How to Configure the Idle Reminder Timer in GoHighLevel
If your team works in ClickUp for task management and uses GoHighLevel for client conversations, setting up the idle reminder timer ensures agents don’t miss customer messages after periods of inactivity. This guide walks you step by step through enabling and configuring idle reminders inside the conversations inbox.
The idle reminder timer sends a notification to the assigned user when a conversation has been idle for a specific amount of time. This helps maintain fast response times and better customer satisfaction.
What the GoHighLevel Idle Reminder Timer Does
The idle reminder feature in GoHighLevel monitors conversations in the inbox and alerts the assigned user when there has been no new reply in a set period.
Key points about how it works:
- It tracks the time since the last message in a conversation.
- When the timer limit is reached, a reminder notification is sent.
- The goal is to prevent conversations from being forgotten or delayed.
This is particularly useful for support and sales teams who manage many conversations each day.
Accessing the Conversations Settings in GoHighLevel
Before you can enable the idle reminder timer, you must open the conversation settings inside GoHighLevel.
- Log in to your GoHighLevel account.
- Navigate to the sub-account where you want to configure the timer.
- From the left-hand menu, open the Conversations section.
- Locate and click on the Settings or Configuration area for conversations.
Once you are in the conversation configuration panel, you will be able to see the options related to the idle reminder timer.
How to Enable the GoHighLevel Idle Reminder Timer
After you reach the conversation settings, you can turn on the idle reminder timer for your team.
- Find the option labeled Idle Reminder Timer or similar.
- Toggle the setting to On to activate the feature.
- Choose the time interval after which an idle reminder should be triggered.
Once enabled, the timer will apply to conversations according to your configured rules and timing.
Choosing an Idle Time Interval in GoHighLevel
Select an idle timeframe that makes sense for your workflows in GoHighLevel. Common examples include:
- 5–15 minutes – For high-volume live chat support.
- 30–60 minutes – For standard sales and support follow-up.
- Several hours – For low-priority or after-hours queues.
Adjust the time interval so that agents have a reasonable window to respond without generating excessive notifications.
How Idle Reminder Notifications Work in GoHighLevel
Once the idle reminder timer is enabled in GoHighLevel, the platform will start monitoring conversation activity.
In general, the reminder logic works as follows:
- A conversation is assigned to a user.
- No messages are sent or received for the configured idle period.
- When the time threshold is reached, an idle reminder is triggered for the assigned user.
- The reminder prompts the user to re-engage or respond to the conversation.
The actual notification method (e.g., in-app, email, or other supported channel) depends on your broader notification settings inside the platform.
When the GoHighLevel Idle Timer Resets
The idle reminder timer resets based on new activity within the conversation. Typical reset events include:
- The contact sends a new message.
- The assigned user or another team member replies.
- The conversation status is updated or closed, depending on your configuration.
Any of these actions usually restart the timer so that reminders are only sent when a conversation truly becomes inactive.
Best Practices for Using Idle Reminders in GoHighLevel
To get the most value from idle reminders in GoHighLevel, consider the following tips:
- Match the timer to your SLAs – Align the idle interval with your promised response times.
- Avoid very short timers – Extremely short intervals can overwhelm agents with too many alerts.
- Train your team – Make sure users know what idle reminders mean and how to respond.
- Monitor and adjust – If your agents receive too many or too few reminders, tweak the idle settings.
Regularly review performance metrics, such as response times and resolution times, to confirm that the timer is supporting, not hindering, your workflow.
Troubleshooting the Idle Reminder Timer in GoHighLevel
If your team is not receiving idle reminders as expected in GoHighLevel, verify the following:
- The idle reminder timer is actually enabled in conversation settings.
- The correct time interval is set (not too long for your use case).
- Conversations are properly assigned to users.
- Notification preferences for each user are configured to allow reminders.
If the issue persists, compare your configuration with the official documentation to ensure all options are properly set.
Official GoHighLevel Idle Reminder Documentation
For the most precise and up-to-date information on the idle reminder timer behavior, consult the official help article here: GoHighLevel Idle Reminder Timer Help Guide.
This source explains the current behavior and any new options that may have been added or updated.
Where GoHighLevel Idle Reminders Fit in Your Workflow
Idle reminders in GoHighLevel are just one piece of a larger communication workflow. They complement other automation and assignment rules you may already use.
You can combine this feature with:
- Round-robin or custom assignment rules.
- Automated follow-up sequences.
- Pipelines and status tracking for leads and tickets.
By coordinating these tools, your team can minimize missed messages and maintain consistent response standards.
Next Steps for Optimizing Your GoHighLevel Setup
Once your idle reminder timer is configured correctly in GoHighLevel, consider reviewing other parts of your CRM and automation stack to ensure everything works together smoothly.
If you need strategic help mapping out workflows, automation, or integrations around your CRM, you can find additional resources and consulting services at Consultevo.
With idle reminders properly set up and tuned, your team will be better equipped to respond quickly, reduce delays, and provide a more reliable experience for every contact managed through GoHighLevel.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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