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Migrate To LC Phone In GoHighLevel

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Migrate Your Agency and Sub-Accounts to LC Phone in GoHighLevel

If you are moving your communications stack from tools like ClickUp phone integrations or other telephony systems, learning how to migrate correctly inside GoHighLevel is essential. This guide explains how to switch your agency and sub-accounts to LC Phone, what comes over, what does not, and the current limitations you must understand before migrating.

What Is LC Phone in GoHighLevel?

LC Phone is the native calling and texting solution inside GoHighLevel. It replaces older Twilio-based setups so agencies can manage calls, SMS, and numbers directly through the platform.

When you migrate to LC Phone in GoHighLevel, the system attempts to move your existing numbers and related configuration into the new native telephony environment, while still preserving key items such as call reporting.

Before You Migrate in GoHighLevel

Before starting the migration, review the current behavior and confirmed limitations. This will help you avoid surprises after you finish the switch.

Current Behavior During LC Phone Migration

  • Your existing agency phone number that is already configured will be migrated into LC Phone.
  • Sub-account phone numbers are also migrated into the sub-account LC Phone section.
  • Existing call logs and statistics remain available inside the system.
  • Existing phone numbers stay attached to the same contacts and remain fully visible.

Key Migration Limitations in GoHighLevel

There are important limits with LC Phone migration in GoHighLevel that you need to plan around:

  • Any “action numbers” used in previous Twilio call workflows will be lost during migration.
  • Automations or workflows that were triggered by Twilio action numbers will need to be rebuilt using the new LC Phone configuration.
  • You will not be charged twice for the same phone number by both Twilio and LC Phone; billing will only occur through one system.

Understanding these limitations ensures you can rebuild the correct flows after you move to LC Phone inside GoHighLevel.

Step-by-Step: How to Migrate to LC Phone in GoHighLevel

Follow these steps to migrate your agency and sub-accounts over to LC Phone inside GoHighLevel.

Step 1: Access the Agency Settings in GoHighLevel

  1. Sign in to your GoHighLevel agency account.
  2. Navigate to the main Agency View.
  3. Open your Settings where the phone configuration options are located.

This section allows you to see your current telephony provider and start the process of swapping to LC Phone in GoHighLevel.

Step 2: Start the LC Phone Migration

  1. Inside the agency phone settings, locate the option to move from your current provider (typically Twilio) to LC Phone.
  2. Click the button or link that begins the migration process.
  3. Confirm that you want to migrate your existing numbers and configuration.

Once you confirm, GoHighLevel will attempt to migrate your agency number and all sub-account numbers into LC Phone.

Step 3: Verify Agency-Level Numbers and Settings

  1. After the migration completes, go back to Agency Settings > Phone.
  2. Confirm that your main agency phone number now shows under LC Phone.
  3. Check that your outbound caller ID and default routing settings look correct.

If the main agency number is missing or not configured correctly, contact platform support before moving further inside GoHighLevel.

Step 4: Verify Sub-Account Numbers

  1. From the agency dashboard, open each sub-account one by one.
  2. Go to Settings > Phone within each sub-account.
  3. Confirm that the original phone number appears under the LC Phone section.
  4. Test sending a manual SMS and placing a test call from each sub-account.

This confirms that LC Phone is active and working across all sub-accounts in GoHighLevel.

Step 5: Rebuild Any Action Number Workflows

Because action numbers are lost during migration, you must rebuild any workflows that depended on them.

  1. List out all automations that previously used specific Twilio action numbers.
  2. Open the Workflows or Automations area in each affected sub-account.
  3. Update triggers and actions to use the new LC Phone numbers and routing options.
  4. Save and test each workflow to confirm that calls and texts behave as expected.

This step is critical for keeping lead capture, call routing, and follow-up sequences working correctly inside GoHighLevel after you move to LC Phone.

What Transfers When You Migrate in GoHighLevel?

During the LC Phone migration, GoHighLevel keeps several important assets intact.

  • Phone numbers: Your existing agency and sub-account numbers are brought into LC Phone.
  • Call logs: Past call history remains available for reporting and review.
  • Contact connections: Numbers stay attached to the same contacts they were linked to before migration.

This helps preserve continuity so you do not lose visibility into previous activity after switching to LC Phone in GoHighLevel.

What Does Not Transfer in GoHighLevel LC Phone Migration?

Some configurations do not come over automatically, and you must manually address them.

  • Action numbers: Dedicated numbers used only for workflow triggers or special call flows are not migrated.
  • Legacy Twilio workflows: Any automations tightly linked to Twilio logic need to be rebuilt under the LC Phone structure.

Plan time after the migration to verify each call and SMS automation inside GoHighLevel so you can adjust anything that relied on the old provider.

Best Practices After Migrating to LC Phone in GoHighLevel

After you complete the migration, follow these best practices to stabilize your setup.

Test All Critical Call and SMS Flows

  • Place inbound test calls to every main tracking number.
  • Verify that calls are routed to the correct users or teams.
  • Send outbound SMS from common campaigns and check delivery.
  • Review reporting to confirm new LC Phone activity appears as expected.

Monitor Billing and Usage

Confirm that usage is being billed only through LC Phone and that previous Twilio charges have stopped. If you see duplicate charges, contact support immediately so your GoHighLevel account does not overpay.

Document Your New LC Phone Setup

  • Create internal documentation outlining your LC Phone routing rules.
  • Note which workflows were rebuilt and how they now function.
  • Train your team on using the new LC Phone interface inside GoHighLevel.

Where to Get More Help With GoHighLevel

For the most up-to-date official details, always reference the original support article provided by the platform. You can review the latest documentation on migrating to LC Phone in GoHighLevel here: Official LC Phone migration guide.

If you need strategic help optimizing your CRM, workflows, or telephony setup around GoHighLevel, you can also consult specialists at Consultevo for advanced implementation guidance.

By understanding exactly what migrates, what does not, and how LC Phone behaves inside GoHighLevel, you can move your agency and all sub-accounts confidently while protecting your call flows, tracking, and reporting.

Need Help With GoHighLevel?

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