GoHighLevel In‑Person Payments Guide

/ CRM, GHL / By

GoHighLevel In-Person Payments with NMI and Authorize.net

This guide explains how to accept in-person payments using ClickUp-style actionable steps inside the GoHighLevel Mobile POS. You will learn how to connect NMI or Authorize.net, charge customers on the spot, and process refunds using the GoHighLevel mobile app.

The Mobile POS feature lets you securely collect payments in person from your phone or tablet while staying fully integrated with your GoHighLevel contacts, invoices, and pipelines.

What You Need Before Using GoHighLevel Mobile POS

Before you start processing in-person payments, confirm that your GoHighLevel account and payment gateways are correctly configured.

  • An active GoHighLevel account with access to the Mobile App
  • A connected NMI or Authorize.net merchant account
  • Mobile device with GoHighLevel app installed and updated
  • Proper user permissions to access payments and POS features

If you need professional help optimizing funnels, automation, or POS workflows around GoHighLevel, you can visit Consultevo for strategic consulting.

How to Access GoHighLevel Mobile POS

Follow these steps to open the Mobile POS inside the GoHighLevel app.

  1. Open the GoHighLevel mobile app on your device.

  2. Select the correct sub-account/location where you want to accept the payment.

  3. Navigate to the Payments or POS section, depending on your app layout.

  4. Tap on the Mobile POS icon or menu option to launch the in-person payment screen.

Once you are in the Mobile POS screen, you will be able to enter a payment amount, choose or create a contact, and initiate a card payment using the connected payment gateway.

Connecting NMI or Authorize.net to GoHighLevel

To take in-person payments, you must first connect your NMI or Authorize.net account to GoHighLevel from the web interface.

  1. Log in to your GoHighLevel account from a web browser.

  2. Go to the Settings area of the location where you will process payments.

  3. Click on Payments or Integrations, depending on your interface version.

  4. Select NMI or Authorize.net as the payment provider.

  5. Enter the required API credentials from your merchant account:

    • For NMI: API key and other requested details.
    • For Authorize.net: API Login ID and Transaction Key.

  6. Save the integration settings and confirm that the status shows as Connected.

After the gateway is connected, the Mobile POS in GoHighLevel will use this integration to process card-present transactions.

Using GoHighLevel Mobile POS to Charge a Customer

Once NMI or Authorize.net is connected, you can start accepting payments in person directly from your GoHighLevel app.

Step 1: Open a New POS Transaction in GoHighLevel

  1. From the GoHighLevel mobile app, access the correct location.

  2. Tap on Mobile POS.

  3. Confirm that the correct payment gateway (NMI or Authorize.net) is selected, if the app shows a gateway selector.

Step 2: Add Amount and Order Details

  1. Enter the total amount to be charged to the customer.

  2. Add a short description, item name, or note about the sale, such as “Consultation fee” or “Product purchase.”

  3. Review the amount and confirm taxes or fees as needed.

Step 3: Select or Create a Contact in GoHighLevel

  1. Tap to select an existing contact from your GoHighLevel contact list.

  2. Use the search bar to find the correct customer if needed.

  3. If the person is new, create a new contact by entering their name, email, and phone number before processing the payment.

Attaching the payment to a contact helps you keep track of purchase history, follow-ups, and marketing automation inside GoHighLevel.

Step 4: Capture the Card Payment

  1. Tap the button to proceed to payment.

  2. Ask the customer for their card details and enter them securely in the Mobile POS form, or use any supported card reader if available for your gateway.

  3. Confirm the amount and submit the transaction.

  4. Wait for the authorization response from NMI or Authorize.net. You should see a success or failure message.

When the transaction is approved, GoHighLevel records the payment and associates it with the selected contact, enabling downstream automation and reporting.

Sending Receipts from GoHighLevel Mobile POS

After a successful payment, you can send a receipt to your customer directly from GoHighLevel.

  1. On the confirmation screen, look for options to send a receipt.

  2. Choose to send it via email or SMS, depending on what is available and what you have on file.

  3. Confirm the contact details and send the receipt.

The receipt will include transaction details recorded by NMI or Authorize.net and stored within your GoHighLevel system for future reference.

How to Refund an In-Person Payment in GoHighLevel

If you need to reverse a transaction taken through the Mobile POS, you can process a refund through GoHighLevel, which will then pass the request through to NMI or Authorize.net.

Step 1: Locate the Original Transaction

  1. Log into your GoHighLevel web app or mobile app.

  2. Navigate to Payments or the Transactions list.

  3. Search for the specific payment using the contact name, amount, or date.

Step 2: Initiate the Refund

  1. Open the transaction details screen.

  2. Click or tap the Refund button.

  3. Choose whether to issue a full or partial refund, if the interface allows.

  4. Confirm the refund request.

The refund will be sent to the gateway (NMI or Authorize.net) and processed back to the customer’s card. GoHighLevel will update the transaction record to show the refund status.

Troubleshooting GoHighLevel Mobile POS Issues

If you encounter problems while using GoHighLevel Mobile POS, use the checklist below.

  • Payment not processing: Verify that your NMI or Authorize.net credentials are correct and that your account is active.
  • Gateway not showing: Make sure the payment gateway is connected at the correct location inside GoHighLevel.
  • App errors: Update the GoHighLevel app to the latest version and restart your device.
  • Declined cards: Confirm funds with the customer and check with the gateway provider if repeated declines occur.

For more detailed, official instructions and screenshots, review the original documentation on accepting in-person payments with NMI and Authorize.net in the Mobile POS here: GoHighLevel Mobile POS Help Article.

Best Practices for GoHighLevel In-Person Payments

To get the most out of in-person payments in GoHighLevel, follow these tips:

  • Always connect payments to a contact for better tracking.
  • Use tags and pipelines to trigger automations after a successful payment.
  • Regularly review payment reports within GoHighLevel to monitor revenue.
  • Train your team on using the Mobile POS interface to minimize errors.
  • Keep your NMI or Authorize.net credentials secure and up to date.

By integrating card-present payments into your workflows, you centralize sales data inside GoHighLevel and simplify reporting, automation, and client management.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`

Verified by MonsterInsights