GoHighLevel Messaging Analytics Guide

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How to Use GoHighLevel Phone System Messaging Analytics

If you manage communication performance across platforms like ClickUp and CRM tools, understanding the GoHighLevel Phone System Messaging Analytics page will help you track and optimize your SMS outreach. This guide walks you step-by-step through accessing, filtering, reading, and exporting message data so you can quickly spot delivery problems, performance trends, and agent activity.

Accessing GoHighLevel Phone System Messaging Analytics

To start working with the Phone System Messaging Analytics view inside GoHighLevel, follow these steps:

  1. Log in to your GoHighLevel account.
  2. Open the main navigation menu on the left side.
  3. Click on Reporting.
  4. Select Phone System from the reporting options.
  5. Choose the Messaging tab to open the Phone System Messaging Analytics page.

Once the page loads, you will see an overview of messages organized by date, with multiple filters and columns to help you analyze message performance.

Understanding the GoHighLevel Messaging Analytics Layout

The Messaging Analytics screen in GoHighLevel is split into three main areas:

  • Filters bar at the top.
  • Data table showing each message event.
  • Actions such as export and search.

Each area is designed to help you quickly isolate the information you need about your phone system messages.

Using Filters in GoHighLevel Messaging Analytics

The filters at the top of the GoHighLevel Phone System Messaging Analytics page let you narrow results so you only see relevant messages.

Date range filters in GoHighLevel

Use the date filter to focus on a specific time period:

  1. Click the date selector at the top of the page.
  2. Choose a preset range (such as Today, Yesterday, Last 7 days, or Last 30 days) or pick a custom range from the calendar.
  3. Apply the selection to refresh the table with only messages from that time frame.

This helps you identify trends over days, weeks, or months.

Filtering by direction, status, and types in GoHighLevel

You can refine results further using additional filters:

  • Direction – Filter by Inbound or Outbound messages.
  • Status – Show messages by delivery status, such as sent, delivered, failed, or undelivered (names may vary by update).
  • Message type – Narrow down to SMS, MMS, or other available message types.
  • Phone numbers – Filter by the specific phone number associated with sending or receiving messages.

Combining these filters in GoHighLevel lets you, for example, view all outbound failed SMS messages from a particular number within the last week.

Reading Columns in GoHighLevel Messaging Analytics

The main table lists every message event with key details. Understanding these columns helps you interpret your GoHighLevel data correctly.

Core message details in GoHighLevel

  • Date – The exact date and time when the event occurred.
  • From – The sending phone number or contact.
  • To – The destination phone number or contact.
  • Message – A preview or snippet of the message body.

These columns give you a quick overview of who sent what and when.

Status and technical data in GoHighLevel

  • Status – The outcome of the message (delivered, sent, failed, etc.).
  • Direction – Whether the message is inbound (received) or outbound (sent).
  • Channel – The channel used (for example, SMS or MMS, depending on the configuration).
  • Phone Number – The specific GoHighLevel number associated with the message.

By scanning these columns, you can quickly spot patterns such as recurring failures from one number or higher inbound volume on specific days.

Searching Messages in GoHighLevel Analytics

The search field at the top right of the Messaging Analytics page allows you to instantly locate specific records.

  1. Locate the search bar in the analytics header.
  2. Type in a phone number, partial message text, or other searchable value.
  3. Results in the table dynamically update to match your search term.

Search is especially useful when you need to verify if a particular message was sent or received in GoHighLevel, or to confirm a conversation with a single contact.

Exporting GoHighLevel Messaging Analytics Data

Exporting your data lets you perform deeper analysis in external tools or share reports with your team.

How to export messaging data from GoHighLevel

  1. Apply your desired filters and date range on the Messaging Analytics page.
  2. Locate the Export button (usually near the top right of the table).
  3. Click Export to download a file (commonly CSV) containing the filtered message data.
  4. Open the exported file in your spreadsheet or BI tool to perform additional analysis, create charts, or share it with stakeholders.

Because the export respects your current filters, always confirm your settings before downloading data from GoHighLevel.

Practical Use Cases for GoHighLevel Messaging Analytics

Here are a few common ways teams use the Phone System Messaging Analytics page:

  • Monitor delivery issues – Filter by failed or undelivered status to identify carrier or content problems.
  • Evaluate campaign performance – Compare outbound volume and responses over specific date ranges.
  • Audit agent activity – Track which numbers are sending or receiving the most messages.
  • Compliance and records – Export history for documentation or quality reviews.

By regularly reviewing these analytics, you can troubleshoot problems faster and improve the reliability of your phone-based communication inside GoHighLevel.

Where to Learn More About GoHighLevel Messaging

For the official documentation on Phone System Messaging Analytics in GoHighLevel, see the original help article here: GoHighLevel Phone System Messaging Analytics Overview.

If you want strategic help implementing and optimizing GoHighLevel inside a broader marketing and CRM stack, you can also consult experts at Consultevo for guidance on integrations, workflows, and reporting best practices.

By mastering the filters, columns, search options, and export tools covered in this how-to guide, you will get far more value from the Phone System Messaging Analytics features built into GoHighLevel.

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