Set Up Live Chat in GoHighLevel

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Set Up the Live Chat Widget in GoHighLevel

If you use platforms like ClickUp to manage tasks, you will appreciate how the GoHighLevel live chat widget centralizes website conversations in one place. This step-by-step guide shows you exactly how to configure and install the chat widget so you can capture leads from your website and respond from your GoHighLevel account.

The instructions below are based on the official GoHighLevel support documentation and walk you through widget setup, customization, and installation on any site.

What the GoHighLevel Live Chat Widget Does

The live chat widget in GoHighLevel lets website visitors send messages that automatically appear inside your Conversations section. From there, your team can reply in real time or later, keeping all communication in a single system.

Key benefits include:

  • Capture new leads directly from your website.
  • Reply to messages from one central inbox.
  • Customize greeting text and widget behavior.
  • Add the widget to any site with a simple script.

You can place the widget on multiple pages, and every message creates or updates a contact record in your account.

How to Access the GoHighLevel Live Chat Settings

Before you install the widget on your website, you need to configure it inside your GoHighLevel location.

  1. Log in to your GoHighLevel account.

  2. Choose the location where you want to use the live chat widget.

  3. In the left sidebar, go to Sites.

  4. Click Chat Widget to open the live chat configuration page.

All main options for appearance, behavior, and installation are managed on this Chat Widget screen.

Configure the GoHighLevel Live Chat Widget

On the Chat Widget page, you can adjust how the widget looks and how it behaves for visitors.

Customize Basic Widget Settings in GoHighLevel

Typical customization options include:

  • Business Name: The name that appears at the top of the chat window.
  • Subtitle or Tagline: A short line under the name explaining what visitors can expect.
  • Welcome Message: The first message visitors see when they open the widget.
  • Button Text: The text that appears on the chat launcher button.

Edit these fields to match your brand voice and make it clear how your team can help.

Adjust Appearance for Your GoHighLevel Chat Widget

In the same area, you can also adjust design-related settings for your GoHighLevel widget, such as:

  • Primary color of the header and buttons.
  • Widget position (typically bottom-left or bottom-right).
  • Desktop and mobile behavior.

Set the color to match your brand palette so the widget looks cohesive with your existing website design.

Set the Contact Capture Fields

The live chat widget can request details from visitors before or after they send a message. On the Chat Widget page, choose which fields to show and whether they are required.

  • Name
  • Email
  • Phone number

This information feeds directly into contact records inside GoHighLevel, so you can follow up with leads later through email, SMS, or calls.

Get the GoHighLevel Live Chat Installation Code

Once the widget is configured, you need to add a script to your website.

  1. On the Chat Widget page, scroll to the section where the installation code is displayed.

  2. Locate the JavaScript snippet provided for your live chat widget.

  3. Click to copy the entire code block to your clipboard.

This code is unique to your location and connects the website widget to your GoHighLevel Conversations inbox.

Install the GoHighLevel Chat Widget on Your Website

You can add the script to any site builder or custom-coded website. The specific steps vary by platform, but the general process is the same.

General Installation Steps

  1. Open your website editor or file manager.

  2. Access the global header or footer section (often called “Header Scripts” or “Footer Code”).

  3. Paste the copied GoHighLevel chat widget code just before the closing </body> tag, or in the approved tracking-scripts area.

  4. Save and publish your changes.

After publishing, load your website in a new browser window or an incognito window to verify that the chat icon appears as expected.

Platform-Specific Notes

Although each CMS or page builder is different, these guidelines usually apply:

  • WordPress: Paste the code in your theme settings, header/footer plugin, or site-wide script manager.
  • Funnel or page builders: Use the site settings or layout settings where custom scripts can be added globally.
  • Custom HTML sites: Add the script snippet into the template file that loads on every page.

When in doubt, consult your web developer or hosting support to identify the correct place to insert the GoHighLevel widget code.

Test and Use the GoHighLevel Live Chat Widget

After installation, confirm that everything is working properly.

  1. Open your website in a browser and look for the chat bubble at the chosen screen corner.

  2. Click the bubble to open the widget and check that your business name, colors, and welcome message appear correctly.

  3. Send a test message as a visitor.

  4. In your GoHighLevel account, go to Conversations and verify that the test message shows up.

If the message appears in Conversations, your widget is correctly connected and ready for live traffic.

Manage Live Chat Conversations in GoHighLevel

All incoming widget messages route to the Conversations area inside GoHighLevel.

From there, you can:

  • Reply to new and existing contacts.
  • Assign conversations to team members.
  • Trigger workflows or automations for new leads.
  • Track history across multiple channels for each contact.

This centralization is one of the major advantages of using GoHighLevel for your website chat, because you avoid scattered messages across different tools.

Where to Learn More About GoHighLevel Chat

The steps in this article are based on the official product documentation. For the most current details and screenshots, visit the original guide at this GoHighLevel live chat widget article.

If you need implementation help, strategy support, or broader CRM and automation guidance around GoHighLevel, you can also contact specialists at Consultevo for tailored consulting services.

Once your live chat widget is installed and tested, you can keep optimizing text, colors, and capture fields so that GoHighLevel becomes a powerful lead-generation engine directly from your website.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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