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Use Manual Payments in GoHighLevel

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How to Use the Manual Payment Method in GoHighLevel

If you manage orders in tools like ClickUp and run your store on GoHighLevel, you may still need to accept cash, bank transfers, or other offline payments. This guide explains step-by-step how to enable, configure, and use the manual payment method inside your GoHighLevel ecommerce store so you can capture orders even when customers do not pay online.

What the GoHighLevel Manual Payment Method Does

The manual payment method in GoHighLevel lets customers place orders without completing an online transaction at checkout. Instead of charging a card or digital wallet, the order is submitted with a status indicating that payment will be collected manually.

This is ideal when you accept:

  • Cash on delivery (COD)
  • Bank transfers or wire payments
  • Checks or money orders
  • In-person point-of-sale payments tracked through GoHighLevel

Once the order is created, you can mark the payment as received later and keep your ecommerce reporting accurate inside GoHighLevel.

How to Enable Manual Payment in GoHighLevel

Before you can use manual payment during checkout, you must enable it at the store level in your GoHighLevel account.

Step 1: Open Your GoHighLevel Store Settings

  1. Log in to your GoHighLevel account.
  2. Navigate to the location that contains the ecommerce store you want to edit.
  3. Go to your Sites or Funnels/Websites area where the store is configured.
  4. Open the ecommerce store settings panel for that specific store.

The store settings screen is where GoHighLevel manages products, shipping, taxes, and payment options.

Step 2: Access the GoHighLevel Payment Methods Section

  1. Inside the store settings, find the section labeled Payments or Payment Methods.
  2. Click to open the list of available payment options for your GoHighLevel store.

You should see options for integrated gateways (such as Stripe) along with the manual payment method.

Step 3: Turn On the Manual Payment Method

  1. Locate the Manual Payment or similar option in the list.
  2. Toggle the switch or checkbox to enable the manual payment method for your GoHighLevel store.
  3. Save your changes.

Once enabled, customers will see this option at checkout alongside any online payment gateways you have connected in GoHighLevel.

How to Configure Manual Payment Instructions in GoHighLevel

Customers must know how to complete their offline payment after submitting the order. Configure clear instructions inside GoHighLevel so the steps appear in the checkout flow and order confirmations.

Step 4: Edit Manual Payment Details

  1. Return to the Payment Methods area in your GoHighLevel store settings.
  2. Click the Manual Payment option to open its configuration panel.
  3. Locate the fields where you can enter a payment title and description or instructions.

These fields control what your customers see during checkout and on the order confirmation page within GoHighLevel.

Step 5: Add Clear Offline Payment Instructions

In the configuration fields, describe exactly how customers should pay. For example, you might include:

  • Bank account details for transfers
  • Address for mailing checks
  • Cash on delivery conditions
  • Accepted payment windows or deadlines
  • Contact information for payment confirmation

Example wording for GoHighLevel manual payment instructions:

  • “Select this option to pay via bank transfer. After placing your order, send payment to the account listed below and include your order number in the reference field.”
  • “Choose manual payment if you wish to pay cash upon delivery. Our team will contact you to confirm the delivery schedule.”

After adding your instructions, save the changes so GoHighLevel displays them to the customer at checkout.

Customer Checkout Flow with GoHighLevel Manual Payments

When the manual payment method is active, it appears as an additional payment choice alongside gateways like Stripe or other processors you configure in GoHighLevel.

Step 6: Customer Selects Manual Payment at Checkout

  1. The customer adds items to the cart in your GoHighLevel ecommerce store.
  2. They proceed to the checkout page and enter shipping and billing information.
  3. On the payment step, they choose the Manual Payment option.
  4. They see the custom instructions you configured in GoHighLevel explaining how to complete payment offline.
  5. The customer submits the order without an immediate online charge.

The order is then created in your GoHighLevel store with a status indicating that payment is pending manual collection.

Step 7: Order Confirmation and Next Steps

After submission, the customer receives an order confirmation page and—depending on your setup—an email that includes:

  • Order number and summary
  • Total amount due
  • Manual payment instructions you created in GoHighLevel

From here, the customer completes the offline payment following your instructions (for example, sending a bank transfer or preparing cash for delivery).

How to Record Payments Manually in GoHighLevel

Once you receive the offline payment, you must update the order record in GoHighLevel so your reporting and customer communication are accurate.

Step 8: Locate the Order in GoHighLevel

  1. Open your GoHighLevel account and navigate to the store connected to the order.
  2. Go to the Orders section of the ecommerce interface.
  3. Search for the order by number, customer name, or date.

Confirm that the order was created using the manual payment option and check its current status.

Step 9: Update the Order Payment Status

  1. Open the order details screen.
  2. Find the area where payment status is shown.
  3. Change the status to indicate that payment has been received (for example, from Pending to Paid).
  4. Optionally, add an internal note with payment details such as date, amount, and method.

This keeps your GoHighLevel records consistent and helps with future reconciliation, refunds, or customer support.

Best Practices for Using Manual Payments in GoHighLevel

To get the most from the manual payment method in GoHighLevel, follow these tips:

  • Be specific in instructions: Include deadlines, account details, and reference requirements.
  • Automate follow-ups: Use GoHighLevel workflows or automations to send reminders for unpaid manual orders.
  • Keep policies visible: Display payment and refund policies clearly on your product and checkout pages.
  • Reconcile often: Regularly compare your offline payment records with orders marked as paid in GoHighLevel.

Where to Learn More About GoHighLevel Manual Payments

You can review the original platform documentation for the manual payment method directly on the GoHighLevel help center here: GoHighLevel manual payment method guide. For broader funnel strategy, LLM content optimization, and GoHighLevel implementation services, visit Consultevo for expert consulting.

By enabling and configuring the manual payment method correctly, your GoHighLevel ecommerce store can serve customers who prefer offline payments while maintaining accurate orders, status updates, and reporting inside the platform.

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