GoHighLevel LC Lead Connector Phone System Guide
The LC Lead Connector phone system is a built-in telephony and communication layer that powers calls and SMS inside your account. While some teams track campaigns in ClickUp or other tools, the actual calling and texting are driven by this system at the platform level. Understanding how it works in GoHighLevel will help you manage numbers, routes, and messaging more effectively.
What Is the GoHighLevel LC Lead Connector Phone System?
The LC Lead Connector phone system is the default carrier and routing infrastructure used to place and receive phone calls and SMS inside your sub-accounts. Instead of connecting directly to a third-party carrier, your account uses LC Lead Connector as an intermediary system to handle telephony features reliably.
This system manages:
- Outbound calls from the web and mobile apps
- Inbound calls routed to users or teams
- Two-way SMS and MMS messaging
- Call forwarding and routing behavior
How GoHighLevel Uses LC Lead Connector for Numbers
The phone numbers you purchase or manage in the platform are connected to the LC Lead Connector phone system by default. These numbers serve as the identifiable caller IDs and endpoints for your communication workflows.
Number Provisioning in GoHighLevel
When you add a phone number inside a sub-account, the system provisions that number on LC Lead Connector behind the scenes. This provides:
- Carrier connectivity without separate contracts
- A centralized way to manage numbers for clients
- Compatibility with pipelines, workflows, and automations
Routing Calls Through LC Lead Connector
All call routing rules you configure use LC Lead Connector to execute the path you define. This includes ring groups, user forwarding, and voicemail behavior.
You can control routing through your sub-account settings to ensure every call reaches the right person or team.
How GoHighLevel Handles Calling with LC Lead Connector
The platform connects your users to the LC Lead Connector phone system anytime they place or receive a call from inside the interface.
Outbound Calls in GoHighLevel
Outbound calls flow through the LC Lead Connector carrier so they can be tracked and logged. Typical steps include:
- A user clicks to call from a contact record or dialer.
- The platform instructs LC Lead Connector to place the call.
- The call connects using an assigned number as the caller ID.
- Call details are logged and available for reporting.
Inbound Calls and Call Flows
Inbound calls are handled by LC Lead Connector before being routed according to your configuration. For example, you can:
- Ring specific users or groups
- Forward to external numbers
- Send calls to voicemail if no one answers
Because the LC Lead Connector system controls the call, your tracking, reporting, and automations remain consistent.
How GoHighLevel Manages SMS with LC Lead Connector
SMS messages sent and received inside your sub-accounts are powered by the LC Lead Connector messaging infrastructure. This allows for two-way conversations and automated messaging.
Outbound SMS Workflows in GoHighLevel
When you send a message or set up automated texts, the system uses LC Lead Connector to deliver SMS to your contacts. Common uses include:
- Manual one-to-one texting from the conversation view
- Automated follow-ups from workflows
- Campaign broadcasts where applicable
Inbound SMS and Conversation Management
Inbound SMS are received by the LC Lead Connector phone system and then displayed in the conversations area. You can:
- Reply from the unified inbox
- Trigger automations based on keywords or responses
- Track contact engagement in one place
Why GoHighLevel Uses LC Lead Connector
The LC Lead Connector phone system standardizes how telephony is handled across all sub-accounts. This provides consistency and reduces the need to manage multiple external carriers.
Key reasons this system is used include:
- Centralized control of calling and SMS behavior
- Streamlined setup for agencies and clients
- Aligned tracking and reporting across accounts
Accessing Official Details About the GoHighLevel LC Phone System
For formal product documentation on the LC Lead Connector phone system, review the official help article provided by the platform. This resource explains the system in the context of features, routing, and behavior for sub-accounts.
You can view that documentation here: LC Lead Connector phone system overview.
Best Practices for Using GoHighLevel with LC Lead Connector
To get the most from the setup, follow these practical guidelines as you configure communication for your clients.
1. Keep Numbers Organized Per Sub-Account
Assign numbers clearly to each sub-account rather than sharing them across unrelated clients. This helps:
- Maintain clean reporting
- Simplify routing rules
- Reduce confusion for staff and end users
2. Align Call Routing with Team Structure
Design your call flows to match how your teams actually operate. For example:
- Route new lead calls to sales
- Route support calls to a service queue
- Use backup routing to avoid missed calls
3. Test SMS and Call Flows Regularly
Because LC Lead Connector is central to communication, test your numbers and automations after configuration. Call and text each number to confirm:
- Caller ID appears as expected
- Calls ring the intended users
- SMS are both delivered and received correctly
Where to Learn More Beyond GoHighLevel Docs
Beyond the built-in documentation, you can also learn agency-level implementation strategies, sales workflows, and cross-platform processes from specialized consultants. A resource such as Consultevo offers guidance on how to structure accounts, manage communication, and integrate your CRM setup with broader operations.
Combining official documentation with expert guidance helps ensure that your LC Lead Connector configuration works smoothly as you scale your accounts and clients.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
“`