Interactive WhatsApp in GoHighLevel

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Interactive WhatsApp in GoHighLevel

Interactive WhatsApp messages are a powerful way to collect structured replies from leads and customers. While ClickUp is great for task management, you can use GoHighLevel to automate two-way conversations directly inside WhatsApp using pre-defined buttons and quick replies. This guide explains, step by step, how to enable and send interactive messages so your contacts can respond with a single tap.

What are Interactive WhatsApp Messages in GoHighLevel?

Interactive WhatsApp messages in GoHighLevel are special templates that include buttons. Instead of asking contacts to type free-form answers, you offer clear options they can tap. This keeps replies consistent, easy to track, and ideal for automation.

There are two main types of interactive WhatsApp templates you can configure:

  • List Messages — Vertical list of up to 10 options.
  • Reply Button Messages — Up to 3 quick reply buttons under your question.

You configure both types inside the same template builder, then submit them for WhatsApp approval before using them in workflows or manual conversations within GoHighLevel.

Types of Interactive WhatsApp Messages in GoHighLevel

Before you build, understand how each type appears to the end user.

List Messages in GoHighLevel

List Messages are ideal when you want to present many options in a compact menu. Contacts tap a button that opens a list and then choose one item.

Key characteristics:

  • Show a single button under your message to open a list.
  • Support up to 10 list items.
  • Each item can have a title and description.
  • Best for menus, product categories, or multiple-choice questions.

Reply Buttons in GoHighLevel

Reply Buttons place up to three buttons directly beneath your message. The user taps one and WhatsApp sends their choice back to your GoHighLevel account.

Key characteristics:

  • Show up to 3 buttons at once.
  • Each button represents a short answer.
  • Best for simple choices like Yes/No or small sets of options.

How to Access WhatsApp Templates in GoHighLevel

All interactive messages are created as WhatsApp templates inside the system.

  1. Log into your GoHighLevel account.
  2. Open Marketing (or the WhatsApp/Conversations area, depending on your setup).
  3. Navigate to the section where you manage WhatsApp Templates.
  4. Click Create Template or the equivalent button to start a new template.

You will see options to select the template category, language, and content, including interactive elements.

Creating a List Message Template in GoHighLevel

Use these steps to build a List Message template that uses an expandable menu.

Step 1: Choose Template Category and Language

  1. In the template builder, pick a Category that matches your use case (e.g., Utility, Marketing, or Authentication, depending on availability).
  2. Select the appropriate Language for your audience.
  3. Set a clear Template Name using lowercase letters and underscores only (no spaces).

Step 2: Add Header, Body, and Footer

  1. Optional: Add a Header (text, image, video, or document) if supported.
  2. In the Body, write a short, clear description or question that explains what the list is about.
  3. Optional: Add a Footer with small additional information or instructions.

Use placeholders (variables) only where needed and ensure the content complies with WhatsApp policies.

Step 3: Configure List Message Buttons in GoHighLevel

  1. In the Buttons section, choose the type List Message or similar interactive option.
  2. Add a Button Label (for example, “View Options” or “Choose Service”). This is what the contact taps to open the list.
  3. Create a Section for your list. Some accounts may allow multiple sections, but usually one section is enough.
  4. Inside the section, add up to 10 List Items:
  • Each item needs a Title (the clickable option).
  • You can optionally add a Description (short text shown under the title).

Make each item descriptive and unique so you can easily map responses to follow-up actions in your GoHighLevel workflows.

Step 4: Review and Submit for Approval

  1. Double-check spelling, placeholders, and button labels.
  2. Ensure there is no promotional content if the category does not allow it.
  3. Click Submit to send the template for WhatsApp review.

Approval can take anywhere from a few minutes to longer, depending on WhatsApp. Once approved, you can select this List Message template in your GoHighLevel campaigns and automations.

Creating Reply Button Templates in GoHighLevel

Reply Button templates are best when you need quick decisions from contacts.

Step 1: Define the Message Content

  1. Create a new WhatsApp template in GoHighLevel.
  2. Select the proper Category, Language, and Template Name.
  3. Write a concise Body message that clearly states the question or choice you need the user to make.

The message should naturally lead into the buttons beneath it, such as asking for confirmation, preferences, or feedback.

Step 2: Add Reply Buttons in GoHighLevel

  1. In the Buttons section, choose the type Quick Reply or Reply Buttons.
  2. Add up to 3 buttons, each with:
  • A clear Label (e.g., “Yes”, “No”, “Maybe Later”).
  • A unique identifier (handled automatically in the background by the system).

Avoid long labels. Short phrases work best and fit better on mobile screens.

Step 3: Submit the Template

  1. Confirm that the text and button labels match WhatsApp policy.
  2. Click Submit to send the template for approval.
  3. Wait for the status to change to Approved in your template list.

When approved, you can insert this Reply Button template into campaigns, workflows, or one-off messages inside your GoHighLevel account.

Sending Interactive WhatsApp Messages from GoHighLevel

Once templates are approved, you can send them in multiple ways.

Use Interactive Templates in Workflows

  1. Open Automation or Workflows in GoHighLevel.
  2. Create or edit a workflow where you want to send a WhatsApp message.
  3. Add a Send WhatsApp or WhatsApp Message action.
  4. Choose the approved interactive template (List or Reply Buttons) from the dropdown.
  5. Map any required variables (like name or appointment time).
  6. Activate the workflow.

Now every contact who enters the workflow will receive the interactive message automatically.

Send Interactive Templates Manually

  1. Go to the Conversations area in GoHighLevel.
  2. Select a contact with a valid WhatsApp-enabled number.
  3. Choose to send a Template message.
  4. Pick the interactive WhatsApp template you created.
  5. Fill any required parameters and send.

The contact will see the buttons or list, tap their choice, and their answer will appear in the conversation thread.

Best Practices for Interactive WhatsApp in GoHighLevel

To get the most from interactive messages, follow these guidelines:

  • Be clear and concise — Keep body text short so buttons are visible without scrolling.
  • Limit options wisely — Use List Messages for many options, Reply Buttons for simple decisions.
  • Use automation — Trigger workflows based on the options contacts select.
  • Stay compliant — Ensure every template aligns with WhatsApp policies before submission.

Additional Resources

For deeper technical reference on interactive message structure, approval rules, and limitations, review the original documentation from GoHighLevel at this official help article.

If you need expert assistance setting up advanced automations or optimizing your use of GoHighLevel as a CRM and marketing platform, you can explore consulting services at Consultevo.

By properly configuring List Messages and Reply Buttons, you can turn WhatsApp into a highly interactive, automated channel inside GoHighLevel, improving response rates and keeping your data structured for follow-up campaigns.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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