How to Use GoHighLevel Internal Notification Workflow Actions

In this guide, you will learn step-by-step how to configure internal notification actions in GoHighLevel. Even if you are coming from tools like ClickUp or other CRMs, this walkthrough will show you exactly how to notify team members by email, SMS, or Slack whenever a workflow is triggered.

The internal notification action is designed for in-house alerts only. It does not send messages to leads or clients, but instead keeps your team informed about important events inside your CRM.

What Is the GoHighLevel Internal Notification Action?

The internal notification action in GoHighLevel is a workflow step that sends a message to selected users when a specific event happens. For example, you might notify a sales rep when a new lead submits a form, or alert a support agent when a ticket is created.

This action supports multiple notification methods and lets you customize the content so your team receives all relevant contact details.

Where to Find the Internal Notification in GoHighLevel

Before you can configure internal alerts, you need to know where the action lives inside the workflow builder.

1. Log in to your GoHighLevel account.
2. Open the location where you want to build or edit the workflow.
3. Navigate to Automation > Workflows.
4. Create a new workflow or open an existing one.
5. Click the + icon to add a new action.
6. From the list of actions, select Internal Notification.

Once selected, the internal notification card will appear in your workflow, ready for configuration.

Choosing the Internal Notification Type in GoHighLevel

The first setting you must choose is the Type of notification. In GoHighLevel, you have three options:

• Email
• SMS
• Slack

Each type has slightly different configuration fields, but they all share the same purpose: sending internal-only alerts to users or channels you choose.

Internal Email Notification in GoHighLevel

Use an email notification when you want a detailed message with subject line and body content that can include merge fields from the contact record.

After choosing Email as the type, you will see these fields:

• Send to users: choose which team members receive the email.
• From name: the sender name that appears in the recipient inbox.
• Reply to: address where replies are directed (optional for internal notifications).
• Subject: the email subject line.
• Email body: the main content of the internal alert.

You can use merge fields in the subject and body to include data such as the contact’s name, email, phone number, or pipeline information. This ensures that each internal email gives your team enough context to take action immediately.

Internal SMS Notification in GoHighLevel

SMS internal notifications are ideal when your team needs quick, concise alerts on mobile devices.

After selecting SMS as the type, you will configure:

• Send to users: one or more users who will receive the text.
• Message: the SMS content.

Keep SMS notifications short and direct. You can still use merge fields to insert key contact information, such as their name or the action that triggered the workflow.

Internal Slack Notification in GoHighLevel

If your team collaborates in Slack, you can send internal workflow alerts directly into a Slack channel using the Slack notification type.

After choosing Slack as the type, configure:

• Slack Channel: the channel where the alert will be posted.
• Message: the text that will appear in Slack.

Slack messages can include merge fields as well, providing context such as contact details, pipeline stage, and any other relevant workflow data so that your team can respond rapidly.

Configuring Recipients and Channels in GoHighLevel

Who receives the internal notification depends on the type of message you choose:

• Email: select individual users in the Send to users field.
• SMS: select users who should receive the text notification.
• Slack: select the appropriate Slack channel from the dropdown.

Make sure that each user you want to notify has valid contact details configured in your GoHighLevel account, such as their email address and mobile number, and that Slack integration is properly connected for Slack-based alerts.

Best Practices for GoHighLevel Internal Notifications

To keep your internal alerts effective and manageable, follow these practical tips:

• Be specific: include the event that triggered the notification (e.g., new lead, form submission, appointment booked).
• Use merge fields: add contact name, phone, and email so your team can quickly identify the person.
• Avoid overload: do not create too many internal notifications that fire for the same event.
• Match channel to urgency: use SMS or Slack for urgent items, email for detailed summaries.

By designing notifications this way, GoHighLevel becomes a powerful internal communication hub that supports your sales, support, and operations teams.

Step-by-Step: Creating an Internal Notification Workflow in GoHighLevel

Use this quick checklist to build an internal notification from start to finish:

1. Open Automation > Workflows in your GoHighLevel location.
2. Create or open a workflow where internal alerts are needed.
3. Add an appropriate trigger (for example, form submitted, pipeline stage changed, or appointment booked).
4. Click the + icon to add an action under the trigger.
5. Select Internal Notification from the action list.
6. Set the Type to Email, SMS, or Slack.
7. Choose the users or Slack channel that should receive the notification.
8. Write a clear message using relevant merge fields.
9. Save the workflow and turn it ON.
10. Test the workflow by triggering the event (for example, submit the form using a test contact).

Once you verify the message is delivered correctly, your internal notification is fully operational.

Learn More About GoHighLevel Internal Notifications

If you want to see the original documentation that this how-to is based on, review the official internal notification guide here: GoHighLevel Internal Notification Workflow Action.

For broader CRM strategy, automation design, and implementation support around GoHighLevel, you can also visit Consultevo for consulting and optimization services.

With internal notification actions properly configured, your team will receive timely, relevant updates that help them respond to leads and customers faster, all managed directly within your GoHighLevel workflows.

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