How to Use GoHighLevel Local Presence Dialing in the Mobile App

If you manage customer communications in GoHighLevel alongside tools like ClickUp, using Local Presence dialing in the mobile app can dramatically improve answer rates by showing a local caller ID to your contacts. This step-by-step guide explains exactly how to enable, configure, and use Local Presence dialing so every outbound call from the GoHighLevel mobile app uses the most relevant local number available.

The instructions below are based on the official GoHighLevel documentation and focus on the workspace-level Local Presence feature, how it behaves on mobile, and how it chooses the number shown on outbound calls.

What Is Local Presence in GoHighLevel?

Local Presence in GoHighLevel is a calling feature that automatically selects the most local phone number available in your account when you place outbound calls. Instead of always showing one static caller ID, it chooses a number that matches the contact’s area code or country whenever possible.

This helps you:

• Increase the likelihood that leads and customers answer your calls.
• Present a more trustworthy local identity.
• Streamline outbound campaigns when dialing large lists from the GoHighLevel mobile app.

Local Presence is enabled and configured per workspace and then applies across supported devices, including the GoHighLevel mobile application.

Requirements for Using GoHighLevel Local Presence

Before you can use Local Presence dialing in the GoHighLevel mobile app, ensure the following requirements are met in your account:

• You are using a workspace where Local Presence has been enabled by an admin.
• You have one or more phone numbers assigned to the workspace.
• The numbers you plan to use meet the criteria spelled out in the Local Presence settings (typically aligned with countries or regions where you call).
• Your GoHighLevel mobile app is updated to the latest version for best compatibility.

Once these prerequisites are satisfied, Local Presence becomes available as an option when you are placing outbound calls.

How Local Presence Works in the GoHighLevel Mobile App

When you place an outbound call from the GoHighLevel mobile app, the system checks your Local Presence configuration for that workspace. It then follows a hierarchy to decide which caller ID should display to the contact.

The selection logic works as follows:

1. Match by area code: If you have a number in the same area code as the contact’s phone number, GoHighLevel will use that number first.
2. Match by country or region: If no area code match exists, it will search for a number in the same country or region defined in your workspace Local Presence settings.
3. Use a default number: If no local match is available, the system will fall back to the default workspace number configured in your GoHighLevel account.

This behavior is automatic; you simply initiate the call from the contact record in the mobile app, and GoHighLevel chooses the most appropriate number based on your configuration.

How to Enable Local Presence in GoHighLevel

The Local Presence feature is managed in the desktop interface, but once enabled it will apply to calls made in the GoHighLevel mobile app.

Step 1: Open the GoHighLevel Workspace Settings

1. Log into your GoHighLevel account via the desktop or browser interface.
2. Navigate to the Settings area for the specific workspace where you want Local Presence active.
3. Locate the Phone Numbers or Telephony section, depending on your account layout.

Step 2: Configure GoHighLevel Local Presence

1. Find the Local Presence option within the telephony or phone number settings.
2. Enable Local Presence for the workspace.
3. Select or confirm the phone numbers that will be used for Local Presence across the regions or area codes you call most.
4. Set a default outbound caller ID number if required by your GoHighLevel plan or telephony configuration.

After saving your changes, the Local Presence dialing rules you set here will automatically affect outbound calls initiated from the GoHighLevel mobile app for users in that workspace.

Placing Calls with Local Presence in the GoHighLevel Mobile App

Once Local Presence is configured, using it from the GoHighLevel mobile app is straightforward.

Step 1: Open the Contact in the GoHighLevel App

1. Launch the GoHighLevel mobile app on your device.
2. Navigate to Contacts in the app menu.
3. Search for and open the contact you want to call.

Step 2: Start the Outbound Call

1. From the contact record, tap the Call icon or the phone number field.
2. The app will initiate the call using the workspace telephony configuration.
3. If Local Presence is active, GoHighLevel will automatically select the best available local number using the logic described earlier (area code > country > default).

You do not need to manually choose which number to display. The Local Presence settings defined in your GoHighLevel account handle that for you.

Troubleshooting GoHighLevel Local Presence in Mobile

If Local Presence dialing in the GoHighLevel mobile app does not behave as expected, review the following points:

• Check workspace settings: Confirm that Local Presence is actually enabled in your GoHighLevel workspace settings.
• Verify available numbers: Ensure you have at least one number that matches the area codes or countries you are calling.
• Confirm default number: Make sure a default outbound caller ID is set in GoHighLevel for cases where no local match exists.
• Update the app: Install the latest version of the GoHighLevel mobile app from your app store.
• Test with different contacts: Try calling contacts from different locations to see how Local Presence selects numbers.

If issues persist, consult the official GoHighLevel support article on Local Presence dialing in the mobile app at this documentation page or reach out to their support team.

Best Practices for Local Presence in GoHighLevel

To get the most from Local Presence dialing in GoHighLevel, keep these best practices in mind:

• Purchase phone numbers that match the most common area codes of your leads and clients.
• Periodically review call performance to see which regions respond best to Local Presence.
• Align your GoHighLevel Local Presence configuration with outbound campaigns and sales workflows.
• Train team members to place calls from within the GoHighLevel mobile app so the correct caller ID is always used.

For additional CRM, automation, and GoHighLevel strategy resources, you can also visit Consultevo for implementation guidance.

Next Steps with GoHighLevel Local Presence

By enabling and correctly configuring Local Presence in your GoHighLevel workspace, every outbound call from the mobile app can automatically display a relevant local caller ID. This simple change can significantly increase connect rates and improve the overall perception of your outreach.

Review your workspace telephony setup, confirm Local Presence rules, and start placing calls through the GoHighLevel mobile app to experience how smart number selection enhances your communication strategy.

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