel Users

You can review the original From Address documentation directly on the GoHighLevel help center here: GoHighLevel From Address campaign configurations.

If you need strategic help designing campaigns, improving deliverability, or structuring automations beyond the basic From Address setup, you can also consult specialists at Consultevo for additional guidance and implementation support.

By understanding and correctly configuring the From Address inside your GoHighLevel campaigns, you ensure that emails look professional, replies go to the right place, and every interaction is captured clearly in your CRM conversations.

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