How to Set Up Two-Way Gmail Email Sync in GoHighLevel

Connecting Gmail to your CRM keeps communication organized, whether you are managing tasks in ClickUp or handling leads in GoHighLevel. This guide walks you step by step through setting up two-way Gmail email sync so your inbox and GoHighLevel stay perfectly aligned.

By the end, you will know how to connect Gmail, choose the correct mailboxes, and confirm that every email thread appears reliably in your conversations.

What Two-Way Email Sync in GoHighLevel Does

Before you set anything up, it is important to understand what the two-way email sync feature does inside GoHighLevel.

• Syncs incoming and outgoing Gmail messages with contact conversations.
• Lets you reply from GoHighLevel and see that reply in Gmail.
• Keeps a unified conversation history with your leads and clients.
• Reduces manual copying and pasting between inbox and CRM.

The feature focuses on reliability for regular daily communication rather than one-off bulk marketing blasts.

Requirements for GoHighLevel Gmail Sync

Make sure you meet these requirements before starting the setup process.

• A valid Gmail or Google Workspace email account.
• Admin or appropriate permissions inside your GoHighLevel account.
• Browser access to your Google account for the authorization steps.
• Correct time zone and profile details set in your GoHighLevel user settings.

Having these items ready helps you avoid connection errors or partial sync issues later.

Step-by-Step: Connect Gmail to GoHighLevel

Follow the steps below in order. If you already started the process and stopped midway, it is usually best to remove the partial connection and restart from step one.

Step 1: Open GoHighLevel Settings

1. Log in to your GoHighLevel account.
2. In the left sidebar, click on Settings.
3. From the Settings menu, select the option related to Profile or My Staff (depending on your account layout).

You must be in the correct user profile because the email sync is tied to a specific user, not the entire company by default.

Step 2: Locate the Email or Gmail Sync Area

1. Inside your profile page, scroll until you find the section for Email or Two-Way Email Sync.
2. Look for a button or link labeled Connect, Connect Gmail, or Add Email Account.

This area is where GoHighLevel manages the authentication handshake with your Gmail account.

Step 3: Authorize GoHighLevel in Google

1. Click the Connect or Connect Gmail button.
2. A Google sign-in window will appear.
3. Select the Gmail or Google Workspace account you want to connect.
4. Review the requested permissions carefully.
5. Click Allow to grant access so GoHighLevel can read and send email on your behalf.

If you have multiple Gmail accounts, double-check that you are connecting the correct address, because this is the one GoHighLevel will use for conversations and replies.

Step 4: Confirm the Connected Gmail Address

1. Once approved, you will be redirected back to your GoHighLevel profile.
2. Look for a status indicator that shows your Gmail address and a connected or active label.
3. If there is an option such as Make Default, enable it to ensure this Gmail account is used for outgoing messages.

If you do not see any confirmation, refresh your browser and revisit the email sync section to verify that the connection saved correctly.

Configure GoHighLevel Email Sync Behavior

After initial connection, you should review what gets synced and how it appears in your GoHighLevel conversations.

Choose Folders or Labels to Sync

Depending on your account, you may see options to specify which Gmail folders or labels sync with GoHighLevel.

• Primary inbox messages are typically included by default.
• Some setups let you select additional labels for syncing specific types of emails.
• Spam or Trash folders are usually excluded for data cleanliness.

Adjust these options so that only relevant lead or client emails appear in your CRM.

Set Default “From” Address in GoHighLevel

To maintain brand consistency, review what address appears as the sender on outgoing messages.

1. In your profile, locate the From Email or Default Sender field.
2. Confirm that it matches the Gmail you just connected.
3. Save your changes.

This ensures that replies land back in the same Gmail inbox that GoHighLevel is syncing.

Test the GoHighLevel Gmail Sync

After configuration, run a few quick tests to verify that two-way sync is working correctly.

Send a Test Email from GoHighLevel

1. Open any contact record inside GoHighLevel.
2. Go to the Conversations tab for that contact.
3. Click to compose a new email.
4. Send a simple test message to your own address or a test inbox.
5. Check your Gmail inbox to confirm the email arrives.

If the test email appears with the correct sender address, the outgoing side of the integration is working.

Reply from Gmail and Check GoHighLevel

1. Open the test email in Gmail.
2. Click Reply and send a brief response.
3. Return to the same contact conversation inside GoHighLevel.
4. Confirm that your reply from Gmail is visible in the thread.

Seeing both directions of the exchange in the conversation confirms that two-way sync is active.

Troubleshooting GoHighLevel Gmail Sync Issues

If messages are missing or delays occur, walk through these common troubleshooting steps.

• Refresh authorization: Disconnect and reconnect your Gmail account if permissions were changed in Google.
• Check Google security alerts: Look for any blocked sign-in attempts or security notifications.
• Verify the correct user: Make sure you are using the same user profile in GoHighLevel that originally connected Gmail.
• Allow time for sync: Initial syncing can take a few minutes, especially for accounts with a large volume of email.

If problems continue, review the official documentation for two-way email sync at this GoHighLevel Gmail sync support article or contact platform support.

Best Practices for Using GoHighLevel with Gmail

Once two-way email sync is working, follow these practices to keep communication clean and efficient.

• Use consistent email addresses across all your tools, including project apps like ClickUp, your website forms, and GoHighLevel.
• Regularly archive or label emails within Gmail to keep your inbox manageable.
• Keep sensitive or private conversations in secure channels if needed, following your internal policies.
• Use CRM automation in GoHighLevel to trigger follow-ups based on email activity where appropriate.

These habits help your team get the full value from the integration without clutter.

Next Steps and Additional GoHighLevel Resources

With two-way Gmail sync configured, you can extend your workflow further:

• Set up automations to assign tasks based on email responses.
• Combine email, SMS, and pipeline stages for full-funnel tracking.
• Integrate additional tools through native features or third-party connectors.

If you want expert help optimizing your CRM and email setup, you can explore services from Consultevo, a consultancy that focuses on system optimization and automation.

Proper Gmail integration ensures that every important conversation is captured in GoHighLevel, giving your team a unified view of customer relationships and better control over follow-ups.

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