GoHighLevel Image Review Guide

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How to Attach Images to Review Requests in GoHighLevel

Using ClickUp or any other project management tool to plan client campaigns is helpful, but sending optimized review requests directly inside GoHighLevel is what actually collects testimonials. This guide walks you step-by-step through attaching images to your SMS and email review requests so you can boost engagement and response rates.

The process is simple: you first enable attachments in your reputation settings, then configure your SMS and email templates, and finally send or automate review requests that include eye-catching visuals.

Why Use Images in GoHighLevel Review Requests

Adding images to review messages in GoHighLevel helps your requests stand out in crowded inboxes and SMS streams. Visuals attract attention, build trust, and can remind customers of the product or service they experienced.

  • Increase open and click-through rates
  • Reinforce your branding with logos or product photos
  • Make instructions clearer with screenshots or graphics
  • Encourage customers to complete reviews faster

Before you begin, make sure your account has access to the Reputation module and that your media assets (logos, photos, or graphics) are ready to upload.

Accessing Reputation Settings in GoHighLevel

To attach images to review requests, you start by updating your Reputation settings in GoHighLevel.

  1. Log in to your GoHighLevel account.

  2. Select the appropriate sub-account where you manage reviews.

  3. In the left-side navigation menu, click on Reputation.

  4. Inside the Reputation area, locate and open the Settings tab.

All image attachment options for review requests will be managed from this Reputation settings section.

Enabling Image Attachments for GoHighLevel SMS Review Requests

Once you are in Reputation settings, you can enable image attachments for SMS messages sent through GoHighLevel.

  1. Within Reputation > Settings, scroll to the SMS Review Request section.

  2. Locate the option that controls adding media or images to SMS review requests.

  3. Toggle the setting to enable image attachments for SMS.

  4. Click the media or image upload button (usually represented by an image or paperclip icon).

  5. Select the image file from your computer or from the media library.

  6. Wait for the upload to complete, then confirm that a thumbnail or file name appears in the SMS template area.

After saving, your SMS review requests will be sent as MMS messages, including the attached image, whenever that template is used.

Best Practices for GoHighLevel SMS Review Images

  • Use small file sizes to keep messages lightweight and fast to deliver.
  • Make sure the key message is readable even on small mobile screens.
  • Avoid too much text on the image; keep it visually simple.
  • Test the SMS on your own phone to confirm how it renders with different carriers.

Attaching Images to GoHighLevel Email Review Requests

Email review requests in GoHighLevel can include embedded images or uploaded files that appear directly in the email body. This allows you to highlight your brand, feature a product, or visually show customers where to click to leave feedback.

  1. In Reputation > Settings, navigate to the Email Review Request section.

  2. Open the email template editor used for your review requests.

  3. Use the image icon in the toolbar to insert an image from your GoHighLevel media library or upload a new file.

  4. Choose the image file and insert it into the body of the email at the position you prefer.

  5. Resize or align the image within the editor so the email is easy to read.

  6. Save the updated email template.

Once saved, every review request email sent from that template will include the selected image, making your message more visually appealing and branded.

Best Practices for GoHighLevel Email Review Images

  • Keep images under common email size limits to avoid deliverability issues.
  • Use ALT text that briefly describes the image for accessibility.
  • Place the image near the call-to-action button or review link.
  • Ensure the email still looks good if images are blocked by the recipient’s email client.

Sending Review Requests with Images in GoHighLevel

After you attach images to your templates, you can begin sending review requests manually or via automation inside GoHighLevel.

Sending Manual Review Requests

  1. Go to the Reputation section in your chosen sub-account.

  2. Click on the option to send a new review request.

  3. Select whether you want to send an SMS, email, or both.

  4. Choose the contact(s) you want to request a review from.

  5. Verify that the correct SMS or email template (the one containing images) is selected.

  6. Send the review request.

The recipient will now receive a visually enhanced SMS or email that includes your attached image, along with the link or button to leave a review.

Automating Review Requests in GoHighLevel

You can also automate review requests so that images are sent every time a customer completes a specific action.

  1. Open the Workflows or Automation area in GoHighLevel for your sub-account.

  2. Create or edit a workflow that triggers after a key event (for example, after an appointment is completed or a pipeline stage is moved to “Won”).

  3. Add an action to send an SMS or email review request.

  4. Select the review request templates that already include your images.

  5. Save and activate the workflow.

From this point on, every time the workflow triggers, GoHighLevel will automatically send image-based review requests without needing manual intervention.

Troubleshooting Image Issues in GoHighLevel Review Requests

If your contacts are not seeing the images, or if messages fail to send, consider the following checks.

  • File size too large: Compress images and re-upload them to GoHighLevel.
  • Unsupported format: Use standard image formats such as JPG or PNG.
  • Carrier limitations (SMS): Some carriers compress or alter MMS files; test different sizes and dimensions.
  • Email client blocking images: Encourage contacts to add your sending address to their safe sender list.
  • Template not updated: Confirm you saved the correct template in Reputation settings and in your workflow.

Additional Resources for Optimizing GoHighLevel Review Campaigns

To go deeper into the platform features and make sure you follow the current recommended process for attaching images to review requests, you can review the original product documentation here: official guide to attaching images to review requests.

If you need broader strategic help implementing review campaigns, funnel structures, and automations around GoHighLevel, you can explore consulting resources at Consultevo for advanced support.

Conclusion: Make Your GoHighLevel Review Requests Stand Out

By enabling image attachments in Reputation settings, customizing SMS and email templates, and integrating them into your automations, you significantly improve how review requests perform inside GoHighLevel.

Follow the steps in this guide to:

  • Enable image attachments for SMS review requests
  • Insert branded images into email review templates
  • Send and automate visually rich review campaigns

With consistent, image-enhanced requests, your GoHighLevel account becomes a powerful engine for gathering social proof and building trust with future customers.

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