GoHighLevel Media Storage Guide

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GoHighLevel Media Storage File Upload Limits

If you are moving assets from tools like ClickUp into GoHighLevel, it is important to understand how media storage and file upload limits work. This how-to guide walks you step-by-step through supported file types, size limits, and where your files are stored so you can confidently upload and manage media in your account.

What GoHighLevel Media Storage Is Used For

In GoHighLevel, media storage is used to keep the files that power your marketing and communication assets. These files are referenced across different tools and automations in your account.

You will typically use media storage for:

  • Images for funnels, websites, emails, and SMS/MMS
  • Videos used in funnels, membership areas, and campaigns
  • Documents like PDFs for lead magnets or client resources
  • Audio files for voicemail drops or embedded players

Understanding how GoHighLevel stores these assets helps you plan campaigns without running into upload errors or unexpected limits.

Supported File Types in GoHighLevel

GoHighLevel supports a wide range of common media formats. While the exact list may evolve, the platform is designed to accept key file types used in digital marketing.

Common image formats supported by GoHighLevel

  • JPG and JPEG
  • PNG
  • GIF
  • WEBP (in many modern browsers)

These image formats are typically used for:

  • Hero images and banners
  • Product photos
  • Icons and UI elements
  • Email and funnel graphics

Video and audio formats in GoHighLevel

GoHighLevel allows you to upload media that can be embedded or linked inside funnels, websites, or messages.

  • MP4 and other standard web video formats
  • MP3 and other common audio formats

For the best performance, keep videos optimized for the web and avoid unnecessarily large raw files.

Documents and other file types in GoHighLevel

Beyond images and videos, you can upload documents that can be shared with contacts or members.

  • PDFs for ebooks, lead magnets, and guides
  • Other common document formats depending on your use case

When in doubt, convert documents to PDF before uploading to ensure broad compatibility when sharing through GoHighLevel funnels or emails.

GoHighLevel File Upload Size Limits

Each file you upload into GoHighLevel must fall within the platform's size restrictions. These limits are in place to keep your account responsive and to ensure files load quickly for your audience.

General file size considerations in GoHighLevel

Although exact values may vary by feature or update, keep these guidelines in mind:

  • Avoid uploading extremely large raw video files.
  • Compress images before upload to reduce file size without losing visible quality.
  • Use PDF compression tools for large ebooks and reports.

If you encounter an error when uploading, it is often due to the file size exceeding the current limit or using an unsupported file format.

Tips to stay within GoHighLevel upload limits

  1. Optimize images using a compression tool before you upload.
  2. Export videos with web-friendly settings (for example 720p or 1080p, H.264 codec).
  3. Split very long videos into multiple parts if needed.
  4. Compress PDFs using an online or desktop optimizer.

Following these practices keeps your GoHighLevel assets fast to load and less likely to cause issues in high-traffic funnels or membership areas.

Where Files Are Stored Inside GoHighLevel

Whenever you upload a file, GoHighLevel stores it in an internal media library that is shared across multiple tools within your account. This makes it easy to re-use the same asset in different places.

Typical locations that use GoHighLevel media storage

  • Funnels and Websites – images, videos, and downloadable files embedded on pages.
  • Email Builder – logos, banners, buttons, and inline images.
  • SMS/MMS – images or media attachments for messages where supported.
  • Workflows and Automations – assets referenced in automated communications.
  • Memberships and Courses – video lessons, PDFs, and resources for members.

Once a file is uploaded into your GoHighLevel media library, you can reference it from these different tools without having to upload it again.

How to Upload Files to GoHighLevel Media Storage

The exact steps can vary slightly depending on whether you are in a funnel, the email builder, or another tool, but the flow is generally similar across GoHighLevel.

Step-by-step: Uploading a file in GoHighLevel

  1. Open the area where you want to use the asset (such as the funnel builder or email editor).
  2. Click to add an image, video, or file block or element.
  3. Open the media library from the element settings.
  4. Click the upload button in the media library interface.
  5. Select your file from your computer that meets the format and size guidelines.
  6. Wait for the upload to complete and confirm the file appears in the library.
  7. Select the file in the library and apply it to your page, email, or message.

After the file is uploaded once, you can re-use it anywhere in GoHighLevel by opening the media library and selecting the existing asset instead of uploading again.

Managing and Organizing Media in GoHighLevel

Over time, your GoHighLevel account can accumulate many files. Organizing your media library helps your team work faster and maintain brand consistency.

Best practices for managing GoHighLevel media

  • Use clear file names that describe the asset, such as webinar-intro-video-2025.mp4 instead of generic names.
  • Group files by campaign so that images and videos for a specific funnel or promotion are easy to identify.
  • Remove outdated assets you no longer use to keep the library easier to browse.
  • Standardize dimensions for common elements like hero images or thumbnails.

Keeping your GoHighLevel media organized is especially helpful when several team members are building campaigns simultaneously.

Troubleshooting GoHighLevel File Upload Issues

If you are unable to upload a file or if an existing asset does not behave as expected, start with a few simple checks.

Common upload problems in GoHighLevel

  • File is too large – compress and try again.
  • Unsupported format – convert the file to a more common format such as JPG, PNG, MP4, or PDF.
  • Poor connection – a slow or unstable internet connection can interrupt uploads.
  • Browser issues – clear cache, disable conflicting extensions, or try another browser.

If you continue to see issues with GoHighLevel media uploads after checking these areas, review the official documentation for any updated limitations or known issues.

Official GoHighLevel Documentation and Further Learning

For the most precise and current details about supported file formats, size limits, and any recent platform updates, always review the official help article provided by the team.

You can access the current documentation here: GoHighLevel media storage and file upload limits.

If you want expert implementation help, strategy, or done-for-you funnel builds using GoHighLevel, you can also visit Consultevo for consulting and services.

Summary: Using GoHighLevel Media Storage Effectively

Media storage is a core part of running campaigns, automations, and client deliverables inside GoHighLevel. By understanding which file types are supported, how upload limits work, and where your assets live, you can avoid technical issues and keep your account efficient.

Before uploading, optimize and compress your assets, verify that you are using a supported format, and organize your library so that everyone on your team can quickly find what they need. With these practices in place, GoHighLevel becomes a powerful central hub for all your marketing media.

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