How to Enable and Customize Live Chat Notifications in GoHighLevel

If you manage client conversations in ClickUp, email, or any other workspace, making sure your website chat alerts are configured correctly in GoHighLevel is essential so no lead is missed. This step-by-step guide walks you through how to enable, customize, and manage live chat notifications from directly inside your GoHighLevel account.

The instructions below are based on the official documentation for live chat notifications and are organized for quick implementation, clear troubleshooting, and SEO-friendly structure.

Overview of Live Chat Notifications in GoHighLevel

Live chat notifications in GoHighLevel keep your team informed whenever a website visitor starts or replies to a chat. These alerts can be delivered via:

Desktop browser notifications
Mobile push notifications
Email notifications

Proper configuration ensures agents see new messages promptly, can reply faster, and improve conversion rates from website traffic.

Accessing Live Chat Notification Settings in GoHighLevel

To manage how your live chat alerts behave, you need to access the relevant settings in your GoHighLevel account. Use the steps below to open the configuration panel.

Log in to your GoHighLevel account with an admin or user role that can manage conversations.
Navigate to the Conversations or chat-related section from the left-hand sidebar.
Locate the Notifications or Live Chat settings area (this is usually within your profile or account notification settings).
Open the live chat notification options to see available channels, such as browser, mobile, and email alerts.

Once you are in the notification settings, you can enable and customize each type of alert to suit your workflow.

How to Enable Live Chat Notifications in GoHighLevel

Turning on live chat notifications in GoHighLevel is typically a one-time setup, but you can revisit these options at any point if your team or workflow changes.

Step 1: Enable Browser Notifications in GoHighLevel

Open GoHighLevel in a supported web browser.
Click on your profile icon or settings menu.
Go to the Notifications section.
Locate the option for live chat or conversation notifications via browser.
Toggle the setting to On to allow browser alerts for new messages.
When prompted by your browser, click Allow to give GoHighLevel permission to show notifications.

After enabling this, you will receive desktop pop-up alerts for new chat messages while your browser is open and GoHighLevel is active.

Step 2: Enable Mobile Push Notifications in GoHighLevel

Install the official mobile app associated with GoHighLevel on your iOS or Android device.
Sign in with the same credentials you use for the web version.
Open the app’s Settings or Profile section.
Tap on Notifications.
Turn on push notifications for Live Chat or Conversations.
On your device, make sure system-level notification permissions are enabled for the app.

With mobile push notifications active, your team can reply quickly to website visitors even when away from their desks.

Step 3: Enable Email Notifications for Live Chat

In the GoHighLevel web app, open the Notifications settings again.
Find the section for Email notifications.
Check or toggle the option for new live chat or conversation alerts.
Confirm that the correct email address is listed under your user profile.
Save your changes to start receiving chat notifications via email.

Email alerts are helpful for team members who primarily work in their inbox and might not keep the app open all day.

Customizing Live Chat Notifications in GoHighLevel

Beyond simply turning alerts on or off, you can customize how live chat notifications behave in GoHighLevel to prevent overload and focus on important conversations.

Adjusting Notification Types in GoHighLevel

Common customization options include:

New conversation alerts – Notify when a new visitor initiates a chat.
New message in existing conversation – Alert when a contact replies in an open chat.
Assigned conversation alerts – Notify a specific user when a chat is assigned or reassigned.
Missed chat alerts – Notify when a conversation has not received a response within a set timeframe.

Within the notification settings, enable only the types that match your team workflow. For example, sales teams may want immediate alerts for new and assigned chats, while support teams may also need missed chat notifications.

Configuring Sound, Frequency, and Channels in GoHighLevel

Some configurations allow you to refine how intrusive or frequent alerts should be:

Sound on/off for browser notifications.
Do Not Disturb hours for mobile push notifications.
Digest vs. instant options for email notifications (if available).
Channel prioritization – for example, use push notifications for urgent chats and email for summaries.

Review each option carefully and adjust according to your business hours, team size, and response expectations.

Managing User-Level Notification Preferences in GoHighLevel

Each user in your GoHighLevel account can usually configure personal notification preferences. This prevents unnecessary alerts for users who are not actively handling conversations.

Ask each team member to open their Profile or User Settings in GoHighLevel.
Navigate to the Notifications tab.
Customize which live chat alerts they want to receive (browser, mobile, email).
Save updates so changes take effect immediately.

By fine-tuning user-level preferences, you reduce noise and ensure the right people see the right alerts.

Troubleshooting Live Chat Notifications in GoHighLevel

If live chat notifications in GoHighLevel are not working as expected, run through this quick checklist.

Check Browser and Device Permissions

Confirm your browser has notifications allowed for the GoHighLevel domain.
Clear cache or restart the browser if alerts previously worked but suddenly stopped.
On mobile, open your device Settings > Notifications and ensure alerts are allowed for the app.

Verify In-App Notification Settings in GoHighLevel

Open the notification settings again and confirm that live chat or conversation notifications are enabled.
Check that email addresses and mobile accounts are correctly linked to the right user.
Ensure the user is assigned to the conversation or pipeline that receives live chat messages.

Review Official Documentation

For the most detailed and current information on live chat notification behavior, consult the official help article from the platform here: How to Enable and Customize Live Chat Notifications.

Best Practices for Live Chat Notifications with GoHighLevel

To get the most from your live chat system, implement these best practices inside GoHighLevel:

Define ownership – Decide which users or teams should receive which types of chat alerts.
Set response SLAs – Establish internal targets for how quickly live chats should be answered.
Use assignment rules – Automatically assign chats based on team, pipeline, or availability if your GoHighLevel setup supports it.
Test regularly – Trigger test chats from your own website to confirm notifications are delivered correctly.

When optimized, live chat notifications help convert more visitors into leads and clients without overwhelming your team.

Next Steps and Additional Resources for GoHighLevel Users

Once your live chat notifications are working smoothly, consider improving your overall CRM, automation, and funnel strategy. For more in-depth GoHighLevel consulting, automations, and agency-focused systems, you can explore resources and services at Consultevo.

With properly configured notifications, your GoHighLevel account becomes a powerful central hub for real-time communication, ensuring no live chat opportunity falls through the cracks.

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