How to Set Up Live Chat in GoHighLevel

If you use ClickUp to manage tasks and want a streamlined way to talk with site visitors, setting up live chat inside GoHighLevel is a powerful option. This guide walks you step by step through enabling the live chat widget, adding it to your website, and understanding how conversations appear in your account.

The instructions in this how-to are based on the official live chat documentation from GoHighLevel and will help you quickly launch a functional chat experience for your prospects and customers.

What Is GoHighLevel Live Chat?

The live chat feature in GoHighLevel lets you embed a small chat widget on your website so visitors can message you in real time. Every message creates or updates a contact record, allowing your team to follow up, nurture, and close more leads.

Once installed, the widget appears in the bottom corner of your web pages. Visitors can enter their message, and the conversation is then routed to your GoHighLevel conversations area, where you can reply and manage the thread.

Requirements Before You Start in GoHighLevel

Before you configure live chat in GoHighLevel, make sure you have:

Access to your GoHighLevel account with permissions to manage Sites or Funnels.
Access to edit your website or funnel pages where you will place the chat widget.
A plan that supports the live chat widget (refer to your GoHighLevel subscription details).

If you are working with a consultant or agency, you can also get implementation help from external resources such as Consultevo, which specializes in optimizing GoHighLevel setups.

How to Enable the Live Chat Widget in GoHighLevel

Follow these steps inside your GoHighLevel account to turn on and configure the live chat widget.

Step 1: Open the GoHighLevel Sites Section

Log in to your GoHighLevel account.
From the left-hand navigation, click Sites.
Depending on where your website is built, choose either Websites or Funnels.

This is where you will manage the pages that will display your live chat widget.

Step 2: Access the Live Chat Settings in GoHighLevel

Inside the Sites area, locate the Chat Widget or Live Chat settings option.
Click to open the live chat configuration panel.

Here, you will see options to control the content, style, and behavior of the widget that appears on your site.

Step 3: Configure Your Live Chat Widget

In the live chat settings of GoHighLevel, you can usually configure:

Welcome message — The first text your visitor sees when they open the chat.
Header text and colors — Brand the widget with your logo style.
Position on screen — Typically the bottom right or bottom left.
Business name or agent name — So visitors know who they are chatting with.

Make your welcome message short, friendly, and clear. For example: “Hi there! Have a question about our services? Send us a message here.”

Step 4: Copy the GoHighLevel Chat Widget Code

In the widget settings, find the section labeled something like Install Code, Embed Code, or Widget Script.
Click the copy button or manually copy the provided JavaScript snippet.

This code snippet is what connects your website to the GoHighLevel live chat system.

How to Install GoHighLevel Live Chat on Your Website

Once your widget is configured, you must add the code to your website or funnel pages.

Option 1: Add to a GoHighLevel Funnel or Website

In GoHighLevel, go back to Sites.
Select the funnel or website where you want to show live chat.
Open the specific page in the editor.
Look for the Settings tab or Tracking Code area.
Paste the chat widget code into the Header or Body custom code section, according to the instructions provided.
Click Save or Update.

After saving, publish or update the page. The GoHighLevel chat widget should now appear when you visit the live URL.

Option 2: Add to an External Website

If your website is hosted outside GoHighLevel (for example, on WordPress, Webflow, or custom HTML), you can still use the same widget code.

Open your site editor or theme settings.
Locate the section to add custom scripts or header/footer code.
Paste the GoHighLevel chat widget script into the designated area.
Save and publish your changes.

Visit your live site in an incognito or private window to verify that the widget appears and loads correctly.

How Conversations Work Inside GoHighLevel

Once the live chat widget is installed, visitor messages will start flowing into your GoHighLevel account.

Incoming Live Chat Messages

Every new chat creates or updates a contact in your CRM.
Messages appear in the Conversations section.
Your team can respond in real time from the web app.

This unified inbox makes it easier to manage SMS, email, and live chat conversations without switching tools.

Responding to Live Chats in GoHighLevel

Log in to your GoHighLevel account.
Click Conversations from the left menu.
Select the contact whose chat you want to answer.
Type your message and click Send.

You can also trigger automations or workflows after a chat message is received, depending on how your GoHighLevel pipeline is configured.

Customization Tips for GoHighLevel Live Chat

To get more value from your live chat widget, consider these best practices:

Align your brand: Use your brand colors for the header, button, and text.
Set expectations: Add a note about your typical response time in the welcome message.
Connect workflows: Use automations to tag contacts or move them into a nurture sequence after they chat.
Test on mobile: Open your site on a phone to make sure the widget doesn’t cover important content.

Troubleshooting GoHighLevel Live Chat

If the widget does not appear or behave as expected, check the following:

Confirm the script is pasted correctly and saved on the page.
Verify there are no conflicting scripts blocking the widget from loading.
Clear your browser cache or use an incognito window to test.
Check that the live chat widget is enabled in GoHighLevel settings.

If you need deeper technical details, you can refer to the official help article at GoHighLevel Live Chat Documentation.

Next Steps After Setting Up GoHighLevel Live Chat

After your live chat widget is live and working, consider:

Training your team on how to manage conversations efficiently.
Setting daily or hourly check-in routines to prevent unanswered chats.
Reviewing conversation transcripts to refine your scripts and FAQs.

By following these steps, you can turn the GoHighLevel live chat widget into a consistent source of qualified leads and faster customer support for your business.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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GoHighLevel Live Chat Setup Guide