How to Recover a Locked or Banned GoHighLevel Business Account
If your business account has been locked or banned, it can disrupt workflows in GoHighLevel, ClickUp, and other connected tools. This step-by-step guide explains what the lock means, the most common reasons it happens, and exactly how to work with support to restore your GoHighLevel access as quickly as possible.
What a Locked GoHighLevel Business Account Means
When a GoHighLevel business account is locked or banned, it usually indicates that the platform has detected behavior that might violate its policies or terms of service.
In most cases, the restriction is a protective measure while the account is reviewed. During this time, some or all of your GoHighLevel features may be unavailable until the review is complete.
Understanding the possible causes will help you gather the right information and communicate clearly with support.
Common Reasons GoHighLevel Business Accounts Are Locked
Your GoHighLevel business account can be locked for several policy-related reasons. Typical triggers include, but are not limited to:
- High complaint or spam rates on outbound campaigns
- Suspicious or abusive email or SMS sending patterns
- Violations of acceptable use policies, such as prohibited content
- Incorrect or misleading business information on the account
- Payment or billing issues tied to suspicious activity
The specific reason for your lock or ban will depend on what GoHighLevel’s systems or trust and safety team identified during monitoring.
First Steps When Your GoHighLevel Business Account Is Locked
When you notice that your GoHighLevel account is locked or banned, follow these initial steps before making changes or opening new accounts.
1. Confirm That the Lock Is From GoHighLevel
Make sure the message you see is actually coming from GoHighLevel. Check:
- The URL in your browser to confirm you are on the official platform
- Any notification emails to ensure they come from legitimate GoHighLevel domains
- The status of your sub-accounts to see if the restriction is global or limited
Verifying the source protects you from phishing attempts and ensures you follow the correct recovery process.
2. Review Any Notices in Your GoHighLevel Dashboard
If you can still access part of the dashboard, look for any notices explaining the lock. These may provide:
- A brief description of the detected issue
- References to specific policies or guidelines
- Instructions or links to contact support
Take screenshots of any notices, as these will be useful when you contact support.
How to Contact GoHighLevel Support for a Locked Business Account
Restoring a locked or banned GoHighLevel business account requires direct communication with the support team so they can review your case.
3. Open a Support Ticket With Complete Information
Submit a detailed support request through the official GoHighLevel help portal. You can reference the original documentation here: what to do when a GoHighLevel business account is locked or banned.
Include the following in your ticket:
- Your full name and role in the business
- The email address associated with your GoHighLevel account
- Your agency or business name as listed in the platform
- Exact wording of any error or lock message you see
- Approximate date and time when you first noticed the lock
- Screenshots of notifications or dashboard messages, if available
The more precise your information, the faster the support team can investigate and respond.
4. Explain Your Recent GoHighLevel Usage
In your support message, briefly describe how your team has been using GoHighLevel recently, especially if you have:
- Launched new SMS or email campaigns
- Imported large contact lists
- Changed sending domains or phone numbers
- Integrated new tools or automations
This context helps the review team understand what legitimate activity may have triggered automated safeguards.
5. Be Transparent and Cooperative
If you suspect any policy violation or mistake on your side, mention it honestly. Support teams can often provide clearer guidance when they have full context.
Keep your tone professional and cooperative, and focus on:
- Clarifying your intentions with outbound campaigns
- Confirming that your contacts have consented to communications
- Stating your willingness to adjust processes to comply with GoHighLevel rules
Information You May Need to Provide to GoHighLevel
During the review process, GoHighLevel support may ask for extra details to confirm compliance and resolve the lock.
6. Possible Additional Verification Requests
Be prepared to share, if requested:
- Proof of business identity or registration
- Examples of the messages you send through GoHighLevel
- Details on how you collected leads and obtained consent
- Clarification on your use of any imported contact lists
Respond promptly to any follow-up questions so the review does not stall.
7. Avoid Opening New GoHighLevel Accounts
Do not create a new GoHighLevel account to bypass the lock. This can further complicate your situation and may be viewed as an attempt to evade enforcement.
Instead, stay focused on resolving the issue with your existing business account through support.
Best Practices to Prevent Future GoHighLevel Account Locks
Once your business account is reviewed and, if approved, restored, follow these best practices to reduce the chance of future GoHighLevel restrictions.
8. Follow GoHighLevel Acceptable Use Policies
Review the current acceptable use and anti-spam policies and apply them across your team. Key habits include:
- Sending campaigns only to contacts who have clearly opted in
- Honoring unsubscribe and opt-out requests immediately
- Avoiding misleading or prohibited content in your messages
- Maintaining accurate business and contact information
9. Monitor Campaign Performance and Complaints
Use built-in reports inside GoHighLevel to track:
- Bounce rates for email campaigns
- Spam complaints or abuse reports
- Unsubscribe trends across lists
If you see spikes, pause affected campaigns and adjust your targeting, messaging, or audience quality.
10. Educate Your Team on Safe GoHighLevel Usage
Ensure that everyone with access to your GoHighLevel account understands:
- Which message types are allowed or restricted
- How to handle new contact imports and list hygiene
- Why consent and compliance are essential to keep the account active
Document internal guidelines so new team members can follow the same standards.
When to Seek Additional Expert Help With GoHighLevel
If you repeatedly run into account limitations or you are unsure how to adjust your processes, consider consulting a specialist.
For strategic help implementing compliant funnels, automation, and CRM workflows, you can work with an experienced agency such as Consultevo. An expert partner can help design campaigns and list management practices that align with GoHighLevel rules and reduce risk of future locks.
Summary: Restoring Your GoHighLevel Business Account
When your GoHighLevel business account is locked or banned, stay calm and follow a clear process:
- Verify that the lock notice is legitimate and from GoHighLevel.
- Review any dashboard messages or emails explaining the issue.
- Open a detailed support ticket with all relevant account information.
- Provide honest context about your recent GoHighLevel usage.
- Cooperate with any additional verification requested by support.
- Adopt long-term best practices to keep your account compliant.
By working directly with GoHighLevel support and aligning your campaigns with platform policies, you can typically resolve locks more efficiently and protect your business account over the long term.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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