Manage Comments in GoHighLevel

/ CRM, GHL / By

Manage Comments in GoHighLevel Social Planner

Managing social media comments efficiently in GoHighLevel can feel as organized as working in ClickUp when you know the right steps. This guide walks you through viewing, replying to, and organizing comments inside the Social Planner so you can improve engagement and save time.

Following these steps will help you control conversations on Facebook and Instagram directly from your GoHighLevel dashboard without switching between multiple tabs or tools.

What You Need Before Managing Comments in GoHighLevel

Before you can manage comments, make sure your social accounts are properly connected.

  • A GoHighLevel account with access to Social Planner
  • Connected Facebook and/or Instagram pages
  • Active social posts published through Social Planner

If your accounts are not connected yet, first set them up in the Social Planner settings, then return to the comments area described below.

How to Access Social Comments in GoHighLevel

All social comments for supported networks are available from the Social Planner section in GoHighLevel.

  1. Log in to your GoHighLevel dashboard.

  2. In the left sidebar, click Marketing (or the section where Social Planner is located in your account).

  3. Select Social Planner.

  4. Go to the Posts tab to view your scheduled and published posts.

  5. Locate the specific post whose comments you want to manage.

Each post will show engagement details, including the number of comments and reactions. From here you can open the comments panel for deeper management.

Open the Comments Panel in GoHighLevel

To see the full list of comments on a post, use the comments icon within Social Planner.

  1. Find the post in the Social Planner posts list or calendar view.

  2. Click on the Comments icon or the comments count displayed for that post.

  3. A side panel or popup will open, showing all comments associated with the selected post.

This panel is the main workspace where you will reply, react, and manage each comment quickly without going to the native social platform.

How to Reply to Comments in GoHighLevel

Replying directly from GoHighLevel helps you stay consistent and fast when engaging with your audience.

  1. In the comments panel, review the list of comments.

  2. Select the comment you want to respond to.

  3. Type your reply into the text field below or beside the comment.

  4. Click Send (or the reply icon) to publish your response.

Your reply will be posted directly to the original social media platform (such as Facebook or Instagram) while you stay inside GoHighLevel.

Best Practices for Comment Replies in GoHighLevel

  • Respond to questions as quickly as possible to boost engagement.

  • Use a friendly, brand-consistent tone across all replies.

  • Save templates or common responses (if available in your account) to speed up replies.

View and Organize Engagement in GoHighLevel

Beyond simple replies, you can use GoHighLevel Social Planner to understand how your audience is interacting with each post.

Check Comment Counts and Reactions

  • Within the posts list, review the comments and reactions metrics for each post.

  • Use these metrics to identify top-performing posts that drive the most discussion.

  • Prioritize replying to posts with unanswered comments to keep conversations active.

Filter and Navigate Comments in GoHighLevel

The comments interface in Social Planner makes it easier to navigate through multiple interactions.

  • Scroll through all comments in the panel for a single post.

  • Click individual comments to see the conversation thread where supported.

  • Switch between posts from the posts list to cover all new comments systematically.

Common Use Cases for Comment Management in GoHighLevel

Using GoHighLevel to manage comments can support several important social media workflows.

Customer Support via Social Comments

Many users ask support questions directly in post comments.

  • Respond to troubleshooting questions right from the comments panel.

  • Direct users to support articles or booking links when needed.

  • Keep a consistent response style for all team members.

Lead Generation from Social Posts in GoHighLevel

When someone comments to ask about pricing, availability, or a promotion, you can convert them into leads directly from your GoHighLevel workspace.

  • Reply quickly with a call to action.

  • Guide users to funnels, calendars, or forms in your system.

  • Follow up with DMs or other channels if appropriate.

Troubleshooting Comment Issues in GoHighLevel

If you are not seeing comments in Social Planner, review a few key settings.

  • Confirm your Facebook and Instagram accounts are still connected and authorized.

  • Ensure the post was published through GoHighLevel Social Planner, not manually from the native app if you expect synchronized comments.

  • Refresh the page or reopen the Social Planner to load new comments.

  • Check user permissions if team members cannot view or reply to comments.

If the issue continues, compare your setup with the official instructions and contact support if needed.

Learn More About GoHighLevel Social Planner

To see the original feature documentation for managing comments in Social Planner, review the official knowledge base article here: Manage Comments in Social Planner.

For broader strategies on using GoHighLevel across marketing and automation, you can also explore implementation guides and services from Consultevo, which focuses on optimization and systems consulting.

Summary: Managing Social Comments in GoHighLevel

By using the Social Planner in GoHighLevel, you can centralize how you review and reply to social media comments, saving time and improving engagement. Access the posts list, open the comments panel, reply directly, and keep track of interaction metrics without leaving your dashboard.

With this workflow in place, your team can maintain fast response times, stay organized across multiple platforms, and turn comments into real conversations and conversions.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`