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Hide SMTP Help Link in GoHighLevel

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Hide the SMTP Setup Help Doc Link in GoHighLevel

If you provide client-facing documentation in tools like ClickUp and want full control over what customers see inside GoHighLevel, you can hide the default SMTP setup help doc link. This ensures your users follow your own email configuration guide instead of the platform’s generic help article.

By adjusting a simple setting in your agency view, you can clean up the interface, prevent confusion, and keep your brand and processes front and center for every sub-account.

Why Hide the SMTP Help Link in GoHighLevel?

The default SMTP setup help link in GoHighLevel opens a public support article that explains how to configure email services. While useful in many cases, it may not fit your own documentation standards or your preferred configurations.

Hiding this link is helpful when you:

  • Use a custom email setup workflow for your agency clients.
  • Provide branded support documentation hosted on your own site or a platform like ClickUp.
  • Want to avoid client confusion from multiple or conflicting email setup instructions.
  • Need a minimalist, white-label experience inside GoHighLevel.

Fortunately, the option to remove this link is built directly into the agency settings so you do not need custom code.

Where the SMTP Help Doc Link Appears in GoHighLevel

Before you hide the link, it helps to understand where users are seeing it. In most GoHighLevel sub-accounts, the SMTP help doc link shows up within the email or SMTP configuration area, usually next to or under the SMTP settings. It opens a GoHighLevel support page with detailed configuration guidance.

If your team or clients keep clicking that link instead of following your internal training, you can turn it off globally at the agency level.

Step-by-Step: Hide the SMTP Setup Help Doc Link in GoHighLevel

Follow these steps from the agency dashboard to hide the SMTP setup help link across your accounts.

Step 1: Log in to Your GoHighLevel Agency Account

  1. Sign in using your agency-level GoHighLevel credentials.
  2. Make sure you are in the Agency View, not inside a specific sub-account.

You must have the proper permissions to access and change agency-wide settings.

Step 2: Open the Agency Settings in GoHighLevel

  1. From the left-hand navigation, find and click on Settings while in Agency View.
  2. Within the settings section, look for the area that controls interface or support options related to email or SMTP configuration.

The ability to hide the SMTP help doc link is managed from this part of the GoHighLevel agency configuration panel.

Step 3: Locate the SMTP Setup Help Doc Link Option

  1. Inside Agency Settings, scroll until you see a toggle or checkbox labeled similar to Show SMTP Setup Help Doc Link or Hide SMTP Help Link.
  2. This control specifically manages whether the standard GoHighLevel SMTP help article link is visible to sub-account users.

The exact text of the label can vary slightly over time, but it will clearly reference the SMTP setup help doc link.

Step 4: Disable the SMTP Help Doc Link

  1. Turn the toggle off or uncheck the box that enables the SMTP help doc link.
  2. Click Save or Update at the bottom or top of the settings page to apply the change.

Once saved, GoHighLevel will stop displaying the default SMTP setup help link for users in your sub-accounts.

Step 5: Confirm the Change in a Sub-Account

  1. Switch from Agency View to any client sub-account.
  2. Navigate to the email or SMTP configuration section where the help link previously appeared.
  3. Verify that the SMTP setup help doc link is now hidden.

If the link still appears, refresh the page or log out and back in to ensure the GoHighLevel settings have propagated correctly.

Replace the Hidden GoHighLevel Link With Your Own Docs

After you remove the default SMTP help link in GoHighLevel, you should provide an alternative resource so your clients still know how to configure their email settings. Consider adding:

  • A link to your internal email setup document in ClickUp or another knowledge base.
  • A branded PDF or HTML guide embedded within your membership or support portal.
  • A short video walkthrough hosted on a private page.

You can direct users to your preferred guides by placing links in:

  • Onboarding emails or welcome campaigns.
  • Custom menus or dashboard widgets inside GoHighLevel.
  • Your own support or agency website, such as a training hub created with a provider like Consultevo.

Benefits of Controlling the SMTP Help Experience in GoHighLevel

Hiding the default link and replacing it with your own resources gives you more control over how clients work inside GoHighLevel.

  • Consistent instructions: Everyone follows the same, up-to-date configuration steps you provide.
  • Reduced support tickets: Fewer questions caused by conflicting or overly technical generic help content.
  • Better white-labeling: Clients see your material and your branding instead of generic GoHighLevel documentation.
  • Easier training: Your team can reference a single source of truth when helping clients configure email.

Troubleshooting the SMTP Help Doc Link Setting in GoHighLevel

If you encounter issues while trying to hide the SMTP setup help link, keep these points in mind:

  • Permission level: Only users with agency-level access can change this setting in GoHighLevel.
  • Browser cache: Clear cache or use an incognito window if the interface still shows the link.
  • Sub-account overrides: Confirm no other customization is re-introducing the link via custom code.
  • Platform updates: If you no longer see the toggle mentioned in this guide, review the official article for the latest instructions.

You can always reference the original support documentation from the platform’s help center here: Hide the SMTP Setup Help Doc Link.

Summary: Streamline Email Setup in GoHighLevel

By disabling the SMTP setup help doc link in GoHighLevel and directing clients to your own instructions, you deliver a more consistent, branded experience. Use the simple agency setting described above, verify the change in a test sub-account, and then share your preferred documentation so every client configures email the way you intend.

This small change gives you tighter control over the onboarding journey while still leveraging all the powerful CRM and automation features built into GoHighLevel.

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