How to Manage Multiple Email Addresses for a Contact in GoHighLevel
If you are switching from tools like ClickUp or other CRMs, understanding how GoHighLevel stores and uses contact emails is essential for clean data and reliable automations. This guide walks you step by step through managing multiple email addresses for a single contact inside GoHighLevel so your campaigns send from and to the correct addresses every time.
The process is simple once you know where primary and additional emails are located, how they affect email marketing, and how the system chooses which address to use. Follow the steps below to keep your contact records accurate and organized.
How GoHighLevel Handles Contact Email Addresses
In GoHighLevel, every contact can have more than one email address saved in their record. However, there is always one main email field that the system considers the primary address.
Key points about email behavior:
- The main email field is the default for most email-related actions.
- Additional email fields can store secondary or backup addresses.
- SmartLists and email campaigns usually rely on the primary email unless configured otherwise.
Understanding this structure ensures your automations, broadcasts, and workflows execute correctly on the right email address.
Accessing a Contact Record in GoHighLevel
To manage multiple emails, you first need to open the contact profile in GoHighLevel.
- Log in to your GoHighLevel account.
- From the left-hand menu, click on Contacts.
- Use the search bar to find the contact by name, phone, or existing email.
- Click on the contact’s name to open the full contact record.
Once the contact record is open, you will see their core details, including the primary email field and options to add additional information.
Adding Multiple Emails to a Contact in GoHighLevel
To store more than one email address for a single person, you can use multiple fields in the contact record.
Step-by-step: Add a Primary Email in GoHighLevel
- In the contact profile, locate the main Email field.
- Enter the contact’s primary email address (the one you want to use for most communication).
- Click Save or Update at the bottom or top of the contact screen to save the change.
This email is treated as the primary address for automations, email campaigns, and most default system actions.
Step-by-step: Add a Secondary Email in GoHighLevel
If the contact uses more than one email address, you can capture their alternate emails.
- While in the same contact record, look for additional email-related fields or custom fields area.
- Use a secondary field (for example, Alternate Email, Work Email, or another custom email field you have created).
- Enter the second email address in that field.
- Click Save or Update to store the new data.
You can repeat this process for each additional email field you have configured so that all of the contact’s addresses are stored in one record.
Choosing Which Email Address GoHighLevel Uses
Because a single contact in GoHighLevel can have multiple emails, it is important to know which one the system will use in different scenarios.
Primary Email Behavior in GoHighLevel
By default, the system relies on the main email field for:
- Standard email broadcasts and newsletter campaigns
- Most workflow email steps (unless mapped to another field)
- SmartLists filters that search the main Email field
If you want the contact to receive most communication at a specific address, always keep that address in the main email field.
Using Additional Emails in GoHighLevel Workflows
Depending on how your account is configured, you can:
- Map workflow email steps to use a different email field.
- Build SmartLists that filter or segment by custom email fields.
- Store role-based or department emails in secondary fields while keeping the person’s personal email as primary.
Always verify which field is referenced in your workflow or email step to avoid messages being sent to the wrong address.
Best Practices for Managing Multiple Emails in GoHighLevel
To keep your data consistent and improve deliverability, follow these best practices when managing multiple email addresses for a contact in GoHighLevel.
Keep One Clear Primary Email
- Use the primary email field for the main address that should receive your regular communications.
- Avoid swapping primary emails too frequently, as it can affect tracking and segmenting.
- Only change the primary email field when the contact’s main address has truly changed.
Use Descriptive Labels for Extra Emails
- Name secondary fields descriptively (for example, Work Email, Support Email, or Billing Email).
- Document internally which workflows reference which email fields.
- Train your team to use the correct field when updating contact records in GoHighLevel.
Regularly Review Contacts with Multiple Emails
- Periodically run SmartLists or reports to find contacts with multiple email addresses.
- Confirm which email is active and which should stay as backup or archive.
- Clean or remove outdated emails to prevent bounces and keep your sender reputation strong.
Troubleshooting Email Issues in GoHighLevel
If you see unexpected behavior when sending emails to contacts with more than one address, check the following:
- Confirm the primary email field shows the correct address.
- Review your workflow steps to see which field is mapped.
- Verify that the additional email fields are not outdated or misspelled.
- Check any SmartList filters to ensure they target the intended email field.
Adjusting the email fields and saving the contact record often resolves issues with misdirected or missing emails.
Additional Resources for GoHighLevel Users
To see the original documentation that this guide is based on, visit the official GoHighLevel support article on how to manage multiple email addresses for a contact here: GoHighLevel Support: Multiple Email Addresses.
For broader CRM strategy, automation design, and implementation services around GoHighLevel and other marketing systems, you can explore expert resources at Consultevo.
By following these steps and best practices, you can confidently manage multiple email addresses for each contact in GoHighLevel, maintain clean data, and ensure that your campaigns and workflows always use the correct address.
Need Help With ClickUp?
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