Global Services in GoHighLevel

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Global Services in GoHighLevel

If you use ClickUp for project management and want a reliable scheduling system, understanding global services in GoHighLevel will help you manage bookings consistently across your account. Global settings in the Services section let you control how appointments behave for all existing and future services from a single location.

This how-to guide walks you through accessing, understanding, and configuring each global setting so you can standardize your scheduling experience for team members and clients.

How to Access Global Services in GoHighLevel

Global settings live inside the Services area of your account. Follow these steps to open them:

  1. Log in to your GoHighLevel account.
  2. Navigate to the Calendars or Appointments section, depending on your layout.
  3. Open the Services area where your booking services are managed.
  4. Locate and click the Global Settings option for Services.

Once opened, you will see several tabs controlling different aspects of how services behave globally.

Overview of Global Settings in GoHighLevel Services

The global area in GoHighLevel Services is designed to apply consistent rules to all services without editing them one by one. These settings typically affect:

  • How many bookings can be made per time slot and per day
  • Whether a lead capture form is required for booking
  • How availability and time zones are handled
  • What information is collected during the booking process

Changes you make here apply to all services that use global defaults. This is ideal when you need a unified policy across multiple calendars and appointment types.

Configuring Booking Limits in GoHighLevel Global Services

Booking limits determine how many appointments can be scheduled in a given time frame, protecting your team from being overbooked.

Set Maximum Bookings per Time Slot

Use this option to control how many clients can book the same time slot:

  1. In Global Services settings, open the tab related to Availability or Booking Rules.
  2. Find the setting labeled similar to Max bookings per time slot.
  3. Enter the maximum number of appointments allowed for each slot.
  4. Save your changes to apply them across all services that follow global settings.

This is especially useful if several team members share a pooled calendar or if you run group sessions and want a cap on attendance.

Set Maximum Bookings per Day

To control daily workload, adjust the global setting that limits total daily bookings:

  1. In the same area, locate Max bookings per day or a similarly named field.
  2. Set the maximum number of appointments allowed per day for each service using global defaults.
  3. Save the configuration.

By using this limit, GoHighLevel helps keep your schedule manageable and reduces the risk of burnout or scheduling conflicts.

Managing Lead Capture Forms in GoHighLevel Services

Lead capture settings define what information you collect from visitors when they book. Configuring this globally ensures every appointment gathers the same essential data.

Turn Lead Capture On or Off Globally

To control whether a form appears before a booking is confirmed:

  1. Open the Lead Capture or Form tab in the Global Services area.
  2. Use the toggle or dropdown to enable or disable lead capture for all services using global settings.
  3. Save your changes so the behavior updates across your services.

When lead capture is enabled, GoHighLevel will require visitors to submit their details before the system creates an appointment.

Choose Which Fields Are Required

You can define which pieces of information are mandatory for every booking:

  1. Within the same global lead capture section, locate the list of fields (such as name, email, phone, notes).
  2. Mark checkboxes or toggles to set each field as Required or Optional.
  3. Adjust the order of fields if the interface allows reordering.
  4. Save the settings.

Standardizing these fields in GoHighLevel ensures your team always receives the minimum necessary information to follow up with leads efficiently.

Configuring Availability and Time Settings in GoHighLevel

Availability settings determine when services can be booked and how time zones are interpreted.

Set Global Availability Windows

To define general operating hours that apply to all services using global defaults:

  1. In Global Services, open the Availability or Working Hours tab.
  2. Set the start and end times for each day of the week you want to be bookable.
  3. Disable any days where you do not accept appointments.
  4. Save to apply these hours across all relevant services.

These global hours act as a master schedule, and individual services can be configured to follow or override them when necessary.

Adjust Time Zone Behavior

GoHighLevel lets you control how time zones are applied so clients see accurate booking times:

  1. Within the same availability or advanced settings area, locate options related to Time Zone.
  2. Choose whether the calendar should display times in your account time zone or detect the visitor’s time zone.
  3. Confirm and save your selection.

This prevents confusion for remote clients and reduces the chance of missed appointments due to time zone mismatches.

Applying Global vs. Service-Level Settings in GoHighLevel

Each individual service can either inherit global settings or use custom configurations. Understanding the difference helps you decide when to rely on global rules.

  • Global settings: Best for standard policies, such as default booking limits, basic lead capture, and core availability.
  • Service-level overrides: Ideal when one service needs different rules, like a special workshop with higher capacity or extended hours.

When creating or editing a service, look for options like Use global settings or Custom settings. Select the appropriate choice based on how standardized you want that service to be.

Best Practices for Using Global Services in GoHighLevel

To get the most value from global Services settings, follow these recommendations:

  • Define your standard booking policy first, then configure global settings to match.
  • Use global limits to prevent double-booking and control team workload.
  • Enable lead capture globally to keep your CRM full of consistent contact records.
  • Review availability quarterly or when your business hours change.
  • Use service-level overrides sparingly so most services remain easy to manage.

With a clear strategy, GoHighLevel becomes a central hub for predictable, automated scheduling across your organization.

Additional Resources for GoHighLevel Users

For more detailed reference on the exact fields and latest interface layout, review the official documentation here: Global Settings in Services.

If you need expert implementation, funnel strategy, or CRM consulting around GoHighLevel, you can explore professional help at Consultevo.

By configuring these global options carefully and testing a few bookings end to end, you ensure your GoHighLevel services work consistently for every user and every service you add in the future.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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