How to Preview Membership Credentials in GoHighLevel
If you use ClickUp or other project tools to manage your agency workflow, you still need a clear, step-by-step process for handling member access inside GoHighLevel. This guide explains exactly how to preview and manage membership credentials so you can support your clients and test the member experience without confusion.
The credential preview feature lets you see a member’s login details from the Memberships area. This is helpful when you need to resend or confirm access quickly.
What Are Membership Credentials in GoHighLevel?
Membership credentials in GoHighLevel are the login details that allow a user to access your courses, products, or protected content inside the Memberships system.
Each member typically has:
- A unique email address
- A password (set manually or by the user)
- Access to one or more membership products
The GoHighLevel Memberships area centralizes these details so your team can easily review, support, and troubleshoot member access.
Where to Find Membership Credentials in GoHighLevel
To preview membership credentials, you must first navigate to the correct section inside your account.
Step 1: Open the Memberships Section in GoHighLevel
- Log in to your GoHighLevel account with your admin or user credentials.
- From the left-hand navigation, locate the Sites or Memberships area, depending on your current interface layout.
- Click on the Memberships option to open the membership management screen.
This section is where you can see products, offers, and individual members connected to your membership programs.
Step 2: Access the Members or Contacts Area
Inside the Memberships section in GoHighLevel, you will typically find an area that lists the people who have access to your content.
To reach it:
- Look for a tab or sub-menu labeled Members or Contacts.
- Select this tab to open a list of users associated with your memberships.
From here, you will see the users whose credentials you can preview.
How to Preview Member Credentials in GoHighLevel
Once you have located the member list, you can preview an individual’s membership credentials for support or testing.
Step 3: Select the Member Whose Credentials You Need
- Scroll or search for the member by name, email, or other identifying information.
- Click on the member’s row or on a dedicated View or Edit button (depending on your interface).
This opens the detailed profile for that member inside GoHighLevel.
Step 4: Open the Credential Preview
Within the member’s profile you can access the credential preview.
- Look for a section that displays login or access details, often labeled with terms like Credentials, Access Details, or Login Information.
- Click the option to Preview or view these credentials.
In this view, you can review the member’s email and any password-related details or reset options that are available through the GoHighLevel interface.
Using the GoHighLevel Credential Preview for Support
The credential preview area is designed to make support easier for both your team and your members.
Common Use Cases for Credential Preview in GoHighLevel
- Confirming login email: Verify that the member is using the correct email when trying to log in.
- Checking membership assignment: See which products or courses the member can access.
- Resending access links: Use the preview screen as a reference point before sending new login or reset instructions.
By using this preview, you can quickly diagnose the usual “I can’t log in” problems without guessing or recreating accounts.
Best Practices for Handling Credentials
- Always verify identity before sharing sensitive information.
- Encourage members to use the official password reset process rather than sending passwords directly.
- Document recurring issues in your internal SOPs or tools like ClickUp so your team can follow a consistent process.
Troubleshooting Membership Access Issues in GoHighLevel
If a member still cannot access their account after reviewing credentials, there are a few structured checks you can perform.
Checklist for Access Problems
- Verify the email address: Make sure the email in GoHighLevel matches what the member is using.
- Confirm product access: Check that the member is correctly assigned to the needed membership or course.
- Guide them through password reset: Ask the member to use the Forgot Password feature.
- Check for typos: Confirm that there are no extra spaces or incorrect characters in the email address.
If you follow this list and still have issues, you may need to review your membership configuration or contact platform support.
Why the GoHighLevel Credential Preview Matters
The credential preview feature in GoHighLevel streamlines your support workflow by giving your team a central place to verify what a member should see and how they should log in. This reduces back-and-forth with clients, lowers ticket volume, and makes onboarding smoother.
For agencies or businesses that run multiple courses or membership products, having one clear view of member access saves time and improves the overall experience for customers.
Additional Resources
For deeper technical details about the credential preview feature and Memberships, you can review the official documentation here: HighLevel Credentials Preview – Memberships.
If you need strategic help implementing or scaling your GoHighLevel setup as part of a broader marketing or operations system, you can explore consulting resources at Consultevo.
By following the steps above, your team can confidently preview and manage membership credentials in GoHighLevel, support members quickly, and maintain a consistent, professional experience across all of your membership products.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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