GoHighLevel Missed Call Text Back Setup

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How to Configure Missed Call Text Back in GoHighLevel

In this guide, you will learn step-by-step how to configure the Missed Call Text Back feature inside GoHighLevel. If you are migrating from tools like ClickUp or other CRMs, this tutorial will show you exactly where to enable the setting so your missed calls automatically trigger a helpful text reply.

The Missed Call Text Back feature allows you to send an automated SMS response whenever a call to your tracking number is not answered. Properly configuring this inside your GoHighLevel account helps you capture more leads, reduce response time, and improve customer experience.

What Is Missed Call Text Back in GoHighLevel?

Missed Call Text Back in GoHighLevel is an automation setting attached to a specific phone number. When a call comes in and is not answered, the system sends an automatic text message to the caller, letting them know you will get back to them or guiding them to the right action.

This is particularly useful when:

  • Your team is busy and cannot answer every inbound call.
  • You want to acknowledge leads instantly even outside business hours.
  • You prefer to move conversations into SMS for follow-up.

Because this is configured at the phone number level, you must set it up individually for each tracking number you want to use with Missed Call Text Back.

Where to Configure Missed Call Text Back in GoHighLevel

The Missed Call Text Back setting is found directly under the phone number configuration screen inside your GoHighLevel sub-account. The steps below explain exactly where to click and what to look for.

Access the GoHighLevel Sub-Account

  1. Log in to your GoHighLevel account using your standard credentials.
  2. Select the sub-account (location) where the phone number is configured.
  3. Confirm you are inside the correct location before changing any phone settings.

Every location in GoHighLevel can have different numbers and preferences, so make sure you are configuring the right one.

Open the Phone Numbers Settings in GoHighLevel

  1. Inside your selected location, navigate to the left-hand menu.
  2. Click on Settings.
  3. From the Settings menu, choose Phone Numbers.

This page lists all phone numbers assigned to that GoHighLevel location. Each number can have its own routing, call recording, voicemail, and Missed Call Text Back configuration.

How to Enable Missed Call Text Back for a Number in GoHighLevel

After opening the Phone Numbers screen, you can enable Missed Call Text Back for each number you want to use.

Select the Phone Number in GoHighLevel

  1. Locate the specific phone number you want to configure.
  2. Click on the number or the associated edit or settings icon (depending on your interface version).
  3. This opens the detailed configuration panel for that number.

Turn On the Missed Call Text Back Toggle

  1. Inside the phone number configuration, look for the Missed Call Text Back section.
  2. Find the toggle or checkbox labeled something similar to Enable Missed Call Text Back.
  3. Switch the toggle to On to activate the feature for this number.

Once this is enabled, GoHighLevel will be able to send an automatic text when calls to this number go unanswered.

Add Your Auto-Reply Text Message in GoHighLevel

  1. Below the toggle, you will see a text box or field for the Missed Call Text Back Message.
  2. Type the SMS content you want callers to receive. For example:
  • “Sorry we missed your call. How can we help you today?”
  • “We just missed your call. Reply to this text with your question and our team will get back to you ASAP.”
  1. Review your message for clarity, professionalism, and compliance with your brand voice.

Keep the text short and clear. Avoid adding links that could look suspicious and be sure you follow SMS compliance best practices in your region.

Best Practices for Using GoHighLevel Missed Call Text Back

To get the most from Missed Call Text Back inside GoHighLevel, consider the following best practices.

Align Your Message With Business Hours

  • If you often miss calls after hours, include your business hours in the SMS.
  • Let callers know when to expect a response, for example: “Our team will reply during business hours: Mon–Fri, 9am–5pm.”

Use Missed Call Text Back With Workflows in GoHighLevel

While the feature itself is configured on the phone number, you can combine it with workflows and automation inside your GoHighLevel account. For example:

  • Create a workflow that tags contacts who triggered Missed Call Text Back, allowing your team to prioritize follow-up.
  • Send internal notifications to your staff whenever someone replies to a missed call SMS.

Although the initial trigger is the missed call, workflows help you track and act on these leads more effectively.

Test the GoHighLevel Missed Call Text Back Feature

  1. Use a different phone to call your tracking number.
  2. Do not answer the call so it registers as a missed call.
  3. Wait a few moments to confirm that the automated text message arrives.

If you do not receive the SMS, double-check that:

  • The right number is configured.
  • The Missed Call Text Back toggle is enabled.
  • The number has SMS capability in your GoHighLevel account and is correctly provisioned.

Troubleshooting Missed Call Text Back in GoHighLevel

If the feature is not working as expected, use these troubleshooting steps.

Confirm the Correct Number and Location

  • Ensure you are editing the correct location (sub-account) in GoHighLevel.
  • Verify the number in the Phone Numbers list matches the number being called.

Check Routing and Call Handling

  • Ensure the call is actually reaching the GoHighLevel number and is marked as missed rather than forwarded elsewhere.
  • If calls are forwarded to an external line and answered there, the system may not treat them as missed.

Review the Original GoHighLevel Documentation

For the most accurate and current instructions, always review the official documentation here: GoHighLevel Missed Call Text Back help article. This page is maintained by the platform and may include updated screenshots or additional notes.

Additional Resources Beyond GoHighLevel

If you want strategic help setting up your funnels, automations, and messaging around Missed Call Text Back and other CRM features, you can explore consulting and implementation services from specialized agencies such as Consultevo. They can help you integrate GoHighLevel within a broader marketing and sales system.

Summary: Master Missed Call Text Back in GoHighLevel

Configuring Missed Call Text Back in GoHighLevel is done directly from the phone number settings inside your chosen location. By enabling the toggle and crafting a clear SMS message, you ensure every missed call receives a prompt response, helping you recover leads that would otherwise slip away.

Use the steps above to locate the setting, activate it, test it, and then refine your message based on real-world interaction. With the feature properly configured, your GoHighLevel account becomes a more powerful tool for turning missed calls into engaged conversations.

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